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  5. Reviews of Staybridge Suites Sioux Falls at Empire Mall, an IHG Hotel

Reviews of Staybridge Suites Sioux Falls at Empire Mall, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2505 South Carolyn Avenue , Sioux Falls, SD 57106, United States of America

#18 of 57 hotels in Sioux Falls

Guests' Choice

Review Score

Based on 114 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.8

  • Location

    8.6

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    8.1

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 16, 2024

    7.0
    • Leisure trip
    • Couple
    • One Bedroom King Suite - Non-Smoking
    • Stayed 1 night

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: October 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was too firm for our liking.

    Complimentary evening appetizers and wine was a great surprise! Nice choice of breakfast items .

    Stayed in October 2023

  • Reviewed: August 19, 2023

    9.0
    great place to stay
    • Leisure trip
    • Group
    • One Bedroom King Suite - Non-Smoking
    • Stayed 1 night

    It was great,could have been hour sooner,but ok

    Stayed in July 2023

  • Reviewed: August 6, 2023

    7.0
    Needs improvement
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Unfortunately I feel like this location might need a little bit more training for their housekeeping staff. Upon checking in and checking the room, it was unfortunately not up to the cleanliness standards that I expect from this hotel chain. There was a rotten apple underneath one of the beds, there was garbage underneath the pull out couch, there were no sheets on the pull out couch just a bare dirty mattress. The couch and chairs were extremely uncomfortable and outdated. One of the door handles was broken along with the door itself being hard to open and close. And there was dust in areas making it obvious that those areas had not been touched between guests. We had three TVs in our suite and only one remote.

    The air conditioning in the rooms is very powerful and amazing. The common areas are very nice. The pool is quaint and clean.

    Stayed in August 2023

  • Reviewed: June 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    couch pull out a bit uncomfortable

    Stayed in June 2023

  • Reviewed: March 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    no hot water and staff instructions to just let it run. it will get hot eventually!

    Stayed in March 2023

  • Reviewed: March 2, 2023

    8.0
    great location for a quick stay!
    • Business trip
    • Group
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    breakfast was ok- not much there

    nice room- good location right off the interstate

    Stayed in February 2023

  • Reviewed: November 28, 2022

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    That there were no vending machines!! The pantry had very limited items and NO bottles water. We were told we could go across the street to the gas station for bottled water. Also, there pantry was a joke because noone was around to pay it ask questions and there were no signs explaining how it worked. But again, it had limited items anyway. I shouldn't have to go outside the hotel to get bottles water! Very inconvenient for someone with limited mobility!!

    The site was perfect for our group. The beds were extremely comfortable.

    Stayed in November 2022

  • Reviewed: August 14, 2022

    8.0
    The place has nice suites with comfy beds.
    • Business trip
    • Couple
    • One Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A little out dated, not a charging port in the whole damn place.

    It’s nice and quiet.

    Stayed in August 2022

  • Reviewed: August 11, 2022

    8.0
    We were comfortable staying there.
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No fan in the bathroom.

    Staff friendly. Nice facility.

    Stayed in August 2022

  • Reviewed: March 20, 2022

    9.0
    We are fond of Staybridge. We’d stay there again.
    • Leisure trip
    • Couple
    • Standard Studio Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Road noise from nearby freeway.

    Breakfast was adequate.

    Stayed in March 2022

  • Reviewed: February 19, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Being so close to the interstate was loud, anytime they neighbors were in the bathroom it was loud. We wanted rooms close, I got our room and my sister was 2 people behind and they gave the lady in between us the room next door

    Very comfortable traveling with an infant.

    Stayed in January 2022

  • Reviewed: October 12, 2021

    8.0
    great room, nice breakfast, nice stay overall, housekeeping slow to respond
    • Leisure trip
    • Couple
    • One Bedroom King Suite - Non-Smoking
    • Stayed 8 nights

    Housekeeping was below average, it took them 36 hours after calling the front desk about picking up trash.

    Stayed in October 2021

  • Reviewed: September 16, 2021

    9.0
    Pleasantly Surprised!
    • Leisure trip
    • Couple
    • Standard Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    I liked it all!

    We had never stayed at a Staybridge before and we fell in love with the bed mattress! We looked up the type mattress when we left? A very nice, spacious and clean room. Wonderful accommodations and breakfast!

    Stayed in September 2021

  • Reviewed: September 7, 2021

    8.0
    Very Good
    • With a pet
    • Leisure trip
    • Family with young children
    • King Room - Disability Access with Bath Tub
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was good and the location was easy to get to.

    Stayed in September 2021

  • Reviewed: July 14, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A bit disappointed with breakfast but I did find enough to eat.

    Very clean and quiet. Very comfortable bed.

    Stayed in July 2021

  • Reviewed: July 8, 2021

    8.0
    All around nice and clean with friendly staff
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    Toilet kept running.

    Very clean

    Stayed in July 2021

  • Reviewed: June 18, 2021

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was pretty good.Was a great value

    Stayed in June 2021

  • Reviewed: April 15, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Front Desk Staff was Exceptional,with a special mention to Amanda.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Just the old sock that was left by the bed on the floor from a previous traveler.

    Brand new, nice and clean!

    Stayed in April 2024

  • Reviewed: April 5, 2024

    2.0
    Not the best stay
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Things we didn't like. The kitchen sink was clogged with chewing tobacco pouches. The flooring was peeling up in the kitchen and bathrooms, the whole room was dingy like it was cleaned but you could tell it needed a deep clean. The hot tub had so much chlorine in it that it bleached our clothes and tarnished my silver wedding ring within a few short minutes.

    A few things we liked about this location, the room size was amazing, and the beds were clean and comfortable.

    Stayed in April 2024

  • Reviewed: March 2, 2024

    1.0
    Charged twice for stay
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They charged me twice for my stay-again. They can’t seem to understand a booking on Priceline.

    Stayed in February 2024

  • Reviewed: January 31, 2024

    5.0
    Not impressed at all
    • Family with young children
    • Standard Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom vinyl plank flooring was warped and lifting up making it uncomfortable to walk on. It also looked dirty I can't imagine how the staff could possibly get it clean in the condition it is in.we also struggled with the curtains. They didn't fit the windows properly and there was a bright light across the street shining straight at us. It was very hard to get to sleep. The best item's at breakfast was the juice and toast

    Stayed in January 2024

  • Reviewed: October 2, 2023

    10
    The IHG group is in good shape with this Staybridge location and the staff make it a great hotel
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 7 nights

    Unfortunately I didn't have a cell phone and the in room phone could not be used for long distance. One of the staff made a further accommodation for me and I was able to communicate with my family. This was not a negative but instead highlighted the extent to which the staff was prepared to go to make a quests stay that much more pleasant.

    The staff was friendly and accommodating. The 2 young ladies I spoke to most often behind the main desk offered helpful advice on restaurants and conveniences and Shawna facilitated a weekend cleaning of my room with towels etc. I hope to return to this location in the next year. Please ensure your staff see this review. The location was great and I will return with my bike to make use of your great bike trails along the golf courses.

    Stayed in September 2023

Showing 1 - 25

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