3817 National Parks Highway, Carlsbad, NM 88220, United States of America
#23 of 24 hotels in Carlsbad
Guests' ChoiceBased on 125 hotel reviews
5.3Cleanliness
6.2
Comfort
6.4
Location
7.2
Facilities
5.8
Staff
6.6
Value for money
5.8
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 11, 2024
Mike
GermanyBooking with included Breakfast, but in the Hotel is no breakfast !!
Stayed in May 2024
Reviewed: April 27, 2024
Randy
United States of AmericaNo trash can in room
No breakfast available
Stayed in April 2024
Reviewed: April 19, 2024
Rose
United States of AmericaThey advertise breakfast and a pool. There is no breakfast and pool was empty. The hallways were dirty. Ice machine on first floor is not working properly, however, a 2nd floor ice machine was working. Back entrance was not secured due to the key card pad not working. Lamp (and therefore USB/power outlets) was not working in one of the rooms, which is very important when needing to charge phones, etc. Will probably not stay at any Super 8's in the future.
The beds were comfortable and the hotel is close to the park.
Stayed in April 2024
Reviewed: March 21, 2024
Inis
United States of AmericaWhen I booked, in all information and my confirmation it stated breakfast was included. After charging my credit card I was told there was no breakfast. I was not offered free cancellation or a discounted price. The space arrangement in the room makes using the desk and chair difficult. There were holes in the bedspread. The lamp on the window side of the bed did not work even after replacing the light bulb. It did seem to be plugged into the wall.
Great location for visiting Carlsbad Caverns NP and Guadeloupe NP; Recently updated/ remodeled bathroom, bed and art; in room coffee good: refrigerator; microwave; clean with daily service
Stayed in March 2024
Reviewed: January 21, 2024
Cynthia
United States of AmericaThe curtains in the room were broken so they couldn't be shut. The staff was nice to give us an extra bedspread to hang over the window., but we had to get up on a chair to do that. Also, they advertised breakfast but when we go there, they said there was no breakfast.
Overnight stay
Stayed in January 2024
Reviewed: September 9, 2023
James
United States of AmericaOnly one way out
Plenty of parking
Stayed in September 2023
Reviewed: August 20, 2023
White
United States of AmericaTHE POOL WAS DIRTY SO WE COULDN'T USE IT. :-(
THERE WAS NO BREAKFAST. BOOKING NEEDS TO UPDATE THEIR ADS.
Stayed in August 2023
Reviewed: August 7, 2023
Jerwillow
United States of AmericaThe desk clerk at check in was brusque to the point of rudeness. Our room was on the third floor with no elevator. No breakfast was offered. No staff were evident on property to answer questions or provide assistance.
They location was great, the room was clean and comfortable.
Stayed in July 2023
Reviewed: July 10, 2023
Manuel
United States of AmericaThe front desk lady was rude and they messed up the reservation so they charged more then what the room was reserved for
Good location
Stayed in July 2023
Reviewed: June 18, 2023
Carlos
United States of Americaeverything, I’ll never stay and any Super 8 by Wyndham ever again.
absolutely nothing. advertised breakfast but nothing. room was very unclean, dead bug & trash on floor. microwave was filthy inside & out and fridge freezer was stuffed with ice cream from prior tenants. this place needs to be taken off as no one needs to stay in that crap place.
Stayed in June 2023
Reviewed: May 29, 2023
Kem
United States of Americathe room smelled bad and locks on doors going into building in back where room was were broke.
Stayed in March 2023
Reviewed: May 12, 2023
Kenzie
United States of AmericaBathroom tub faucet.
There wasn't one.
Stayed in May 2023
Reviewed: May 9, 2023
Vitoria
United States of Americathey said they had included breakfast but that wasn't the case.
Stayed in May 2023
Reviewed: February 20, 2023
Mark
United States of AmericaThe bed was super hard and uncomfortable, Saud breakfast included but there was no breakfast. Also, the only coffee was those cheap packets in the room which usually taste bad. The shower head didn't spray very well and the shower looked unfinished. There was a piece of tile sticking out and water could get behind there. The soda machine didn't work and there were full trash bags left in the stairwell.
It was close to Calrlsbad Caverns.
Stayed in February 2023
Reviewed: December 6, 2022
Alma
United States of AmericaI booked because I thought they would have breakfast which would make it much easier to get to where I needed to get done but they didn't have any breakfast I spent extra money on this hotel just for the breakfast very disappointing
No breakfast!
Stayed in December 2022
Reviewed: June 25, 2022
Joe
United States of AmericaNo free breakfast as advertised. Bathroom floor and vanity were notably sticky.
Nothing.
Stayed in June 2022
Reviewed: June 12, 2022
Jason
United States of AmericaThe booking was misleading, it said hot breakfast and swimming pool. only after checking in and asking about the breakfast and pool, I was then informed that both of these were non-existent and waiting on permits. We should have received at least $30 to $40 dollars off the price. This place definitely needs a face lift for sure. For the price difference we could have booked at a newer facility across the street or down the street for $5 more and had a much better stay for the money.
nothing really! if I’d choose something it had a bed to sleep in and shower.
Stayed in June 2022
Reviewed: May 30, 2022
Robert
United States of Americathey had no breakfast and no stopper on tub
Stayed in May 2022
Reviewed: October 7, 2021
Daniel
United States of AmericaThe rooms were small, the shower barely worked, smelled like there was pets in the room, just not worth the price.
Not much
Stayed in October 2021
Reviewed: September 22, 2021
Jinhee
United States of AmericaNot very clean. Advertise for free breakfast but no breakfast due to Covid-19. Should have updated its web site. Very misleading.
Stayed in September 2021
Reviewed: June 4, 2024
Sylvia
United States of AmericaThere was no breakfast available. Therefore we thought the price was a bit high.
Finally a hotel room with a remodeled bathroom.
Stayed in May 2024
Reviewed: May 28, 2024
Melissa
United States of AmericaWhen we got there our room wasn't ready at all we had to wait for it to be cleaned, even when it was clean it felt so dirty I'm pretty sure they didn't even change the sheets and the curtains were stained with red stuff I won't be coming back to this motel
It's was fresh
Stayed in May 2024
Reviewed: May 5, 2024
Maria
United States of AmericaHad to change rooms 2 times due to A/C not working on 2 rooms. I have 3 rooms and the 2 of the rooms the bathrooms were dirty. Website says free breakfast, hotel said NO BREAKFAST!!
It was bad. Worse hotel ever.
Stayed in May 2024
Reviewed: April 29, 2024
Evangelina
United States of AmericaNo continental breakfast
Good location
Stayed in April 2024
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