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  5. Reviews of SureStay Hotel by Best Western Santa Monica

Reviews of SureStay Hotel by Best Western Santa Monica This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3102 Pico Blvd , Santa Monica, Los Angeles, 90405-2006, United States of America

#112 of 387 hotels in Los Angeles

Guests' Choice

Review Score

Based on 698 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.1

  • Facilities

    8.2

  • Staff

    8.9

  • Value for money

    7.7

  • Free Wifi

    8.2

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Showing 1 - 25

  • Reviewed: May 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast choices were limited

    Stayed in May 2024

  • Reviewed: May 21, 2024

    8.0
    It is a good place to sleep.
    • Leisure trip
    • Couple
    • Courtyard King Bed
    • Stayed 2 nights

    The location is not the best. You will need to take the car or an Uber to reach any other point more relevant of the city.

    It was everything clean and the staff was friendly. The breakfast was small, simple, but good. We stayed for only two nights, but even though there was room service.

    Stayed in May 2024

  • Reviewed: May 18, 2024

    8.0
    Clean hotel but next to noisy road junction.
    • Leisure trip
    • Family with young children
    • Two-Room Suite with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Very noisy road junction outside the hotel. Limited breakfast selection.

    Clean comfortable hotel with friendly helpful staff.

    Stayed in May 2024

  • Reviewed: May 12, 2024

    8.0
    Very Good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast.. need some hot breakfast... some bacon and sausage... some scramble eggs...waffles...etc.

    Location... was very nice room.. bed was a little hard... otherwise we enjoyed our stay.

    Stayed in May 2024

  • Reviewed: May 8, 2024

    7.0
    Dependable Secure Stay
    • Business trip
    • Couple
    • Courtyard Queen Room with Two Queen Beds
    • Stayed 1 night

    Saturday night prices a bit high for the room and limited parking, as we had a third guest. Breakfast was OK, but simply continental. Check in could be better.

    Tough finding a place in Santa Monica at a decent price, but all the basics came thru. Room was secure and safe, comfortable no frills, TV and bathroom plus beds all fine. Lots of pillows so comfortable stay.

    Stayed in May 2024

  • Reviewed: May 8, 2024

    9.0
    Nice room and good breakfast
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing!

    Good breakfast, loved the pancake maker, clean room and comfy bed. Had everything we needed for an evening in Santa Monica. Plus a bus stop outside to get to the pier was a bonus! Receptionist in morning was very friendly. Thank you!

    Stayed in May 2024

  • Reviewed: May 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Our blind was broken and didn't go up.

    The rooms were clean and the beds were comfortable. The area feels safe. Breakfast was good.

    Stayed in May 2024

  • Reviewed: May 4, 2024

    9.0
    Wonderful surprise
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Mobility Accessible
    • Stayed 4 nights
    • Submitted from a mobile device

    The outside noise.

    The room size, looked renovated, the cleanliness

    Stayed in April 2024

  • Reviewed: April 28, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Courtyard King Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    Shower was like a trickle. First room the aircon was broke, got moved to another where the aircon supposedly worked but it was VERY noisy and I'm not sure we actually got any cold air, thankfully it wasn't that warm most the days we were there, but if it was we would have struggled with the heat. A bit far out from everything, not really anything within walking distance, so definitely rent a car!

    Room was a good size, with comfty beds and pillows. Ice machine and a fridge included. Free parking, however it does get full up if you arrive later than 9pm. It did the job for what we needed whilst we were there, however felt a bit pricy for what it was. Didn't try the free breakfast, there's a starbucks just down the road.

    Stayed in April 2024

  • Reviewed: April 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast h has quite a nice selection. The pancakes were really a fun surprise. The eating area although small was quite nice

    Stayed in April 2024

  • Reviewed: April 12, 2024

    8.0
    Excellent
    • Leisure trip
    • Couple
    • Courtyard King Bed
    • Stayed 3 nights

    Plastic cutlery and paper cups and plates at breakfast, felt like a lot of waste, could they not have used melamine or something?

