6813 Phoenix Avenue, Fort Smith, AR 72903, United States of America
#7 of 21 hotels in Fort Smith
Guests' ChoiceBased on 946 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.9
Facilities
8.3
Staff
9.0
Value for money
8.6
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 2, 2024
Daniel
United States of AmericaThe carpet in the 2nd floor hallway was loose and buckled, causing a trip hazard. The ceiling panel in the elevator was loose and fell on the floor.
The rooms were very comfortable.
Stayed in April 2024
Reviewed: April 30, 2024
Harry
United States of AmericaPlace is showing its age but was clean and staff was excellent
Breakfast was excellent
Stayed in April 2024
Reviewed: April 27, 2024
Ron
United States of AmericaThere was leftover lotion or something stuck on the bathroom countertop and the tops of some of the furniture.
The room was a nice size and the bed was very comfortable. The bathroom was updated with granite counters and it had a breakfast.
Stayed in April 2024
Reviewed: April 25, 2024
Brianna
United States of AmericaAC wasn't the best so room was too warm. Breakfast wasn't great. Not a large selection and biscuits were hard.
Quiet location. Room and bathroom were way bigger than expected so that was nice.
Stayed in April 2024
Reviewed: April 15, 2024
Joachim
United States of AmericaCouldn't see out the windows, they seemed to be painted.
Breakfast and location were very good.
Stayed in April 2024
Reviewed: April 12, 2024
Kitty
United States of AmericaNoting really
It’s very nice and clean and the staff was very friendly.
Stayed in March 2024
Reviewed: April 2, 2024
Sherry
United States of AmericaWe booked a king room, but they don’t have king rooms. They gave us two queen beds.
Breakfast was good!
Stayed in March 2024
Reviewed: March 29, 2024
Merle
United States of AmericaThey charged me also after paying through Booking.com. Though they did correct and remove the charge after I informed them
Location and cheap parking
Stayed in March 2024
Reviewed: March 27, 2024
June
United States of AmericaUpdating could be done
The staff was so attentive and friendly
Stayed in March 2024
Reviewed: March 27, 2024
Cindy
United States of AmericaPoor lighting in bathroom; nasty, dried substance on back of bathroom door; stain resembling blood on carpet near side of bed; needs deep cleaned.
Bed and pillows were great.
Stayed in March 2024
Reviewed: March 19, 2024
Ashley
United States of AmericaWe didn't get any hand soap for our bathroom. The staff said they were out. The smoke detector was missing.
The breakfast and location were good. Our room was on the top floor and it was quiet all night.
Stayed in March 2024
Reviewed: March 13, 2024
Jacob
United States of AmericaTHE NOISE LEVEL OF THE DOORS, OTHER PATRONS, STREET NOISE AND THE BEDS WERE NOT COMFORTABLE AT ALL. MY WORKERS SAID THEY DIDN'T HAVE ANY ISSUES WITH THIS LOCATION AND I WILL CONTINUE TO PUT THEM HERE FOR THE PRICE BUT I PERSONALLY WILL NOT BE STAYING HERE
PRICE AND LOCATION
Stayed in February 2024
Reviewed: March 3, 2024
Sabrina
United States of AmericaStaff at front desk was matter of fact.. usually when I stay there it’s more of a friendly conversation especially during assessing rules on the property. This is third time the bed or room size or disability room had been changed after it was booked online as such. I was told it was the booking site and I was ok with it since I was the sole occupant. The only properly functioning electrical outlet was In the bathroom. The one on the lamp intermittently worked. Could use update for More outlets in room or USB ports. Loud neighbors during late hours and housekeepers coming to knock on door three times prior to checkout. Checkout is at 1100. Not 0830. 0900 or 1030. The purpose of me staying at hotel was to sleep in and get more rest instead of staying with family
Nice clean room for the most part
Stayed in March 2024
Reviewed: February 26, 2024
Paula
United States of AmericaMore outlets, too many in bathroom
Breakfast was good & location great for what I needed
Stayed in February 2024
Reviewed: February 26, 2024
Lisa
United States of AmericaThe value/afdordability
Stayed in February 2024
Reviewed: February 21, 2024
Nicole
United States of AmericaI didn’t like the poor quality of the WiFi and the television. Couldn’t watch the television due to poor quality. Unable to switch rooms and they didn’t have another one available with a spa bath
I loved the location, the value and the cleanliness of the property
Stayed in February 2024
Reviewed: February 19, 2024
Miranda
United States of AmericaThe lady that checked us in was rude. She didn't try to ask any questions or even tell us where our room was. She just walked away after getting my signature. She obviously shouldn't be working in customer service, especially at a hotel that isn't cheap to stay at.
Our room was fabulous and the location was perfect
Stayed in February 2024
Reviewed: February 19, 2024
Tracie
United States of AmericaI like the location and the value .
Stayed in February 2024
Reviewed: February 18, 2024
Robert
CanadaBeds were comfortable. Cold air was coming in around heater when it was turned off so I covered it with pillows. Staff was good. Her breakfast was good.
Stayed in February 2024
Reviewed: February 5, 2024
Juping
United States of AmericaThe room was not very clean. There was water stain on the roof. The bathroom floor felt sticky.
The breakfast was good. The TV was good.
Stayed in February 2024
Reviewed: January 31, 2024
Peter
IrelandLaundry machine out of service, but that’s no deal breaker.
It was quiet, comfortable, clean and convenient. The rate was good as was the breakfast.
Stayed in January 2024
Reviewed: January 30, 2024
Alan
United States of AmericaOutside Sign(cheap looking)
Well managed
Stayed in January 2024
Reviewed: January 28, 2024
Tammy
United States of AmericaGood breakfast but the pancake machine was too slow
Stayed in January 2024
Reviewed: January 22, 2024
John
United States of AmericaThe indoor pool and hot tub was not accessible or closed .
Ok I liked the variety
Stayed in January 2024
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