Gatlinburg, 37738, United States of America
#476 of 533 hotels in Gatlinburg
Guests' ChoiceBased on 39 hotel reviews
6.2Cleanliness
6.9
Comfort
6.8
Location
7.5
Facilities
6.6
Staff
6.5
Value for money
6.9
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: October 20, 2023
Laura
United States of AmericaThe garbage at the front of the facility was very off-putting. I believe the mess should've been cleaned up. The building could use updates and fresh paint. We thought the place was nasty, but upon further inspection we realized the place was just old.
Our place was old, but cozy. It could use some updates, but everything functioned as it should've.
Stayed in October 2023
Reviewed: October 6, 2022
Yajaira
United States of Americathere was a few trash when we got there (candy wrappers) nothing major. there was a few bugs in there too
it was cozy
Stayed in October 2022
Reviewed: September 13, 2022
Mary
United States of AmericaThe bed was not comfortable.
Stayed in September 2022
Reviewed: June 14, 2022
Ellie
United States of AmericaThought the room could us an upgrade. The toliet kept running and the Shower curtains had mold on them. I purchased cleaning supplies and cleaned it. The living room table was wobbly. The water heater had a pan of water under it and the shower hot water ran out after 2 showers. The mattress on the bed had a stain on it. When we arrived, we were greeted by a bear. She was digging in the trash for food for her 2 cubs. My room was directly beside the dumpster so each time I went to my car, I had to be on the lookout for the bear. I turned the lights off when I checked out and started the dishwasher which was extremely loud. I left the garbage in the trash bag in the room because I did not want to risk seeing the bear. Trash in bag but beat outside The bathtub is dripping water and the toliet continues to run unless. The toliet handle is loose and if you wiggle it, it will stop the runnin
Room did not particularly impress me.
Stayed in June 2022
Reviewed: September 21, 2021
Marie
United States of AmericaThere were more than a little bit of ants. They were everywhere and ended up all over our luggage. Luckily it was a rental car that was full of ants by the time we got home.
Stayed in August 2021
Reviewed: September 17, 2021
Vanessa
United States of AmericaI didn't like the drive up the mountain. The room needs a little updating. The faucet to the tub dripped the whole time. The bed and pillows were too hard.
Stayed in September 2021
Reviewed: August 3, 2021
Stephen
United States of AmericaThere was ants in the kitchen at all times, in the original booking picture it showed a fantastic view, upon arriving and going to our room which was on the top floor, we did not have any view. Also in the original booking it stated that internet was available, when arriving and also calling the internet was only available in the "Clubhouse" or office. The studios did not have internet and the cell reception was spotty at best. Be prepared to be "off the grid." All the appliances were very outdated, but they worked as intended. All in all it was a good place to stay but they definitely need to get the ants taken care of.
We loved the secluded part of the stay at summit. It was very quite so it become very relaxing.
Stayed in August 2021
Reviewed: July 24, 2021
Caleb
United States of AmericaWhen we first arrived, there were ants on the kitchen counter. We looked for food but couldn’t find a source.
Stayed in July 2021
Reviewed: July 17, 2021
Taizia
United States of AmericaThe floor borders were coming off around the fire place and in the kitchen. There was a water heater leaking on our last day there when we opened the door there was a bunch of tape holding it together.
For the small space there was a lot of sleeping areas. The view was great. The pools are amazing. There is a tub if you have small kids. We got to see bears multiple times and I love bears.
Stayed in July 2021
Reviewed: June 27, 2021
Chelsea
United States of AmericaThe pictures definitely made the space look bigger than it actually was. There are 3 floors on each building and the only access to them is stairs. When we arrived for check in at 4PM the apartment wasn't fully cleaned. There was dirty linen just thrown into a closet, multiple items just shoved into places. There was no hot water at all. Made it difficult for bathing and for cleaning used dishes. No Wi-Fi except for the clubhouse. If chose to do laundry on site it cost extra. This is the first time on vacation in the area this has happened and I personally have come to the area multiple times over the span of 15 years. I understand it didn't really have much to do with the apartment or the company but a lot of other people staying there were rude, trashy, and refused to follow simple rules set in place by the "resort" itself. Made spending time at the pool, spas, clubhouse difficult.
