337 W. 36th Street, Hell's Kitchen, New York, NY 10018, United States of America
#40 of 407 hotels in New York
Guests' ChoiceBased on 1031 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.1
Facilities
8.7
Staff
9.3
Value for money
8.3
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 2, 2024
Csaba
NetherlandsThe room was quite small, but cleverly organized.
Good location, nice design, amenities offered. View of the Edge.
Stayed in May 2024
Reviewed: May 1, 2024
Tom
BelgiumAll good:-)
Good location. Friendly staff Welcome drink offered by the staff Refillable water can offered and possibility to refill in water fontain in the lobby. Early check in was possible because we arrived early.
Stayed in April 2024
Reviewed: April 28, 2024
Payne
United States of AmericaEverything was fine
Its location was awesome
Stayed in April 2024
Reviewed: April 27, 2024
Subramanian
United Arab EmiratesDespite requesting an early check in 1 week before, there was not attempt to check me in early. Some level of customer sensitivity would have been good. The standard answer was the standard checkin is at 4 PM and we cannot guarantee. Atleast try.
Good location. Compact yet comfortable room. Green values.
Stayed in April 2024
Reviewed: April 26, 2024
Linda
United States of Americaour key didn't work and it took about 1/2 hour to get the door open.
loved the room and the view
Stayed in April 2024
Reviewed: April 24, 2024
Karla
United States of AmericaDon’t hug the cute stuff animal dog on the bed, ours was dirty.
This property was a quick walk from the train station and close to all the action. Staff was great. Room was comfortable and had a space to put away luggage under the bed. Robes were nice. Bed was wonderful. Water bottles were complimentary with free refillable water in the lobby. We got two free flavored beverages as well. Overall great place to stay.
Stayed in March 2024
Reviewed: April 23, 2024
Cynthia
United States of AmericaRoom could have been warmer
Everything was where it needed to be and I had control over light and the okpineapple was perfect. The location was an easy walk to the event I was in town for, and tons of great places around to eat and drink.
Stayed in April 2024
Reviewed: April 23, 2024
Christina
United States of AmericaPerfect Location!! Awesome, staff, friendly , informative. Love the pineapple cookies, delicious and cute! Everything you needed in Hotel!
Stayed in April 2024
Reviewed: April 18, 2024
Kimberley
United States of AmericaThere really wasn’t anything I disliked
It was clean and inviting the front desk staff was great
Stayed in April 2024
Reviewed: April 17, 2024
Victoria
United States of AmericaThere was not a desk to work in the room
Great location and nice staff. They have several complimentary presents to make your stay more comfortable
Stayed in March 2024
Reviewed: April 17, 2024
Wayne
United States of AmericaNothing within the control of the property was left to chance. It seems like they do everything possible to make their guests happy.
The staff is always helpful and go above and beyond what would be great service. The beds are the most comfortable I've slept in in NYC.
Stayed in April 2024
Reviewed: April 12, 2024
Jennifer
United States of AmericaRooms are small
Clean, great location, lively decor
Stayed in February 2024
Reviewed: April 8, 2024
Tanya
United KingdomWould like a kettle rather than coffee machine
The bed was comfortable and the quilt felt good
Stayed in April 2024
Reviewed: April 8, 2024
Jennifer
United States of AmericaRoom was a little small and it was a little pricey (but it’s NYC, right?!?).
Location was centrally located to Time Square and Broadway. Room was small but modern and cozy. Bathroom was modern. Free drink (non-alcoholic) at check in and yummy cookies in the lobby.
Stayed in April 2024
Reviewed: April 7, 2024
Glenn
United KingdomRooms a bit small. Noise from street at night and early morning
Location, comfy bed and bathrobes
Stayed in March 2024
Reviewed: April 7, 2024
Meilin
Hong KongI did find a piece of dog hair in one of the blankets since this is a dog friendly accommodation.
Location was convenient and walkable distance to Time Square. It was very clean, modern, small but has everything you need.
Stayed in April 2024
Reviewed: April 6, 2024
Collin
United States of AmericaNo fridge
Great value
Stayed in February 2024
Reviewed: April 5, 2024
Erez
IsraelAlmost no place for suitcase in the room Location is good but down at the street a few homeless people.
Small but cozy room Excellent bed Nice practical bathroom
Stayed in April 2024
Reviewed: April 3, 2024
Dorothea
United States of AmericaMy room was a little tighter than the last time I stayed. They didn't have the wonderful pineapple cookies they usually give out.
The front desk staff was very welcoming and accommodating. The location is great. The room was clean and my bed was comfortable. I had a great night view from my window.
Stayed in March 2024
Reviewed: April 2, 2024
Virginia
United States of Americathe king bed was too big for room…required climbing into one side of bed 😖
location was great
Stayed in April 2024
Reviewed: March 31, 2024
Maryann
United States of AmericaNeeded tea bags in addition to Keurig.
Very nice comfortable accommodations. Human scale and human staff. Good location. Very knowledgeable staff.
Stayed in March 2024
Reviewed: March 29, 2024
Samcuscovitchjr
United States of AmericaIt is a Man Cave. Ease of access to Moynahan Station for 6AM departure. Pricing was very good.
Stayed in March 2024
Reviewed: March 28, 2024
Yiftah
IsraelVery small room but enough for one person Great location Kind staff
Stayed in March 2024
Reviewed: March 27, 2024
Kristie
United States of AmericaRoom was tiny. Double bed filled the room with maybe 10 inches on each side. One entire wall was a window. However, it was on the 23rd floor, super cozy, and the window looked out on stylish high rise buildings, so kind of cool.
Location. 10 min walk from Penn Station. 15 min walk to theater district. Company has identified what matters to guests, in addition to location. Super comfortable bed, good linens and robes, good coffee in room, good water pressure, free water bottle with fizzy water refill in lobby.
Stayed in March 2024
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