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  5. Reviews of Holiday Inn Express & Suites Texarkana, an IHG Hotel

Reviews of Holiday Inn Express & Suites Texarkana, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4545 Cowhorn Creek Road, Texarkana, TX 75503, United States of America

#6 of 14 hotels in Texarkana

Guests' Choice

Review Score

Based on 134 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    8.0

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast

    Stayed in September 2023

  • Reviewed: August 19, 2023

    7.0
    Good
    • Group
    • Two Queen Beds with Hearing Accessibility - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Elevator was very slow and only one.

    The people were friendly. Good size room.

    Stayed in August 2023

  • Reviewed: July 1, 2023

    7.0
    Worth staying for the co
    • Leisure trip
    • Family with young children
    • Two Queen Beds Suite Feature - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room could have been cleaner.

    Comfortable beds.

    Stayed in June 2023

  • Reviewed: June 20, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two Queen Beds with Hearing Accessibility - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We drove over 5 hours and were told the pool was closed....then we were told 2 different stories about the pool and the girl at the desk told us we could go back to Arkansas to a water park if we wanted to

    It was nice

    Stayed in June 2023

  • Reviewed: August 29, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff and breakfast, convince

    Stayed in August 2022

  • Reviewed: August 5, 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Two Queen Beds with Hearing Accessibility - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was smelly! breakfast wasn’t good and old.

    Stayed in August 2022

  • Reviewed: July 18, 2022

    8.0
    This Holiday Inn was clean and comfortable!
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The biggest disappointment was the pool. We were not told anything and assumed it was open, we stayed in July so it should have been cleaned and usable. However, there were hoses all over, piles of debris on the pool deck, and looking down from our room we could see it was filthy in the water. Our kids were bummed.

    The breakfast was great and we really appreciated that it went until 10 am. The room was very very clean.

    Stayed in July 2022

  • Reviewed: November 28, 2021

    9.0
    Wonderful
    • With a pet
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was OK, wish they had eggs.

    Stayed in November 2021

  • Reviewed: October 15, 2021

    7.0
    To much information
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The question was ask for customer service that I felt wasn’t the clerk business. Why am I here? (Really) Where should you go on a getaway stay? Every other place gets you on in out and the top that off she calls and says your card didn't go through and all that time it's sitting right in her face approved this lady act as if we weren't welcome are couldn't afford it. I said we can go elsewhere. So a young lady said you don't have to do that. This was on 10/10/2021 around 3:15 pm and we waited 30 more minutes for the room that was supposed to be ready of course she assumed the card would decline. Never ever going back!

    It was clean , beautiful outside breakfast was awesome

    Stayed in October 2021

  • Reviewed: October 12, 2021

    8.0
    I was there for a few day's rest, This motel was comfortable.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights

    I noticed the back gate by the pool was always open and the back door to the pool area was sometimes propped open. There were also people loitering in the parking lot making me feel unsafe when I was in the pool area.

    The egg omelets were wonderful but sorry they didn't serve them on Saturday and Sunday. Everything else was good too. Also the housekeeping was very attentive and helpful. The front desk was awesome.

    Stayed in October 2021

  • Reviewed: August 15, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing major, just an older property that is showing it’s age.

    Staff was nice and the facility smelled clean, bed was comfortable and the ac worked great!

    Stayed in August 2021

  • Reviewed: July 27, 2021

    7.0
    Clean. Good location
    • Leisure trip
    • Family with young children
    • Two Queen Beds with Hearing Accessibility - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Rude staff when we checked.

    The location was easily accessible from highway. Clean hotel. Breakfast was good.

    Stayed in July 2021

  • Reviewed: July 18, 2021

    9.0
    Short stay with great comfort!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Disappointed in the breakfast. Got down there at 7:30 and they didn’t have anything that was said would be available. No eggs, pancake maker wasn’t working.

    Location was great, beds and pillows were amazing. Overall stay was perfect!

    Stayed in July 2021

  • Reviewed: July 13, 2021

    9.0
    Would definitely stay here again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Could have had more selections for breakfast. But thats if Im looking for something to not like. Overall the experience was great.

    Check in was easy and the room was perfect. We were traveling with our dogs and the room was great. There was no evidence that this was a pet friendly room. The hotel was great and will definitely stay here again if we are in the area,

    Stayed in July 2021

  • Reviewed: July 10, 2021

    8.0
    Great for the price!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Minor complaint of dog hair on the lounge chair and small cleaning improvements could be made to make the property impeccable.

    This hotel is misdemeanor and in a great location! It is clean, neat, and the maintenance is fairly well. The staff is extremely helpful.

    Stayed in July 2021

  • Reviewed: July 7, 2021

    9.0
    I had a great stay at the hotel.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Can’t think of anything now.

    Breakfast was adequate, plenty of coffee and juice.

    Stayed in July 2021

  • Reviewed: July 6, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not like the fact that the failed to mention the pool was closed on the website, if I had known I would have chosen a different place too stay.

    The beds were nice.

    Stayed in July 2021

  • Reviewed: June 30, 2021

    8.0
    Clean, but very overpriced.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was closed “indefinitely,” but this was not advertised when booking. We only had 2 towels in a double queen room with 3 adults. There was serious noise that could be heard between rooms especially in the restroom. It was not a bad hotel, but seriously overpriced for the lack of amenities available. I paid $151.00. They should have lowered the price. I will not stay there again. We have stayed at the Hilton Garden Inn and the Candlewood Suites and we choose one of them next time or Hampton Inn. We travel regularly through Texarkana. The hotel desk staff was very friendly.

    The location was next to some good restaurants and the interstate. The room was clean and comfortable.

    Stayed in June 2021

  • Reviewed: June 28, 2021

    7.0
    It was fine for a quick stay while traveling.
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Breakfast could have been better. There wasn't anything to drink and the fruit was not ripe (green bananas).

    There really wasn't much to choose from, we had to get breakfast after we left the hotel.

    Stayed in June 2021

  • Reviewed: June 20, 2021

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The elevator door was slow at opening

    The property was good and the location was excellent

    Stayed in June 2021

  • Reviewed: May 9, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    First room smelled like cigarettes

    Great room and bed but first room smelled like cigarettes. They promptly took care of us and gave us a better room.

    Stayed in May 2021

  • Reviewed: May 4, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Price was way too high for this location and hotel

    Stayed in April 2024

  • Reviewed: April 22, 2024

    10
    100% would stay there again!
    • Leisure trip
    • Family with young children
    • Twin Room - Mobility Access with Bath Tub
    • Stayed 1 night
    • Submitted from a mobile device

    There was nothing not to like

    Everything! Staff was friendly and the hotel was clean and well maintained.

    Stayed in April 2024

  • Reviewed: March 9, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two Queen Beds with Hearing Accessibility - Non-Smoking
    • Stayed 1 night

    The staff was so friendly and helpful. The room was clean, and I had a great impression of how they cater to their guests. The location was nestled where it is accessible to all.

    Stayed in February 2024

Showing 1 - 25

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