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Reviews of Summit Splendor

Gatlinburg, 37738, United States of America

#480 of 542 hotels in Gatlinburg

Guests' Choice

Review Score

Based on 39 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.8

  • Location

    7.5

  • Facilities

    6.6

  • Staff

    6.5

  • Value for money

    6.9

  • Free Wifi

    10.0

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Showing 1 - 25

  • Reviewed: October 20, 2023

    5.0
    It was a quiet and cozy stay.
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    The garbage at the front of the facility was very off-putting. I believe the mess should've been cleaned up. The building could use updates and fresh paint. We thought the place was nasty, but upon further inspection we realized the place was just old.

    Our place was old, but cozy. It could use some updates, but everything functioned as it should've.

    Stayed in October 2023

  • Reviewed: October 6, 2022

    5.0
    it was ok.
    • Family with young children
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    there was a few trash when we got there (candy wrappers) nothing major. there was a few bugs in there too

    it was cozy

    Stayed in October 2022

  • Reviewed: September 13, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    The bed was not comfortable.

    Stayed in September 2022

  • Reviewed: June 14, 2022

    5.0
    GATLINBURG VACA
    • Leisure trip
    • Travelers with friends
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Thought the room could us an upgrade. The toliet kept running and the Shower curtains had mold on them. I purchased cleaning supplies and cleaned it. The living room table was wobbly. The water heater had a pan of water under it and the shower hot water ran out after 2 showers. The mattress on the bed had a stain on it. When we arrived, we were greeted by a bear. She was digging in the trash for food for her 2 cubs. My room was directly beside the dumpster so each time I went to my car, I had to be on the lookout for the bear. I turned the lights off when I checked out and started the dishwasher which was extremely loud. I left the garbage in the trash bag in the room because I did not want to risk seeing the bear. Trash in bag but beat outside The bathtub is dripping water and the toliet continues to run unless. The toliet handle is loose and if you wiggle it, it will stop the runnin

    Room did not particularly impress me.

    Stayed in June 2022

  • Reviewed: September 21, 2021

    7.0
    Fun
    • Leisure trip
    • Group
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    There were more than a little bit of ants. They were everywhere and ended up all over our luggage. Luckily it was a rental car that was full of ants by the time we got home.

    Stayed in August 2021

  • Reviewed: September 17, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    I didn't like the drive up the mountain. The room needs a little updating. The faucet to the tub dripped the whole time. The bed and pillows were too hard.

    Stayed in September 2021

  • Reviewed: August 3, 2021

    5.0
    Summit Splendor
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    There was ants in the kitchen at all times, in the original booking picture it showed a fantastic view, upon arriving and going to our room which was on the top floor, we did not have any view. Also in the original booking it stated that internet was available, when arriving and also calling the internet was only available in the "Clubhouse" or office. The studios did not have internet and the cell reception was spotty at best. Be prepared to be "off the grid." All the appliances were very outdated, but they worked as intended. All in all it was a good place to stay but they definitely need to get the ants taken care of.

    We loved the secluded part of the stay at summit. It was very quite so it become very relaxing.

    Stayed in August 2021

  • Reviewed: July 24, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    When we first arrived, there were ants on the kitchen counter. We looked for food but couldn’t find a source.

    Stayed in July 2021

  • Reviewed: July 17, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    The floor borders were coming off around the fire place and in the kitchen. There was a water heater leaking on our last day there when we opened the door there was a bunch of tape holding it together.

    For the small space there was a lot of sleeping areas. The view was great. The pools are amazing. There is a tub if you have small kids. We got to see bears multiple times and I love bears.

    Stayed in July 2021

  • Reviewed: June 27, 2021

    6.0
    It was okay, we may or may not return.
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 6 nights
    • Submitted from a mobile device

    The pictures definitely made the space look bigger than it actually was. There are 3 floors on each building and the only access to them is stairs. When we arrived for check in at 4PM the apartment wasn't fully cleaned. There was dirty linen just thrown into a closet, multiple items just shoved into places. There was no hot water at all. Made it difficult for bathing and for cleaning used dishes. No Wi-Fi except for the clubhouse. If chose to do laundry on site it cost extra. This is the first time on vacation in the area this has happened and I personally have come to the area multiple times over the span of 15 years. I understand it didn't really have much to do with the apartment or the company but a lot of other people staying there were rude, trashy, and refused to follow simple rules set in place by the "resort" itself. Made spending time at the pool, spas, clubhouse difficult.

