Hard time getting new towels. Was told too late to do laundry. No elevator, stairs too steep. Was told unable to stay on first floor due to length of stay. Bed way too soft, no water pressure, pillows lumpy, saw bugs, room eas dusty even after cleaned. Had locals tell me that the hotel has reputation of being no good. When come back to Madison in few weeks, going to spend extra money to stay in another hotel.

Price

Stayed in January 2023

External doors not secure, partying in the parking lot was loud at night, beds and pillows were terrible

Friendly staff and good hot water

Stayed in March 2022

Very small room . Took 30 minutes to check in. Door keys deactivated hours before checkout time. Morning clerk was rude. Breakfast food was late. Dont stay here.

Nothing

Stayed in April 2024

The bed was very uncomfortable. The only cereals at breakfast were Cheerios and Sugared Cereal.

Stayed in April 2024

Dirty, Ice machine broken, hair in bed, had to move to another room. Will not stay there again ! !

Stayed in April 2024

Customer service is horrible. They were rude and racist.

It was the worst experience I ever had, I arrived at night and my card was not well processed and the only thing the woman at the reception did was to throw my documents and tell me that she could not help me even and when she offered to pay with another card or in cash, she was very rude to me and to the booking staff who were trying to help me to rent something.

Stayed in March 2024

Horrible looked like ghost town. So dark in the entry way that I didn’t see the phone or sign to call after hours, was frustrated didn’t even stay here! And they refused refund!

Stayed in March 2024

Bath room walls needed to be cleanned. Leather chairs needed to be replaced.

The breakfast assortment was minimal and did not look appealing. Went to a restaurant instead.

Stayed in January 2024

Nothing

We were allowed to have my grandchildren that live in Madison come and join us in the pool. It was a special treat for all of us.

Stayed in November 2023

Room was a smoking room, when ordered non smoking. Property manager said it was Booking.com’s fault and said they had nowhere to move us. Other hotels in town were full or we would not have stayed. Room door did not open, manager kicked it open and said all due to humidity.

Trying to find positives…parking was easy, location not bad

Stayed in August 2023

The room stunk bad n found hair in tub n behind shower curtain n on the shower mat will never stay there again

Nothing

Stayed in July 2023

Breakfast

Stayed in April 2023

I didn't dislike anything

Location and the rooms

Stayed in September 2022

Decent coffee, choices of breakfast items. Juice, eggs. something healthy like oatmeal, fruit.

Breakfast was very poor. The coffee was extremely weak. They only offered waffles and some very small apples that were not fresh.

Stayed in July 2022

ok, no security with door

clean and comfortable bed

Stayed in July 2022

there was broken coffee machine wash machine was broken When we pull in the grass was 18” high and it look abandoned ran out of hot water there was broken glass on the south side of the which came from the windows I asked about it they said they had a bad storm 3 weeks ago and were waiting for ins to come and look at it but so many other thing were not maintained ac were dirty and needed cleaning the one in the room I was in had troubles maintaining a regular temperature They should have two or three commercial water heaters there they should never run out of hot water there’s something wrong it was the girl the desk said she was out of state three days the breakfast in the morning consist of stale toast empty waffle batter broken coffee machine sour milk for cereal the only thing that was edible in there was an apple juice and orange juice under the machines was filthy dirty I could go on and fill this whole thing out probably be a waste of my time because you’re not gonna do anything about it I took pictures we book on line at a different price waa

my room was clean

Stayed in June 2022

Check in was not secure. No staff, just grab a key, at front desk and help yourself to the room. Not secure.

Stayed in May 2022

The property had recently be affected by storm damage. This was not relayed upon arrival and thus reflected poorly. The property had several broken/missing windows, debris scattered everywhere (even boards with protruding nails), the grass was a foot high and higher in some areas. We specifically notated we were traveling with pets and weren’t communicated about the pet fees when asked and weren’t charged appropriately, resulting in a second charge on our CC without authorization. Our first room didn’t have a working air conditioner. Our trash wasn’t emptied for the three days we were there, our room amenities weren’t refilled, as well as being assigned a second floor room without elevator/handicap access for our handicapped family member after relaying our need at the time of booking. Lastly, during our last night’s stay we experienced a major storm causing a power outage and tornadoes alarms sounding. Guests were not notified by staff at any time during the sirens sounding and we were at a loss as of what to do or where to go for shelter.

The property was in close proximity of our event.

Stayed in May 2022

This is my own particular quirk, but you asked.... :) I prefer to sleep in a really dark room. The curtains in my room did not really block out enough light for me to sleep my best.

The breakfast was adequate. I usually only a light breakfast, so it was just right for me as I grabbed a piece of fruit. But if I had been hungrier there were waffles, cereal, and toast options, too. The in room coffee was good and the little coffee maker was all set up and ready to go. I REALLY liked the cup of Indian tea that was brought to my room in the morning. That was a very nice touch. Not sure if that is a regular amenity, but it should be! The bed and pillows were very comfy. The staff was very welcoming and helpful.

Stayed in May 2022

My room did not have a microwave in it

Everything

Stayed in October 2021

Smoking room was horrible , my mistake when booking asking for a smoking room so not their fault. I felt like I was a smoker and couldn’t sleep.

Location .

Stayed in July 2023

Location

Stayed in July 2023

There are no comments available for this review

Stayed in July 2022

There are no comments available for this review

Stayed in June 2022