1 West Washington, Chicago Loop, Chicago, IL 60601, United States of America
#27 of 182 hotels in Chicago
Guests' ChoiceBased on 1046 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.7
Facilities
8.8
Staff
9.1
Value for money
8.5
Free Wifi
9.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 23, 2024
Mariah
United States of AmericaThe room was a bit small for a couple, but we made it work.
I loved the cute aesthetic of the place! They had really strong drinks at the bar, the staff was friendly, there’s valet for parking, the duvets in our room were EVERYTHING!!! Best bed and sleeping items I’ve ever had in a hotel.
Stayed in April 2024
Reviewed: May 23, 2024
Karen
Isle of ManI can't think of anything.
What a gem! Comfortable, stylish and quirky. Fab location.
Stayed in April 2024
Reviewed: May 18, 2024
Caroline
AustraliaNo daily housekeeping which was advertised as included on Booking.com. Housekeeping is only every other day so they need to update the description. No sheer curtains in our room, little privacy, gaps in blinds so sun comes in.
Location, quirky theme, free drinks at the restaurant downstairs, historic building, coffee and tea. Staff were nice. Restaurant downstairs is really good, great coffee. Very popular though so best to make a reservation.
Stayed in May 2024
Reviewed: May 17, 2024
Wai
Hong KongWish there’s more bicycle to provide.
Central location. Comfortable bedding kit & robe!
Stayed in May 2024
Reviewed: May 9, 2024
Mélida
United States of AmericaSome of the furnishings have seen better days, which is a bit out of line with the hotel rate. Also, the double beds are smaller than a full bed. It was manageable for two nights because my husband and I are small, but if you're taller you may not be comfortable sharing the double bed.
The best thing about this hotel are the location, so close to the L and the waterfront, and the very friendly staff. The cute pineapple theme and the complimentary drink and water are a plus.
Stayed in May 2024
Reviewed: May 4, 2024
Nat
United KingdomNothing
Everything
Stayed in May 2024
Reviewed: May 4, 2024
Maureen
CanadaIt is charming and very comfortable.
Stayed in May 2024
Reviewed: April 25, 2024
Jenna
United States of AmericaThe furniture in the room was a little tired, but the beds were very comfortable.
The location was perfect! It's a block from the blue line, which we took from O'Hare, and mere blocks from Millenium Park, the Art Institute, the Chicago Cultural Center, etc. The historic building was charming and the rooms had huge windows with amazing views. We also enjoyed the thoughtful extras like a welcome drink, coffee and cookies in the afternoon, and we even got a birthday treat! The staff were friendly, helpful, and easy-going.
Stayed in April 2024
Reviewed: April 24, 2024
Linda
CanadaNothing!
The size, the location, the beds, the amenities like bath robe, recyclable water bottle, complimentary drink, the restaurant
Stayed in April 2024
Reviewed: April 9, 2024
Barry
United States of America75 dollar fee for car
Location , room and staff are excellent..
Stayed in April 2024
Reviewed: April 7, 2024
Renee
United States of AmericaAbsolutely rot-gut keurig coffee. Undrinkable. And restaurant does not open early. Walked to 24-hour Dunkin Donuts in the dark cold.
A real value for the location if you have a dog. No doorman or bell hops, so getting luggage in the door and to your room is a bit hard. It is an important historic building. Renovated, not completely gutted, so doesn't sparkle like a 5 star, but clean and comfortable. Big windows.
Stayed in February 2024
Reviewed: April 5, 2024
Jeff
United States of AmericaAll was great
Classic bldg., SO WELL appointed, fun vibe
Stayed in April 2024
Reviewed: April 4, 2024
Elizabeth
SpainNot convinced about the 2 quilts. We like to snuggle but got too hot 🔥🥵 The second room we had was quite narrow and we both caught our knees on the edge of the bed.
We had a really welcoming reception from Cassandra Marshay after a very long journey. It is a really nice experience to be greeted by a warm and friendly smile. Thank you Cassandra. From Mr and Mrs Gray from Spain x The water bottle is a fantastic idea and as we stayed twice we got two!
Stayed in March 2024
Reviewed: April 4, 2024
Christopher
GermanyThe hotel was advertised with parking possibilities, which was not the case. There was only a valet service. Hotel restaurant and bar were fully packed and we had to find some other place for dinner.
Very friendly staff all throughout. The water bar in the lobby was great. Welcome drinks were really nice.
Stayed in March 2024
Reviewed: April 3, 2024
Lisa
IrelandI can't think of anything I didn't like!
Location! Staff! Room! Vibe! Sorry, I'll stop with the exclamation marks now. Seriously, this place is a gem. It's really close to two subway/CTA stations, it's in the heart of downtown Chicago, the staff were just lovely, and the whole atmosphere was friendly and relaxed. I loved all the little touches that made the stay a little bit extra; the free reusable water bottle, the water station in the lobby, Dash, the Pineapples Pup, the individual duvets etc. I would recommend Staypineapple to anyone. On a side note, as a solo traveller, I felt very safe in this hotel.
Stayed in April 2024
Reviewed: April 3, 2024
Liesbeth
United States of AmericaWould’ve liked a top floor room for the view.
We had a room on the third floor and the view wasn’t great, but the room was fine, great shower, a fridge. Breakfast was excellent (paid for separately). The location is incredible, close to everything.
Stayed in April 2024
Reviewed: April 1, 2024
Debbie
United States of AmericaRoom could have been cleaner. There were crumbs on the floor and dust in some areas that was very visible.
Location was great Water in lobby was nice
Stayed in March 2024
Reviewed: April 1, 2024
Nikkig
United States of AmericaNothing.
Facility, comfort of beds, beautiful hotel. Great perks like free water and coffee.
Stayed in March 2024
Reviewed: March 29, 2024
Donald
United States of AmericaEverything was great.
The staff was very professional and attentive. The front desk clerk ( Cassandra) was outstanding. The location was perfect. We were right in the heart of everything. The whole experience was amazing. This was our first time in Chicago and the city was fabulous. Thank you to the entire staff.
Stayed in March 2024
Reviewed: March 20, 2024
Jennifer
United States of AmericaIt was clean
Stayed in March 2024
Reviewed: March 20, 2024
Tab
United States of AmericaEverything was excellent.
Great location, super cozy and cute! The staff was amazing.
Stayed in March 2024
Reviewed: March 19, 2024
Perla
IcelandThe restaurant was a little expansive but very nice staff and good food. The lighting in the room could have been a little better, we only had the night lights in the main area in our room. The shower was a little powerless took forever to wash my hair.
The staff was incredably nice and helpful, the room was very nice it had everything we needed and more. The Bed was the best !! It was so comfortable ,made me wanna cuddle in bed all day. The location was superb, we were in walking distance of almost everything and it was not to busy.
Stayed in March 2024
Reviewed: March 16, 2024
Jenny
CanadaStay Pineapple was right across the street from the entrance to the Blue line train that goes out to Ohare airport. Easy to get to and then you are in the heart of the loop. It's a beautiful old building and we were greeted well and given a complementary drink in the nice bar/restaurant downstairs as well as a cookie; pineapple of course!!
Stayed in March 2024
Reviewed: March 15, 2024
Katie
United States of AmericaDowntown noise
Nice bed, sepatate duvets, free water
Stayed in March 2024
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