The elevator is (or at least was) broken. As a septuagenarian, I struggled to carry my bag (packed for three weeks in Europe) up the stairs. I would hope the staff would at least offer to have the luggage carried up the stairs.

The location is very good. The shuttle to/from the airport is easy. The rooms are nice.

Stayed in April 2024

Elevator was slow or stuck often. I walked the stairs most days.

Clean and well maintained large rooms. Price.

Stayed in April 2024

the driver have more friendiliers.

The breakfas was very good there was a lot of variety>

Stayed in April 2024

Didn't have any dislikes

Friendly staff and able to check in earlier than expected. Complimentary breakfast was good.

Stayed in April 2024

Parking had very small spaces and not many available, but we did find one.

Convenient to SeaTac airport, clean, comfortable bed.

Stayed in April 2024

Elevator out of order

Location…close to airport

Stayed in April 2024

Would have been great to have a grab and go breakfast for very early flight (included breakfast starts at 6am).

Very convenient to the airport, clean, large room, good lighting, good shower, quiet. Check-in staff was very friendly and professional.

Stayed in April 2024

None

Close to the airport

Stayed in April 2024

Good.

Stayed in March 2024

The elevator wasn't working and I was booked on the second floor I had 3 heavy bags, so they helped me with them. Of course, but that was the only negative.

Pick up. At the airport was quick. And it was close to the hotel.Everybody was friendly from the driver that picked me up from the hotel to the staff that met me when I arrived

Stayed in April 2024

The insulation in the rooms is terrible; it was so loud outside my closed window -- you could hear planes constantly, plus the light rail nearby. And you could hear tromping feet above. Room curtains did not stay fully closed, and the bright glare of the parking lot light interfered with my sleep, as did the uncomfortable beds. The furnishings all appeared to be very cheap, especially the beds. The elevator was out of commission, and we had to walk up the stairs with bags. The front desk area is tiny and not very welcoming, and the breakfast was sub-par. The breakfast attendant hid out in a supply closet off the breakfast room, on her phone in the dark, not being very attentive. While I was looking for a decent budget accommodation for a single night, I don't think I would return. I was surprised, as the Best Western name influenced my decision to stay. But this is definitely their cut-rate brand.

The hotel was very clean, I'll give it that, and the location near the airport was convenient, with a free shuttle.

Stayed in March 2024

I would love to have real coffee cups and glass beverage glasses in the room.

I love the location. The facility makes it very easy to schedule a shuttle to/from the airport. The breakfast is nice.

Stayed in February 2024

The rest of the staff had ZERO information about Seattle; even things like "how much does the tram cost" (which is 500m from the hotel). They don't know a thing about Seattle and have zero answers. Also - the lift was broken and we were on the 4th floor - obviously a letdown.

The manager was very cool. The beds were decently comfortable. felt safe.

Stayed in March 2024

Elevator was down for maintenance during our stay which wasn’t mentioned until check in; carried luggage up 3 flights of stairs. Dirty clothes were left hanging on the bathroom door upon check in

Convenient location to the airport and complementary shuttle service was a plus! Beds were super comfy after our long fight

Stayed in March 2024

The check-out staff(night shift), for me, needs to be more friendly. He was a bit rude

The room is decent and spacious. When i checked in the guy at the reception was very friendly.

Stayed in March 2024

No shops or restaurants around that a bit inconvenient if you don't have car.

Very friendly and nice staff, spacious and clean room.

Stayed in March 2024

I was disappointed that the elevator was broken and I had to carry a bunch of luggage up to the fourth floor.

The room was nice and the overall hotel was a great deal.

Stayed in March 2024

Lift was broken and I had to walk up 3 flights of stairs to my room with a large/heavy suitcase. Besides the no smoking policy there was a strong smell of cannabis in the common area on my floor.

Good location with shuttle service, reasonably priced. Less than 10 minute walk to Angle Lake light rail station. Quiet room on top floor. Luggage storage available to store a bag for 5 nights until my return stay. Breakfast was a basic breakfast help yourself style with limited but just enough options. Be careful to ensure you arrive at the correct Sure Stay hotel as both close by.

Stayed in March 2024

The elevator was broken.

The staff was amazing! They helped me SO much! The night shift checkin guy helped me carry luggage up 3 flights since the elevator was broken, and answered all my shuttle questions! The day shift check in lady super friendly, great conversation, very helpful with my daughter and the baby. The shuttle man literally helped us so much with all the luggage, baby, car seat, and to find our way to the elevator at the airport. Your staff went above and beyond! My room was clean, comfortable, perfect for my travel needs.

Stayed in March 2024

No elevator and we were on the highest floor

Stayed in March 2024

Location with airport shuttle

Stayed in February 2024

Very noise airvents in the corridor on all four floors assume it's the heating system. Near rooms starting #01-09. After #10 you cannot hear it. By night 3 the noise had gone.

Breakfast superb. Good choice of cereals, hot food OK.

Stayed in February 2024

Breakfast of powdered eggs and sausage.

Location, size of room

Stayed in February 2024

Location near the SeaTac airport. Valueable price for 2 queen-beds & 1 living room. The room and bathroom are clean. The breakfast is OK. Free parking for the guest.

Stayed in January 2024