2596 Austin's Way, West Branch, MI 48661, United States of America
#2 of 3 hotels in West Branch
Guests' ChoiceBased on 248 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
8.9
Facilities
8.2
Staff
8.7
Value for money
8.1
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 1, 2024
Carla
CanadaWe paid up for a suite (other family members had smaller rooms). We were surprised to find the cupboards empty. We expected there to very even a scant bit of dishes, silverware, pans, dish cloth etc
The staff were friendly and helpful. The place was clean and very pleasant. Gifts in lobby were very cool
Stayed in April 2024
Reviewed: May 1, 2024
Carla
CanadaWe paid up for the suite. It had nothing at all in the cupboards. I would expect even a scant presence of dishes, cutlery, pans, dish cloths etc
Nice large room to gather. Clean
Stayed in April 2024
Reviewed: April 1, 2024
David
United States of AmericaVery limited in choices
Stayed in March 2024
Reviewed: February 25, 2024
Willys
United States of AmericaNo elevator for seniors with bad knees.
Stayed in February 2024
Reviewed: January 22, 2024
Joan
United States of AmericaBreakfast
Breakfast was very basic
Stayed in January 2024
Reviewed: January 10, 2024
Ronnie
United States of AmericaThe room was clean with comfortable beds. It is a pet friendly hotel.
Stayed in January 2024
Reviewed: January 8, 2024
Dax
United States of AmericaNothing stands out, place was pretty good.
Pleasantly surprised. Very clean and comfortable. Pool was nice and well maintained. Beds were super comfortable and felt new.
Stayed in January 2024
Reviewed: January 6, 2024
Cindy
United States of AmericaOnly one dining chair for table
Room size
Stayed in January 2024
Reviewed: January 4, 2024
Leyr
United States of AmericaSmelly room.
Great location!
Stayed in December 2023
Reviewed: December 8, 2023
Sally
United States of AmericaParking tot not lit up well
Location and the lobby was decorated nicely for the holiday!!
Stayed in December 2023
Reviewed: November 15, 2023
Robin
United States of AmericaWould have liked to see healthier options for breakfast. More protein items - HB eggs, ect. Most of it was sugary cereals, waffles, etc.
Room was clean and staff were very pleasant.
Stayed in November 2023
Reviewed: November 2, 2023
Bruce
CanadaN/A
All you would need to start your day.
Stayed in October 2023
Reviewed: October 2, 2023
Lambrix
United States of AmericaAlllofit
Itbok
Stayed in August 2023
Reviewed: September 30, 2023
Lambrix
United States of AmericaIt ok
Stayed in September 2023
Reviewed: September 28, 2023
Katherine
United States of AmericaWe had to ask for coffee as it was all gone when we came for breakfast. We were 2 senior ladies and there was no one there to help us with our luggage and there was not an automatic door, so it was very hard for us to bring our things in.
The location was great, right off the freeway. The breakfast was nice enough.
Stayed in August 2023
Reviewed: September 27, 2023
Jann
United States of AmericaThe bathroom. There was very little room for my stuff and my husband's; there was one hook in the bathroom so we couldn't hang clothes while we showered, we couldn't hang a towel while we showered and we certainly couldn't put anything on the toilet because there was no toilet seat lid. But the worst thing was I am 5 ft and I have osteoporosis and I was petrified each day to climb out of the bathtub because it was a very high climb for me. Had I fall and I could have broken a hip. Your bathroom needs a very bad remodeling job. You need to consider the people that are there and where to put things while they're there and where to hang things and how they're going to be able to climb in and out of the bathtub. That was the only thing we found wrong with the hotel
From the minute we walked in until the day we left the staff was absolutely wonderful. Always helpful always cheerful always accommodating
Stayed in September 2023
Reviewed: August 14, 2023
Sherry
United States of AmericaThe walls weren’t very soundproof.
First hotel I’ve stayed in in a long time that didn’t smell like mildew. Our room was very clean.
Stayed in August 2023
Reviewed: July 24, 2023
Tracey
United States of AmericaAlonzo was awesome!
Stayed in July 2023
Reviewed: July 7, 2023
Joshua
United States of AmericaThat the pool was broke and no elevator.
I like the value and friendliness.
Stayed in July 2023
Reviewed: July 3, 2023
Arlene
United States of AmericaEggs at breakfast would have made breakfast better along with bananas
I missed eggs at the breakfast
Stayed in July 2023
Reviewed: June 14, 2023
Karen
United States of AmericaQuiet, clean and comfortable is all we wanted.
Stayed in May 2023
Reviewed: May 3, 2023
Cheryl
United States of AmericaEasy to hear other guests stomping in the hallways and guest rooms. Noisy pets most of the night. Wasn't this bad on previous stays at this location.
Good location with nearby restaurants. Older facility, but clean and comfortable.
Stayed in April 2023
Reviewed: April 23, 2023
Nancy
United States of AmericaEvery time the toilet was flushed it made a very odd noise a few moments later. My other issue would be with breakfast. Again everything was very clean and the food was fresh, typical breakfast fare; however, my husband cannot have sugar nor wheat so toast, bagels, muffins, waffles and sugared cereal are out of the question for him. The oatmeal was the flavored variety & the cereal selection was Frosted flakes. With the number of people with different dietary requirements I know it's a challenge but having a non-sugar cereal would be a small thing to try and have on the breakfast options. So he had coffee.
Although an older hotel it is very well kept. Beds were comfortable and the room was very clean.
Stayed in April 2023
Reviewed: April 18, 2023
John
United States of AmericaThat the pool was closed
I was happy with the spa bath in our room.
Stayed in April 2023
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