    Room clean, large and comfortable. Great location, bus to Santa Monica beach just one dollar. Loads of parking.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    8.0
    Quick visit but good for the money.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    light switch for bathroom sink area was really far from bathroom.

    beds were comfortable. clean room. good amount of space. good continental breakfast.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    8.0
    A nice motel in Santa Monica
    • Business trip
    • Family with young children
    • Courtyard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    In our room, the TV had an inch thick black line running through the middle of it where the pixels were dead. We didn't come to watch TV, so that was annoying, but not the end of the world. We let the front desk know right away, but they had no rooms to change us to or tvs to swap out. The parking areas are very small and compact, and it can be difficult to maneuver larger cars in them. There are no elevators to the second story, so keep that in mind when packing.

    The room was very clean and well appointed. We were in the 3rd building, which had a charming courtyard. It was nice that there was a key card entry to get into the courtyard area. The room looked to have been painted recently. I liked that it had a small area with a table and fridge. The front desk employees were very nice and check in was quick.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    8.0
    Excellent
    • Leisure trip
    • Couple
    • Courtyard King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Very good value for LA, very friendly staff and close to the Pier

    Stayed in April 2024

  • Reviewed: April 5, 2024

    9.0
    Will stay here again but would ask for a room upstairs.
    • Leisure trip
    • Group
    • Courtyard King Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Parking area is too far for the room. The floor between first and second floor rooms is too thin so you can hear steps from the room above you, which is kind of annoying especially when the guests above are walking around late at night and early in the morning!

    Property entrance is gated and locked which adds security. Rooms are clean and bathroom and kitchen are separated from the sleeping area, plus there is a small eating space. Breakfast is fine, with pretty much everything you need for breakfast. Staff are very friendly and helpful.

    Stayed in April 2024

  • Reviewed: April 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 5 nights

    Breakfast was simple but adequate

    Stayed in March 2024

  • Reviewed: March 31, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Over priced, no real breakfast options

    Good location and parking

    Stayed in March 2024

  • Reviewed: March 24, 2024

    9.0
    Good price and location
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Mobility Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    Well maintained. Clean

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights

    Very small room. People taking advantage of the breakfast by piling up plates to take away to their room.

    Pleasant staff and well organised place, the breakfast was really good for how cheap the place was.

    Stayed in February 2024

  • Reviewed: March 15, 2024

    9.0
    Clean and Comfy Room. Easy Check-In. Friendly Staff.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The ice machine was located at the building next door, upstairs. While the setting there was actually quite botanical-like and beautiful, we were directed down a sketchy, back walkway to get to it. Our presence startled a guest walking in front of us. And we noticed how he sped up, hastily opened the gate, rushed in, and quickly closed it as he disappeared out of sight. That was unfortunate.

    We had a queen room with two beds. The amenities (fridge, microwave, small table and chairs, desk, closet, private bathroom, etc.), were amazing! It was very clean, quiet, and about three miles from the pier. My teenager really liked our room.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Kitchenette
    • Stayed 4 nights
    • Submitted from a mobile device

    Towels were thin.

    There was free parking, it had a kitchenette, across the road from trader joes and the bed was comfortable

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    A great place for an overnighter, super clean, great staff, excellent breakfast facilities
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Mobility Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    A little noisy with street noise as we had a room close to the road

    Clean, great complimentary breakfast, let us have early checkin after a long flight

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Great stay, but funny noise from the toilet
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was more funny than bad, but about 30 seconds after flushing the toilet it made a loud fart sounding noise

    Comfortable beds, good parking, friendly staff, breakfast included was a real bonus

    Stayed in February 2024

  • Reviewed: March 5, 2024

    8.0
    Good choice near Santa Monica
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    They could make an effort to improve the overall appearance -- looks like a motel.

    At first we were given a noisy room, right facing the main street. But we were able to get a quieter room though smaller. Bed was comfortable and everything was renovated and worked well. Breakfast was quite good. Location was what we wanted: close (10 minutes drive) to Santa Monica pier and Venice Beach, and just off the 405.

    Stayed in March 2024

Showing 1 - 25

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