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  5. Reviews of The Ballantyne, a Luxury Collection Hotel, Charlotte

Reviews of The Ballantyne, a Luxury Collection Hotel, Charlotte This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

10000 Ballantyne Commons Parkway, Ballantyne, Charlotte, NC 28277, United States of America

#13 of 184 hotels in Charlotte

Guests' Choice

Review Score

Based on 338 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.4

  • Location

    9.0

  • Facilities

    9.1

  • Staff

    9.3

  • Value for money

    8.4

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice property. Very comfortable. Based on my own previous experiences 8 out 10.

    Stayed in April 2024

  • Reviewed: April 27, 2024

    10
    Relax, reset, and breathe.
    • Family with young children
    • Grand Deluxe Queen Room with Two Queen Beds and Park View
    • Stayed 2 nights
    • Submitted from a mobile device

    This hotel is very clean with all of the amenities to make for a comfortable stay. The staff goes above and beyond to ensure that you have an exceptional experience. Housekeeping is always cheerful, and anxious to provide for our needs. Though the times were booked full for Easter weekend, the tea party is the most adorable setup. Personally I am anxious to return with my preschooler just for that. The grounds are nice, and the balconies offer the perfect place to take it all in or just enjoy a quiet read. After a bit of a mixup, I was able to see the professionalism in management that justifies its stars. It’s not about the stay, its about the experience. In short the Ballantyne is not just a hotel, it is a place to retreat, relax, and receive a much needed pampering, whatever your reason may be. I 100% Recommend, and I cannot wait to return.

    Stayed in March 2024

  • Reviewed: April 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    I didnt like that you had to pay for the little snacks in the room, I feel like for the price SOMETHING, anything, even a bottled water, should come with tje room 😂.

    The luxurious outdoor part and hallways and balconies that anybody could use. Very fancy and beautiful

    Stayed in March 2024

  • Reviewed: April 21, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 1 night

    Highly recommend if you are staying in the area. Location was perfect. Evan at the front desk was very welcoming and we appreciated his great service.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    10
    This was the staycation I needed going into 30!
    • Leisure trip
    • Solo traveler
    • Grand Deluxe King Room with Park View
    • Stayed 1 night
    • Submitted from a mobile device

    I would have loved the option for an earlier check in? Other than that, no complaints!

    I loved the warm welcome I received. I celebrated my 30th birthday this weekend, and received chocolate covered strawberries and a handwritten (my favorite) birthday note! I loved the jacuzzi like bathtub. I had an amazing view. All interactions with staff were pleasant. 10/10

    Stayed in April 2024

  • Reviewed: April 7, 2024

    10
    It was definitely an excellent stay! Service was great and the staff was above and beyond fantastic! I would definitely
    • Leisure trip
    • Family with young children
    • Grand Deluxe King Room with Park View
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was Excellent!

    Stayed in April 2024

  • Reviewed: April 2, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 1 night

    Everything

    Stayed in March 2024

  • Reviewed: March 12, 2024

    10
    I had the best birthday getaway
    • Leisure trip
    • Couple
    • Grand Deluxe King Room with Park View and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Don’t have any complaints

    It was in a good location for dining and shopping. Very clean rooms and property. The staff was awesome

    Stayed in March 2024

  • Reviewed: March 11, 2024

    10
    Anniversary trip
    • Leisure trip
    • Couple
    • deluxe, Guest room, 1 King, Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    No fridge in room, only one for extra price.

    Facilities were beautiful. Spa was great, location was good as well.

    Stayed in March 2024

  • Reviewed: February 26, 2024

    9.0
    My annual “Me time” overnight stay and spa would not be complete without a stay at this beautiful hotel
    • Leisure trip
    • Solo traveler
    • Grand Deluxe King Room with Park View
    • Stayed 1 night
    • Submitted from a mobile device

    No early check in and no discounts if you book a the spa and a room

    The atmosphere

    Stayed in February 2024

  • Reviewed: January 19, 2024

    9.0
    We had an amazing and relaxing trip!
    • Leisure trip
    • Couple
    • Grand Deluxe King Room with Park View
    • Stayed 2 nights
    • Submitted from a mobile device

    Would’ve loved to have a fridge and microwave in the room. When we asked about a microwave, we were told it would be $15 for them to bring us one to our room. We thought that was ridiculous, so didn’t do it. They said the pool was heated but it didn’t feel like it. Didn’t bother me but my wife didn’t get in.