    The option of 2 pools, the location, the privacy granted during stay. It was high enough in the mountain that we caught glimpses of bears and chipmunk. The loft in the apartment was a nice set up for my other half and I to attempt privacy from the kiddos downstairs. The kitchen was the best part as it was fully stocked with all the dishes and cookware we would need. The views from location were amazing. The hours of the pool service were good too. 9am to 945pm. The balcony was snazzy as well.

    Stayed in June 2021

  • Reviewed: June 4, 2021

    7.0
    This was a pretty good stay overall.
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 4 nights

    Getting to the location was scary if you are afraid of heights as I am. No WIFI even though they say there is (unable to connect), pictures made the apartment look larger than it is

    I liked the pool and hot tub area, beautiful views, and plenty of towels and blankets and pillows

    Stayed in May 2021

  • Reviewed: April 28, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    The view

    Stayed in April 2024

  • Reviewed: February 25, 2024

    4.0
    Once you up there it’s nice but no a mountain fan
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Rude office manager

    Quiet nobody mess with nobody !

    Stayed in February 2024

  • Reviewed: December 11, 2023

    9.0
    I love the location and the room design was really cool.
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 3 nights

    The parking places are hard to get in and out of due to the tight space at the entrance .

    The room was cozy and had enough room for my family.

    Stayed in November 2023

  • Reviewed: May 12, 2023

    8.0
    I ENJOYED IT.
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 3 nights

    I LIKED THE LAYOUT OF THE ROOMS. THE LOCATION WAS FINE.

    Stayed in May 2023

  • Reviewed: February 6, 2023

    4.0
    it was dirty to be overpriced but it got the job done i guess
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    dirty

    the location

    Stayed in February 2023

  • Reviewed: June 7, 2022

    10
    Exceptional
    • Family with young children
    • Studio
    • Stayed 6 nights
    • Submitted from a mobile device

    N/a

    Room the places

    Stayed in June 2022

  • Reviewed: December 5, 2021

    9.0
    Peaceful getaway in the mountains!
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    There was no wifi available and cell service was limited. Service would go in and out. We were told ahead of time so we did already know what to expect.

    Our stay was up in the mountains and away from the crowds and traffic. It was a nice peaceful getaway. We saw bears at night on our way up! Kitchen was also included.

    Stayed in December 2021

  • Reviewed: November 16, 2021

    4.0
    I’m very disappointed in this property and will never recommend this place.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    ROACHES in the kitchen. MINIMAL provisions (no filters for coffee maker, no dishwashing detergent), THIN walls, NO notice that we need to bring our own firewood, DUSTY bathroom fan, OLD AND OUTDATED. NO response from property regarding roach problem after I emailed them immediately upon seeing them the first night there. TERRIBLE PLACE

    proximity to town.

    Stayed in November 2021

  • Reviewed: September 15, 2021

    8.0
    Good and bad
    • Leisure trip
    • Travelers with friends
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    i didnt like how there was no interaction with staff whatsoever. From the time we arrived till the time we left i didnt see a single person from staff at all.

    Views were amazing and i saw a ton of bears! Price was also very much worth it

    Stayed in August 2021

  • Reviewed: August 10, 2021

    8.0
    Beautiful drive up the mountain
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    From the moment we walked into the apartment we fought ants in the kitchen the whole time. I didn't pack a hairdryer since there was one, however no matter what plug I used it didn't work.

    The 1st floor bed was comfortable and the AC worked great. The drive up the mountain was challenging but beautiful.

    Stayed in August 2021

  • Reviewed: July 6, 2021

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    The staff does nothing for the guests. The room was misrepresented. It was smaller than advertised. The only amenities was the pools and hot tub, and the hot tub was not cleaned or treated at all during our stay. By the third day it smelled like dirty feet and the water looked gray.

    Stayed in July 2021

  • Reviewed: June 10, 2021

    8.0
    overall this location is a great value and once you drive the road a few times it's not that bad plu
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    It's a third floor walk up. Not an issue for us, but could be important information to know if the guests have certain health issues. The road going to the complex is a tight, winding mountain road with several blind curves and cars constantly cross the median.

    The value was great. The complex was quiet and clean. The apartment was comfortable for the amount of time we spent there. The pool is located right next to the building of the apartment. Parking is also not an issue. Plenty of spaces avaliable.

    Stayed in June 2021

  • Reviewed: September 6, 2021

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Not enough seating for meals, and ants, or wifi from room.

    Quiet

    Stayed in September 2021

Showing 1 - 25

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