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Reviews of American Elite Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

125 Village Lane, Hazard, 41701, United States of America

#2 of 2 hotels in Hazard

Guests' Choice

Review Score

Based on 224 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.0

  • Location

    7.8

  • Facilities

    6.6

  • Staff

    8.1

  • Value for money

    7.1

  • Free WiFi

    6.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: October 28, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very noisy.

    The room was clean the bed comfortable. Good price.

    Stayed in October 2023

  • Reviewed: September 19, 2023

    6.0
    I had great customer service during my stay and that’s the most important thing to me! Thank you!
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It seems a bit outdated and there were not enough outlets

    Location close to everything

    Stayed in September 2023

  • Reviewed: August 15, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    Good place to stay for country side.

    Stayed in June 2023

  • Reviewed: August 3, 2023

    7.0
    comfortable stay.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The continental breakfast was bad.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    5.0
    Great value, but you get what you pay for.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Pretty worn and dated.

    Stayed in June 2023

  • Reviewed: June 6, 2023

    5.0
    Barely habitable
    • Leisure trip
    • Family with young children
    • Three-Bedroom Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    I’m not sure where to start…we booked a room for 8 guests (inputted 8 in the Booking reservation which was allowed, given the room had 3 double beds and a sofa bed). We also booked a room with hardwood floors, decent lighting, decoration and bedding, according to the pictures. When we checked into the room, the room was NOTHING like the description: there was a table with no chairs, no sofa bed, bedding and flooring from the 1980s, dirty walls, dirty windows, etc. I brought my complaint to the front desk and his reply was “the room we booked was taken..” and “it’s Booking’s fault”. We asked for a solution for a room that did not sleep 8, in addition to be given a room we did not book (as advertised). We were initially told there were no more hotel rooms available and no supplemental beds available. We checked online and rooms were available. Given that the staff member was caught in a lie, he was forced to give us an additional room. We stayed out of obligation, as no other hotels were available in the area. I would not recommend this hotel to anyone due to its deterioration and overall lack of cleanliness.

    Location was decent. Coffee was good. The bed was comfortable and apparently clean.

    Stayed in June 2023

  • Reviewed: June 4, 2023

    6.0
    Pleasant
    • Family with young children
    • Three-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Was supposed to be a non-smoking room but smelled like it'd been smoked in for years. Beds were like sleeping on a concrete slab.

    Staff was very friendly

    Stayed in June 2023

  • Reviewed: May 28, 2023

    7.0
    Good value for the money
    • Leisure trip
    • Family with young children
    • Three-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    On site said 3 queen bedroom suite, it was a very large room with 3 full size beds. There was a table in room but no chairs. Games were out.

    Great value, staff was super friendly, pet friendly, easy access. The facility was super clean.

    Stayed in May 2023

  • Reviewed: April 10, 2023

    5.0
    Go with a different place.
    • Group
    • Three-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    This is an old, grubby looking building in serious disrepair. I was actually uncomfortable to sleep in the bed. Bathroom was clean but nasty looking and I chose to not shower there. Check out lady was not friendly at all.

    location

    Stayed in April 2023

  • Reviewed: April 4, 2023

    6.0
    Lower your expectations for lower price
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    very basic and outdated.

    fast wifi

    Stayed in March 2023

  • Reviewed: March 24, 2023

    6.0
    Economical place to stay, shower and sleep. Nothing fancy but adequate.
    • Business trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The decor overall was dated and looked like some upkeep maintenance had been overlooked or neglected. Room smelled of smoke.

    The location was good. The staff were friendly and helpful.

    Stayed in March 2023

  • Reviewed: January 14, 2023

    5.0
    Fair
    • Business trip
    • Family with young children
    • Queen Room - Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Carpet..strong scent of deodorizer in carpet. Window heating and cooling unit.

    Close to work. Quite , comfortable bed

    Stayed in January 2023

  • Reviewed: January 2, 2023

    6.0
    it was OK for a last-minute booking
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The floors in my room were gross, the smoke detector was from when it was a smoking room, and it was bright yellow. There was a Jacuzzi tub that did not work.

    Nice Area

    Stayed in January 2023

  • Reviewed: December 7, 2022

    7.0
    ok
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    outdated really poor quality for the price . also my little girl got sick and threw up while we where there. my husband went down to get more towels to help get the vomit up. they made made him bring all the towels down before allowing him to get more . Meanwhile vomit was everywhere.

    location it was right across the street from the hospital where my dad was admitted .

    Stayed in December 2022

  • Reviewed: November 8, 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I seen a roachStaff was excellent

    Staff was excellent

    Stayed in November 2022

  • Reviewed: November 7, 2022

    5.0
    Fair
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I booked the room on booking.com was supposed to be 1st floor smoking room after 4 hr drive it was 2nd floor no in the middle of the place not fun with a torn acl !

    Stayed in November 2022

  • Reviewed: September 8, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We did not have water from 9:20 pm to 2:20 am I was taking a shower and water just stopped

    Location and bright lit parking lot

    Stayed in September 2022

  • Reviewed: September 6, 2022

    5.0
    It was decent
    • Leisure trip
    • Couple
    • Queen Room - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We had no water from 9:20 pm to 2:20 am

    Good location

    Stayed in September 2022

  • Reviewed: August 29, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    needs work

    Nice people. comfortable bed, nice shower

    Stayed in August 2022

  • Reviewed: August 13, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The shower may a lot of noise inside the shower That tile in the bathroom needed major work Need a larger tv

    No breakfast

    Stayed in August 2022

  • Reviewed: August 11, 2022

    6.0
    Nice hotel near our destination. We felt safe, and the staff was very nice.
    • Leisure trip
    • Family with young children
    • Three-Bedroom Suite
    • Stayed 2 nights

    Better breakfast.

    The breakfast was not a hot meal. For the price, a hot meal should be applicable. Parking was plentiful. The suite was really just a big room with 3 beds and a fridge and tv. No separation between beds.

    Stayed in August 2022

  • Reviewed: June 18, 2022

    5.0
    terrible rooms. however- the customer service was great. the other customers were polite- very nice. the girl at the fro
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    was very dirty. very dirty. multiple burn holes in my bedding. had to air out the room before settling due to smell. was definitely not worth the price. had to clean sticky mess from tables and counter before bringing my bags in. was too much work and too much money. was not leisurely at all.

    the location was ok. decent lot and near some amenities.

    Stayed in June 2022

  • Reviewed: June 6, 2022

    5.0
    we were ok with it but spent more because of extra meal
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Disability Access/Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    your website says free continental breakfast one reason we choose your property but was expecting more than banana and fruit snacks

    it was clean location close to shops and flea market

    Stayed in June 2022

  • Reviewed: April 13, 2022

    7.0
    Good
    • Business trip
    • Group
    • Queen Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Having to pay a security deposit and its been a week and still havent got it back yet

    Friendly

    Stayed in April 2022

Showing 1 - 25

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