330 Ocean Street, Santa Cruz, CA 95060, United States of America
#33 of 57 hotels in Santa Cruz
Guests' ChoiceBased on 221 hotel reviews
7.6Cleanliness
8.1
Comfort
8.1
Location
8.2
Facilities
7.6
Staff
8.6
Value for money
7.8
Free Wifi
9.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 20, 2024
Christina
United States of AmericaMy only concern with this property was around safety. The room doors have a deadbolt lock that has a keyhole on the outside of the room. I felt I needed a little extra security as my room was right next to an external stairway. The second concern involved the parked placard that is required to parking in the lot. The placard had my room number listed. It also states the placard must be on the rear view mirror with the room number facing up. I did not do this and was hesitant about leaving the card visible with even the property name on the placard.
Sofia and her husband are amazing. I lost my debit card earlier in the day and didn't realize it until I checked in that evening. Sofia was understanding in a moment of panic for me. She worked with me to make sure the room deposit was taken care of. They were both attentive and checked in to make sure everything with the room was good. The bed was so comfortable, and I slept very well, something that doesn't happen often while I am traveling.
Stayed in May 2024
Reviewed: May 16, 2024
Mujica
United States of AmericaPool area was not inviting.
Very practical place to stay.
Stayed in May 2024
Reviewed: May 14, 2024
Tjerk
NetherlandsThere was a mexican party in the neighborhood and because of the open hotel with its open walls it sounded like it was in my hotel room. But this stopped at 22:30
Location was perfect, close to all the things I wanted to see in Santa Cruz. Perfect bathroom and bed. People workinf there were super friendly especially Islam (Front Desk) Overall an 9/10 experience
Stayed in May 2024
Reviewed: May 13, 2024
Daisy
United States of AmericaNice location
Stayed in May 2024
Reviewed: April 26, 2024
Asmundson
CanadaClean room and comfortable bed.
Stayed in April 2024
Reviewed: April 19, 2024
Naima
NetherlandsFridge was on the small side and the faucet was a bit loose.
A very nice employee who checked us in. Room was clean and tidy, seemed like it was recently renovated. Location is oke, it’s a 30 min walk to the wharf.
Stayed in April 2024
Reviewed: April 18, 2024
Maelle
FranceNothing
Very good stay ! The room was very clean and confortable. I slept so well ! Quick walk to the beach and to downtown also. Everything can be done by walk or bus ! Staff was so nice, thank you again Iftee for your time and help 🙏
Stayed in April 2024
Reviewed: April 4, 2024
Ron
United States of AmericaPools out of service, room missing shampoo and conditioner
Location
Stayed in March 2024
Reviewed: April 2, 2024
Robert
United States of AmericaThe walls were paper thin. We were treated to an all night discussion of our neighbor's comparative infidelities. And I could tell they weren't even yelling. Also the bathrooms were so small you had to get in the shower to open the door from the inside.
The staff was excellent and the price was good.
Stayed in April 2024
Reviewed: April 1, 2024
Ken
United States of AmericaParking was excellent, right behind the hotel. There are several restaurants nearby. My destination was the Rio Theater, which is less than a mile away. Friendly town.
Stayed in March 2024
Reviewed: March 28, 2024
Lodewijk
BelgiumSmall douche, swimming pool announced but not open.
Location not too far from sea boulevard a reasonable price
Stayed in March 2024
Reviewed: February 26, 2024
Laurel
United States of AmericaGood layout
Good location good property
Stayed in February 2024
Reviewed: February 23, 2024
Sonnika
United KingdomThere was a light you couldn’t turn off on the mirror in the room which cast a bright green glow throughout the night - I still managed to get a good night sleep but if I wasn’t jet lagged I may have struggled. The blinds also let in a lot of light so bring an eye mask if you’re light sensitive. Pool was out of order, I believe the jacuzzi was working but when we went down the gate was padlocked but just decided to go to dinner earlier - so wasn’t too put out by this.
Great location, very reasonable price. Extremely soft bed.!
Stayed in February 2024
Reviewed: February 19, 2024
Sarah
United KingdomFriendly reception staff.
Stayed in February 2024
Reviewed: January 23, 2024
John
United States of AmericaThe window had blinds but were not 100% effective because they were damaged but that was the only thing I noticed and it didn’t affect my stay quality
Very modern with usb ports easily accessible
Stayed in December 2023
Reviewed: January 15, 2024
Joanna
United States of AmericaKinda noisy room109
Clean
Stayed in January 2024
Reviewed: January 8, 2024
Tedra
United States of AmericaThe heater in the room was difficult to adjust—the button to lower temp felt somewhat worn out and took a lot of pressing to lower the temp. Heater was somewhat noisy.
Very cute old motel, recently renovated in good taste. Desk staff were very kind and accommodating. Room was clean and comfortable. Bed was comfortable with good pillows
Stayed in January 2024
Reviewed: January 7, 2024
David
United States of AmericaBathroom layout made you stand in the shower to shut the door.
Great pool and location.
Stayed in December 2023
Reviewed: December 18, 2023
Stephen
United States of AmericaAlthough advertised on the hotel sign and booking.com listing, the spa was out of order and the pool heater was not working (so pool was quite chilly, although tolerable for a couple of quick laps) Manager said these would be fixed the day after our stay. Loud footsteps in the room upstairs.
Great location. Comfortable bed, very clean room, effective heater that was not noisy! Pool/courtyard-facing room so we heard very little traffic noise. Nice staff.
Stayed in December 2023
Reviewed: October 2, 2023
Kim
United States of Americathey can have a bathroom's for guests in the lobby ish area, it was challenging to find a bathroom in town
the room coffee was surprisingly good. for the quick turnaround stay I did it was perfect, clean and comfy.
Stayed in October 2023
Reviewed: June 18, 2023
Pamela
United Kingdomno full length mirror but not a deal breaker
friendly owner, made us feel welcome. location convenient for walking to boardwalk and restaurants extra’s in the room great light mirror, fridge extra towels comfortable bed and best pillows! access to indoor pool free parking
Stayed in June 2023
Reviewed: May 21, 2023
Patricia
United States of AmericaThe window blinds were both broken and not enough to keep the lights from the street and the sunlight out.
The room was clean and the bed/pillows were comfortable.
Stayed in May 2023
Reviewed: May 15, 2023
Kialoni
United States of Americabathroom was too small , it was hard to going inside and closing the door; TV didn’t work. It didn’t have telephone for talk with desk.
Good location, clean room and great customer service; they were kind and responsible ;for example we forgot to buy water and it was 2 am so the guy gave us water bottles. Most of hotels always say no we don’t have
Stayed in May 2023
Reviewed: May 10, 2023
Danielle
CanadaIt was modern and clean. The owner was very personal and helpful.
Stayed in May 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content