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  5. Reviews of SureStay Plus Hotel by Best Western Berkeley Springs

Reviews of SureStay Plus Hotel by Best Western Berkeley Springs This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1776 Valley Rd , Berkeley Springs, 25411-4804, United States of America

#4 of 11 hotels in Berkeley Springs

Guests' Choice

Review Score

Based on 330 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.5

  • Facilities

    8.1

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    8.4

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Showing 1 - 25

  • Reviewed: April 27, 2024

    8.0
    A solid choice. We always stay at this hotel when we visit Berk. Sprgs. Clean and a good value. TY.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We stay in this hotel neat everytime we travel to B.S. WVa. It's a solid value and consistent. Breakfast is good always. A good restaurant is within feet of the entrance also.

    Stayed in February 2024

  • Reviewed: April 20, 2024

    9.0
    Great stay and excellent value and service
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Wasn't nothing I didn't like

    Love a good hot breakfast. Coffee was excellent. Room was clean and staff was very friendly

    Stayed in April 2024

  • Reviewed: April 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Good location and good breakfast

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    Staying for the weekend
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The hotel has everything you need, everything was tidy and clean. The breakfast was sufficient. The standard for this kind of hotel. It is 5 minutes away with the car from the center of Berkeley Springs. Room service came, although we stayed only 2 nights. It is not a standard anymore these days...

    Stayed in April 2024

  • Reviewed: April 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Fantastic breakfast selection.

    Stayed in April 2024

  • Reviewed: March 14, 2024

    8.0
    Comfortable, clean and friendly facilities. We planned another trip already.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms were very clean and comfortable. It was obvious that it had been updated recently. The staff was very friendly and helpful. The breakfast was very good and coffee and tea were available 24-7 in the lobby. Really enjoyed our stay. Restaurant on the property was a plus. Good food at good price.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    9.0
    I would stay here again.
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 1 night

    We had requested a King Bedroom and didn't pay attention to the fact that it had a "Roll-In" Shower, obviously for handicap purposes. The set-up in the shower made it impractical for normal use as the shower head faced out into the rest of the bathroom area, the water spray would hit the shower curtain and leak (with pressure) out into the bathroom floor and made the floor dangerously slippery. We had to place towels on the floor for safety. I spoke to the front desk and offered the suggestion of installing a shower wand holder at one end or the other of the stall to allow for a "normal" use experience of the shower and to lower the danger of the slippery floor. They were very grateful for the suggestion.

    How clean the room was and how pleasant the staff were.

    Stayed in March 2024

  • Reviewed: February 21, 2024

    8.0
    Met our needs
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Change the floor in the wash room for the workers

    Very nice full breakfast

    Stayed in February 2024

  • Reviewed: February 10, 2024

    9.0
    Nice place to stay.
    • Leisure trip
    • Couple
    • King Suite with Spa Tub
    • Stayed 1 night
    • Submitted from a mobile device

    Location is a little hard to find.

    Close to Berkeley Springs. Staff is nice.

    Stayed in January 2024

  • Reviewed: January 22, 2024

    9.0
    Great overnight stay
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Very clean

    Stayed in January 2024

  • Reviewed: December 5, 2023

    8.0
    Hotel overall exceeded expectations, front desk personnel very helpful.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast could have been fresher.

    Breakfast was average, coffee was very good though!

    Stayed in December 2023

  • Reviewed: December 3, 2023

    9.0
    We enjoyed our stay in a clean and comfortable hotel that was convenient to local amenities.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night

    We could hear noise from rooms above us, but fortunately, not while we slept.

    The hotel was beautifully decorated for the holidays and the staff were friendly and helpful. Our room was clean and comfortable. The location was perfect for our needs, and we were able to walk to most of our destinations.

    Stayed in December 2023

  • Reviewed: November 28, 2023

    7.0
    good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night

    The shower floor has not framed around it, so the water overflows when taking a shower creating a mess on the washroom floor.

    Breakfast was good and sufficient

    Stayed in November 2023

  • Reviewed: November 7, 2023

    7.0
    Decent older motel that is close to Berkley Springs downtown
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The outside of the property was not well kept and clean…cigarette butts, trash…

    Cute and convenient restaurant in front of the property. Close to downtown.

    Stayed in October 2023

  • Reviewed: November 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Suite with Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    clean and comfortable

    Stayed in October 2023

  • Reviewed: November 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite with Spa Tub
    • Stayed 2 nights
    • Submitted from a mobile device

    Side door of building right beside our door on first floor was unlocked for the full stay. Toilet continually ran had to keep Jiggling handle to get it stop and if people and rooms near by used theirs it started back up. Coffee pot and items to use it were laid out in the bathroom. Coffee pot Needed to be in a different room!

    Nice clean updated

    Stayed in October 2023

  • Reviewed: November 1, 2023

    8.0
    Clean & friendly hotel. We intially needed a pet friendly room but ended up leaving our dog with family. They were b
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The decor could use an upgrade but it’s not terrible.

    Very clean facility.

    Stayed in October 2023

  • Reviewed: November 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Room was neat and clean. Staff was very helpful and nice. Bed was compfy. Nice view out my window. Good breakfast just wish they offered some non dairy options.

    Stayed in October 2023

  • Reviewed: October 21, 2023

    9.0
    Great price close to downtown Berkeley Springs. Nice area to relax and get a good soak at the baths.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    For the price I really can’t find any negatives.

    The price was really good. Clean comfortable rooms. Had a breakfast with eggs and biscuits and gravy. Really good coffee machine. Both in the room and down in the office area.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Suite with Queen Beds
    • Stayed 1 night

    Free breakfast (including breakfast sandwich bar (eggs, biscuits, sausage, gravy), waffle machine, yogrut, and fruit). Very large room and kind staff. I enjoyed being so close to town. Would definitely stay again!

    Stayed in October 2023

  • Reviewed: September 28, 2023

    7.0
    good place to stay in Berkly Springs
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night

    not enough vending choices in hotel

    motorcycle friendly with covered parking for cycles

    Stayed in September 2023

  • Reviewed: September 18, 2023

    8.0
    Pros and Cons of our Stay
    • Family with young children
    • Queen Suite with Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Had problems with electrical female plugs connecting with male plugs on telephone charger and C-pap. Very loose and difficult to keep electricity flowing.

    Staff was able to change our second floor room to a first floor room due to our difficulties with stairs. This was greatoy appreciated.

    Stayed in September 2023

  • Reviewed: August 27, 2023

    8.0
    Great staff, friendly and welcoming.
    • Leisure trip
    • Couple
    • Two-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Not easy to find in the dark and not the most clean. We had stained towels and hair in the shower plug etc but overall ok

    Great and friendly staff, nice size rooms.

    Stayed in August 2023

  • Reviewed: August 26, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room with Roll-In Shower - Disability Access
    • Stayed 1 night

    not enough motorcycle parking

    the breakfast was great

    Stayed in August 2023

Showing 1 - 25

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