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  5. Reviews of SureStay Plus Hotel by Best Western Vernal

Reviews of SureStay Plus Hotel by Best Western Vernal This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1935 South 1500 East, Vernal, UT 84078, United States of America

Review Score

Based on 324 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.2

  • Location

    7.6

  • Facilities

    6.9

  • Staff

    7.5

  • Value for money

    7.3

  • Free Wifi

    5.4

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Showing 1 - 25

  • Reviewed: May 12, 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Swimming pool not working. Furniture looks worn

    Stayed in May 2024

  • Reviewed: January 27, 2024

    6.0
    Great hotel very good service and they worked with you on any issues you had. Highly recommend.
    • Business trip
    • Travelers with friends
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The only issue I had was a very nasty smell in the bottom floor hall way but it really wasn’t a issue, it was only in the middle part of the hall way and once you walked 20 feet it was gone.

    Everything was great and the staff was awesome

    Stayed in December 2023

  • Reviewed: December 28, 2023

    8.0
    For the 3rd time in a row the Hot Tub is broken. Service was substandard. I will probably stay there again just because
    • Leisure trip
    • Solo traveler
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    In my room there was a Coffee pot with no tray to put the Coffee in. There is a list of numbers you can call for services, but the phone in the room has no cord connecting it to the wall. So it’s a paperweight. It would be nice if the staff would listen to the problem before trying to fix the situation. Also someone who understands English would be nice.

    Location. It is about a mile from my daughters house. And the price is decent compared to the other Hotels in the area.

    Stayed in December 2023

  • Reviewed: November 3, 2023

    6.0
    May not stay here again.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    First thing that disappointed me was when I found a spider in my bed.

    We have stayed here a couple of times before and I must say that it was in much better shape both times.

    Stayed in November 2023

  • Reviewed: October 29, 2023

    7.0
    I will stay there again.
    • Leisure trip
    • Solo traveler
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room needed a little help. The door on the heater was broke, no holder for the toilet paper (it was broke also) also no Spa for the second time I’ve stayed there. Pretty minor complaints, but for the money those things should be fixed.

    Location, the Breakfast.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    6.0
    Helpful manager and overall stay good but place needed maintenance.
    • Leisure trip
    • Solo traveler
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel was lacking maintenance.

    It was quiet.

    Stayed in September 2023

  • Reviewed: September 29, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No room to eat breakfast downstairs, need to eat in the room

    Breakfast included

    Stayed in September 2023

  • Reviewed: September 26, 2023

    7.0
    it was overall pleasant and fulfilled our expectations
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Checking in was a bit complicated and required extra time, when they realized we traveled with a dog. Kitchenette was non-equipped. If we had wanted to prepare our own meal, we would have had to bring all pots, pans, plates, utensils.

    Location was great for visit to dinosaur national monument. Breakfast was adequate. Room was clean.

    Stayed in September 2023

  • Reviewed: August 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Hot tub was cold, would prefer different varieties for breakfast since there multiple days

    Super close to softball fields.

    Stayed in July 2023

  • Reviewed: August 26, 2023

    7.0
    I can say that advertising is very important to your customers
    • Leisure trip
    • Couple
    • Queen Suite with Mobility Accessible Roll-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Top sheet on bed was very wrinkled, wife wondered if sheets were changed?

    Continental breakfast was nothing compared to breakfasts we have had in other hotels, not very appealing - eggs and sausage served were cold, juice dispenser not working! The person working the Continental breakfast made no contact with the people in the dining area, no “good morning” nothing, walked thru as though no one was present ?

    Stayed in August 2023

  • Reviewed: August 10, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Suite with Mobility Accessible Roll-In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Could use fresh paint & carpet.

    Breakfast was good! Room was wheelchair accessible.

    Stayed in July 2023

  • Reviewed: July 22, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hallway smelled of smoke and the rooms were musty. The hot tub was dingy with chipping paint. Unfortunately, the beds were very hard and uncomfortable.

    Great breakfast....really the only thing that made the stay OK.

    Stayed in July 2023

  • Reviewed: June 28, 2023

    8.0
    Very Good
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Cold pool, not in the best of conditions.

    Room was clean, spacious and well appointed. Breakfast was fine, plenty available if not particularly healthy options. Waffle maker with syrup was a raging success though! Pool was cold but hot tub was lovely and warm 103F. Not in the best of maintenance condition with a clearly visible scum line and chipped paintwork but usable.

    Stayed in June 2023

  • Reviewed: June 27, 2023

    6.0
    would not go there again
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The wall in the room and the edge of one mattress looked like someone threw up

    The wall in the room and the edge of one mattress looked like someone threw up

    Stayed in June 2023

  • Reviewed: June 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The cat room

    Kristen 🥰🥰

    Stayed in June 2023

  • Reviewed: June 7, 2023

    7.0
    It was ok. Price was good.
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Staff not always available to deal with situations or ask questions. Key to room was hard to work. Refrigerator in room was noisy, until someone came and turned it off completely. Then, no fridge to use.

    Good breakfast.

    Stayed in May 2023

  • Reviewed: May 23, 2023

    7.0
    the hotel suited our needs.
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    no place to hang anything. there is a nice kitchenette but if you want to use it, bring all your own equipment

    the bed was comfortable . the shower was good except the plug was stuck in the down position so the tub didn’t drain. the room and bathroom were very clean.

    Stayed in May 2023

  • Reviewed: April 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    The room was clean and quiet. Good bed and great shower. The public areas of the hotel are a bit worn but not off putting so.

    Stayed in April 2023

  • Reviewed: March 22, 2023

    8.0
    Very comfortable!
    • Leisure trip
    • Group
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Size of the King room was generous. Full size refrigerator was a bonus! Loved the little kitchen!

    Stayed in March 2023

  • Reviewed: March 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Thin walls and doors.

    It was the right place at the right price.

    Stayed in March 2023

  • Reviewed: March 7, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    TV didn't work, not a big deal

    Good value

    Stayed in March 2023

  • Reviewed: December 27, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the parking lot was quite icy.

    Stayed in December 2022

  • Reviewed: November 9, 2022

    6.0
    It was a good stay ; however, the rooms fixtures in the room must be functional for customers conven
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The cook top in the room did not work.

    Breakfast was good and had some nice choices.

    Stayed in November 2022

  • Reviewed: October 31, 2022

    6.0
    The facility served its purpose for what it charged.
    • Business trip
    • Solo traveler
    • Queen Suite with Mobility Accessible Roll-In Shower - Non-Smoking
    • Stayed 1 night

    Hot tub was not working. But Harry (Hari?), the evening clerk was very kind and arranged for a room with a jetted at no extra charge. Older facility, but maintained decent and clean. Breakfast was bare minimum. At least you wouldn't starve to death in an apocalypse.

    Stayed in October 2022

  • Reviewed: October 16, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Unfortunately the beds were not very comfortable. The freezer had leftover ice cream from the previous tenant. When we requested a plug for the tub we were told we would have one in 5-10min. It was never delivered.

    The room had a kitchenette which I was not aware of and was very roomy. There was ample space to get around. It was quite clean. We were able to have our dog.

    Stayed in October 2022

Showing 1 - 25

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