I called the front desk for sheets for the sofa bed and for towels. I had to call multiple times for each item.

clean and convenient

Stayed in May 2024

Entrance with stairs stupid

Lovely hotel

Stayed in April 2024

No microwave, had to pay for parking, no free coffee.

Design and cleaniness

Stayed in May 2024

There was no do not disturb sign so housekeeping knocked every hour on the hour starting at 8:30am. The room could have been cleaner. The toilet also wasn't functioning when we first arrived, but my husband was able to fix it.

Awesome location and beautiful hotel. The hotel is central to downtown Syracuse, so everything is within a 15 minute walk which was very convenient. The staff was extremely friendly!

Stayed in March 2024

The service. We needed some things brought up to our room and no one ever came up. At was almost as if there was no workers.

Location

Stayed in March 2024

great breakfast. super nice staff. terrific location

Stayed in March 2024

See above

Loved the location Check in staff wonderful Booked 2 room One room was very clean Second room was not cleaned well Bathroom needed a lot more cleaning As well as all floors and carpets Glassware was dirty as well

Stayed in March 2024

The cleanliness and the ornate architecture you don’t see that anymore just stunning.

The property was located just a few doors down from the venue which was so convenient. The pub located in the hotel was so convenient for a drink and snack after our show. The experience at the hotel was awesome. The staff were amazing and friendly. Definitely would stay again and encourage others to as well.

Stayed in February 2024

Fire alarms kept going off one evening

Location, cleanliness

Stayed in December 2023

They didn’t charge the rate quoted which has never happened before and we called down for our car that we valet parked waited 20 mins and had to walk out to parking garage across street to pick up which is not big deal if you didn’t pay to valet park . Customer service should be top priority at these events I brought 8 couples last year and had 5 this year due to Covid cancellations front desk was amazing last year with upgraded rooms and services I tipped out well or 500.00 last year at 8 couples is a 5600.00 cost take the extra few minutes to talk to the customers in respectful way .

Great place been there 4 years now for event

Stayed in January 2024

Staff not involved, no style despite the interesting building, old bathroom

Location, breakfast, bed

Stayed in November 2023

The beautiful setti g in a historic building leaving the charm and yet modern amenities . For the state fair it was perfect bus to fairgrounds across the street .

Stayed in August 2023

Absolutely stunning facility!

Stayed in September 2023

Parking. $27 for valet? Or $19 each time I enter the parking garage? Come on. The room was very expensive, free parking was expected and should be provided.

Love all the history. Beautiful building.

Stayed in September 2023

Very convenient location right at the heart of downtown. The hotel is a historical building with many vintage charm. The room is spacious and very clean. My family really likes the gym which is very well equipped. The staff is friendly and very helpful. Breakfast is served in the next door restaurant in a very pleasant setting with real waiter and waitress.

Stayed in August 2023

The placement of the TV in the room was quite odd to say the least. Unless you are sitting at the desk within the room on a single chair - you really are not going to see much. This definately needs a reconsideration and I am sure the hotel can come up with a better option for a TV in the room.

Room was quite spacious and the location was perfect. Bed was comfortable and being an older building - the hotel had a nice character touch to it.

Stayed in July 2023

I had not stayed at this hotel so wasn't sure what to expect. As we entered the lobby was stunningly restored and beautiful. We were then greeted by a very helpful and friendly staff member at the check-in desk. We made use of the valet parking as the parking is a fair walk from the hotel. Overall, we loved our stay.

Stayed in July 2023

The shower head position is not convenient, you get all wet and cold before the water is of good temperature. the light in the room is low, not convenient to get ready, a little better in the bathroom but still not optimal. Coffee machine and water bottles in the closet and high to reach for certain people.

historic hotel, nice atmosphere, well maintained, spacious room with couch, spacious bathroom, good location in downtown , close to food market and art museum, and walking distance to nice coffee/breakfast shops. we were attending a wedding there and it was very convenient. wedding hall was very pretty.

Stayed in July 2023

Nothing

I didn't eat breakfast

Stayed in July 2023

The fact that items were taken from my room. I left my jewelry and phone charger in a black bag in plain view. My mistake, however never thought I needed to worry about theft. I will say that Fernando was very professional and definitely was apologetic.

The front office staff were very friendly and professional. Hannah from "Eleven"- Marriott restaurant was exceptional and very kind! Her service and interaction with guests was very commendable. Fernando was very thoughtful and was supportive during an incident that took place on my last night.

Stayed in June 2023

The atmosphere of the hotel, especially the lobby. Rooms were spacious, clean and comfortable. Since I forgot facewash, I particularly appreciated the makeup remover wipe provided in my room's bathroom.

Stayed in June 2023

Great!!! Big portions & tasty!i

Stayed in June 2023

Historic building preserved yet discreetly modernized

Stayed in June 2023

What I didn't like isn't specific to the hotel. Booking.com had my lodging prepaid (via Affirm). When I arrived at the hotel I had my booking.com information and it was NOT paid for and I had to pay myself (again) and now I am fighting with booking.com (and requested help via Affirm) to REFUND my booking since I had to pay (again) at the hotel.

Location was great and it was very clean. Beautiful historic building.

Stayed in June 2023