The option of 2 pools, the location, the privacy granted during stay. It was high enough in the mountain that we caught glimpses of bears and chipmunk. The loft in the apartment was a nice set up for my other half and I to attempt privacy from the kiddos downstairs. The kitchen was the best part as it was fully stocked with all the dishes and cookware we would need. The views from location were amazing. The hours of the pool service were good too. 9am to 945pm. The balcony was snazzy as well.
Stayed in June 2021
Reviewed: June 4, 2021
Jill
United States of AmericaGetting to the location was scary if you are afraid of heights as I am. No WIFI even though they say there is (unable to connect), pictures made the apartment look larger than it is
I liked the pool and hot tub area, beautiful views, and plenty of towels and blankets and pillows
Stayed in May 2021
Reviewed: April 28, 2024
Howell
United States of AmericaThe view
Stayed in April 2024
Reviewed: February 25, 2024
Eugenia
United States of AmericaRude office manager
Quiet nobody mess with nobody !
Stayed in February 2024
Reviewed: December 11, 2023
Jordan
United States of AmericaThe parking places are hard to get in and out of due to the tight space at the entrance .
The room was cozy and had enough room for my family.
Stayed in November 2023
Reviewed: May 12, 2023
Michael
United States of AmericaI LIKED THE LAYOUT OF THE ROOMS. THE LOCATION WAS FINE.
Stayed in May 2023
Reviewed: February 6, 2023
Myron
United States of Americadirty
the location
Stayed in February 2023
Reviewed: June 7, 2022
Michelle
United States of AmericaN/a
Room the places
Stayed in June 2022
Reviewed: December 5, 2021
Rubi
United States of AmericaThere was no wifi available and cell service was limited. Service would go in and out. We were told ahead of time so we did already know what to expect.
Our stay was up in the mountains and away from the crowds and traffic. It was a nice peaceful getaway. We saw bears at night on our way up! Kitchen was also included.
Stayed in December 2021
Reviewed: November 16, 2021
Dawn
United States of AmericaROACHES in the kitchen. MINIMAL provisions (no filters for coffee maker, no dishwashing detergent), THIN walls, NO notice that we need to bring our own firewood, DUSTY bathroom fan, OLD AND OUTDATED. NO response from property regarding roach problem after I emailed them immediately upon seeing them the first night there. TERRIBLE PLACE
proximity to town.
Stayed in November 2021
Reviewed: September 15, 2021
Ira
United States of Americai didnt like how there was no interaction with staff whatsoever. From the time we arrived till the time we left i didnt see a single person from staff at all.
Views were amazing and i saw a ton of bears! Price was also very much worth it
Stayed in August 2021
Reviewed: August 10, 2021
Jamie
United States of AmericaFrom the moment we walked into the apartment we fought ants in the kitchen the whole time. I didn't pack a hairdryer since there was one, however no matter what plug I used it didn't work.
The 1st floor bed was comfortable and the AC worked great. The drive up the mountain was challenging but beautiful.
Stayed in August 2021
Reviewed: July 6, 2021
Bruckelmeyer
United States of AmericaThe staff does nothing for the guests. The room was misrepresented. It was smaller than advertised. The only amenities was the pools and hot tub, and the hot tub was not cleaned or treated at all during our stay. By the third day it smelled like dirty feet and the water looked gray.
Stayed in July 2021
Reviewed: June 10, 2021
Cody
United States of AmericaIt's a third floor walk up. Not an issue for us, but could be important information to know if the guests have certain health issues. The road going to the complex is a tight, winding mountain road with several blind curves and cars constantly cross the median.
The value was great. The complex was quiet and clean. The apartment was comfortable for the amount of time we spent there. The pool is located right next to the building of the apartment. Parking is also not an issue. Plenty of spaces avaliable.
Stayed in June 2021
Reviewed: September 6, 2021
Anonymous
United States of AmericaNot enough seating for meals, and ants, or wifi from room.
Quiet
Stayed in September 2021
Showing 1 - 25
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