163 Bernham Drive Northwest, Cleveland, TN 37312, United States of America
#19 of 22 hotels in Cleveland
Guests' ChoiceBased on 111 hotel reviews
6.2Cleanliness
6.9
Comfort
6.9
Location
7.7
Facilities
6.6
Staff
7.8
Value for money
6.7
Free Wifi
6.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 26, 2024
Christopher
United States of AmericaLocation was a little Erie at night so we parked close to the office.
It was clean
Stayed in May 2024
Reviewed: October 28, 2023
Insaneike
United States of AmericaStaff were 6v
Staff were understanding about our room change request, twice.
Stayed in September 2023
Reviewed: August 13, 2023
Sandra
United States of AmericaPillows was horrible. Outside door was open and people smoking right there and smoke blowing back into our room
Staff very friendly
Stayed in August 2023
Reviewed: July 2, 2023
Kujawa
United States of AmericaI booked a king suite and never seen that room I have stayed there multiple times in the last couple months have gotten a basic room each time even if I booked the better one. I don't understand that but maybe they will upgrade me on my next stay.
Employees were nice
Stayed in May 2023
Reviewed: June 30, 2023
Matthew
United States of AmericaA bit run down, could use some repairs
Was clean and bed was comfortable
Stayed in June 2023
Reviewed: June 5, 2023
Ashley
United States of AmericaThe bathroom is a little small. The floors were filthy to where we had to wear flip flops because your feet would be black. There were tenants that were taken up 5 parking spaces at a time. The metal bottom of the bed make alot noises while sleeping. Water pressure and hot water suck.
I liked the pool and that we had a big enough room for my family. Especially the king bed and queen bed. Never saw that before.
Stayed in June 2023
Reviewed: April 12, 2023
Kristi
United States of Americathey advertised breakfast included. this consisted of granola bars, juice, and coffee very disappointing
it was clean and right off the highway.
Stayed in April 2023
Reviewed: September 12, 2022
Johnny
United States of AmericaHad bugs in my room
Stayed in September 2022
Reviewed: March 7, 2022
Shelia
United States of Americadidn’t smell to. The staff wasn’t that friendly
it was a good location
Stayed in January 2022
Reviewed: July 3, 2021
Gypsy
United States of AmericaIt smelled like weed inside the room. It was especially strong with the bathroom light/fan on.
It was great besides the weed smell!
Stayed in May 2021
Reviewed: May 2, 2024
Carol
United States of AmericaThe facilities were run down and poorly maintained. Hard & uncomfortable beds, poor lighting in rooms, mold in the shower & an unpleasant odor in the room. The outside door did not seal properly and there was a 1/8" gap around the door to the outside. The locks on the door did not work properly. Advertised breakfast consisted of coffee & OJ.
My friend and I were attending a conference and the location of the hotel was excellent.
Stayed in April 2024
Reviewed: April 30, 2024
Rendie
United States of AmericaRoaches. In the room Marijuana smoking in adjacent rooms. The outdoor pool had stagnant water. Vending machines are broken and empty.
N/A
Stayed in April 2024
Reviewed: March 23, 2024
Leeann
United States of AmericaMold in toilets Did not smell good Overall just dirty and needs major updating. Even paint or good cleaning might help
Location
Stayed in March 2024
Reviewed: January 12, 2024
Grace
United States of AmericaMy booking confirmation information didn't include the $15 pet fee. Thankfully the desk clerk waived the fee. The room smelled like dog odor, there were dead bugs on the bathroom floor. I saw a cockroach on the desk, the desk and the table between the beds had water ring marks and spills from a previous guest. The orange juice was thick and brown. The only breakfast was one prepackaged Honey Bun for everyone.
The location was convenient and the bed was comfortable.
Stayed in January 2024
Reviewed: January 8, 2024
Kim
CanadaThere was no breakfast or if you think a coffee and a pre packaged cookie a breakfast and there was tons of black mold in the bathroom
Location was fine
Stayed in January 2024
Reviewed: October 19, 2023
Bonnie
CanadaVents dirty floors dirty stains on bedding
Stayed in October 2023
Reviewed: October 7, 2023
Jacob
United States of AmericaDrugs and prostitution
The location
Stayed in October 2023
Reviewed: August 28, 2023
Sansom
United States of AmericaThe front desk was horrible disrespectful... laughed and mocked me ... then walked away ignored me when I was asking about my stay horrible even have a nice video of how I was disrespected...
Stayed in August 2023
Reviewed: June 23, 2023
Cheryl
United States of AmericaRoom dirty, walls had patches, breakfast was unwrapped snack cakes, strong smell of cigarette smoke in the halls
Pool was clean
Stayed in June 2023
Reviewed: May 6, 2023
Amanda
United States of Americadirty and nasty
dirty!
Stayed in April 2023
Reviewed: May 4, 2023
Hal
United States of AmericaNo breakfast provided. Sign said no juice or coffee taken out of lobby, juice and coffee was all that was provided at no cost.
Location.
Stayed in April 2023
Reviewed: April 7, 2023
Lloyd
United States of Americafraudulent charge on my card for the room. The hotel claims they need 24 hour notice for cancellation therefore your card information you entered an hour earlier while traveling will be charged even if you call and cancel your reservation. In this case they still had five rooms available when I called and explained we would no longer need the room that night. The reservation process online clearly states that payment due is 0 you pay when you arrive. Even though I called and spoke with them and canceled they still charged me for the room. When I spoke with their customer service rep they basically said tough luck. P.S. Booking.com was useless in try to resolve this issue also!
Nothing absolutely nothing this place is a scam! Keep your credit card information away from this awful place they make fraudulent claims on your card! Go some where else and keep your charge card in your wallet.
Stayed in April 2023
Reviewed: October 18, 2022
Reid
United States of Americait was dirty. and unfinished
it was close to my brother
Stayed in October 2022
Reviewed: August 16, 2022
Marcos
United States of Americain the description it says that they provide breakfast, but they do not have any breakfast
everything very clean, cleaning every day super comfortable beds
Stayed in August 2022
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