    Beautiful property and loved the location. Close to lots of great restaurants. The spa was incredible and we loved the whirlpool.

    Stayed in January 2024

  • Reviewed: January 18, 2024

    10
    One of the best hotels of my life.
    • Leisure trip
    • Group
    • Grand Deluxe King Room with Park View
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is incredible

    Stayed in January 2024

  • Reviewed: December 27, 2023

    8.0
    I had a comfortable stay, I enjoyed the pool, hot tub, and sauna. I just didn’t like the unfriendly staff.
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff. Front desk was not very friendly and unwelcoming. House keeping knocked on our door at 11am when we were getting ready, she was asking what time are we checking out when the checkout time is at 12pm.

    Properly was clean and comfortable

    Stayed in December 2023

  • Reviewed: December 26, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • Grand Deluxe King Room with Park View and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Having to pay extra for a refrigerator when there is one in the room. The cost of the room itself was not cheap and to charge for everything extra was ridiculous.

    From the time we pulled up to get checked in and then departure day the staff was extremely helpful and friendly. The facility was very clean and the location was excellent.

    Stayed in November 2023

  • Reviewed: December 10, 2023

    10
    Loved the place and would definitely come back
    • Leisure trip
    • Couple
    • Grand Deluxe King Room with Park View
    • Stayed 2 nights
    • Submitted from a mobile device

    I wish the pool was heated but the spa was great :). Also I couldn’t get the alarm clock to stop going off at 6am each day but I never tried hard enough to figure it out so maybe it’s simple.

    Beautiful, easy to get to your room, great parking, smelled nice going inside, loved the Christmas tree and the flowers when you first enter, check-in was simple and the staff was wonderful. The bathroom was really nice and I loved the big tub.

    Stayed in December 2023

  • Reviewed: December 5, 2023

    10
    I felt like a princess in a hallmark movie for my birthday!
    • Leisure trip
    • Solo traveler
    • deluxe, Guest room, 1 King, Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Price was high

    Beautiful, clean, friendly staff

    Stayed in December 2023

  • Reviewed: December 5, 2023

    10
    Very relaxing and peaceful
    • Business trip
    • Couple
    • deluxe, Guest room, 1 King, Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    No fridge/ microwave in the room

    The bed

    Stayed in December 2023

  • Reviewed: November 14, 2023

    8.0
    Overall it was a nice hotel and we would stay again.
    • Leisure trip
    • Couple
    • Grand Deluxe Queen Room with Two Queen Beds and Park View
    • Stayed 1 night
    • Submitted from a mobile device

    We did have a little guest (roach, the palmetto bug size) in our room that a staff person had to come and remove for us. It was a bit surprising how nonchalant everyone seemed about it. Saw another one in the hallway the next morning. Never heard from management with any kind of apologies which was odd.

    Overall everything was very nice. My friend and I enjoyed our time. We had dinner in the hotel restaurant. Sampled whiskey and other cocktails. All of the staff were over the top amazing!

    Stayed in November 2023

  • Reviewed: September 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe, Guest room, 1 King
    • Stayed 2 nights
    • Submitted from a mobile device

    The indoor pool and hot tub were closed

    Everything

    Stayed in August 2023

  • Reviewed: September 17, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • Grand Deluxe King Room with Park View and Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool and bar

    Stayed in August 2023

  • Reviewed: September 8, 2023

    10
    Good getaway
    • Leisure trip
    • Couple
    • deluxe, Guest room, 1 King, Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    We always love the Ballantyne. It is a sweet little getaway from where we live. The hotel itself is beautiful, the attached restaurant is reliably good, and the pool with full service and bar is not to be missed!

    Stayed in August 2023

  • Reviewed: August 17, 2023

    10
    Elegant
    • Leisure trip
    • Couple
    • deluxe, Guest room, 1 King, Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    It's a little overpriced to me.

    The setup of the room and bar.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Grand Deluxe King Room with Park View
    • Stayed 2 nights
    • Submitted from a mobile device

    Pricey

    Everything was so lovely staff was nice an helpful just pricey but I love the place

    Stayed in July 2023

  • Reviewed: July 17, 2023

    10
    Exceptional
    • Family with young children
    • deluxe, Guest room, 1 King, Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    Everything

    Stayed in July 2023

Showing 1 - 25

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