The halls are very dark. They had no refrigerator and I had to ask for one to be put in the room.

It was very easy to walk to Broadway and to many of the famous sites in Nashville

Stayed in April 2024

I didn't realize there was breakfast. No one told us, and I didn't remember seeing it offered. Also, you would think for $430 a night, the toilet paper would be a little better quality.

Stayed in March 2024

No window No room service Paid for bed and breakfast and this wasn’t included

Good location

Stayed in February 2024

THERE WAS NO PARKING .. NEED 10 MORE OF THE U LUGGAGE CARTS .... I WOULD DO A MAJOR DISCOUNT ON THE PARKING...

JOHN AT THE FRONT DESK WAS AMAZING :) BREAKFAST FOOD WAS VERY GOOD..

Stayed in January 2024

No internet service...but, NO PROBLEM! I was on vacation!

The staff! Very accommodating and polite!

Stayed in November 2023

Brighter hall lighting

Proximity to Broadway

Stayed in November 2023

Hotel is a little dark and there wasnt much natural light in the room.

Location is excellent.

Stayed in October 2023

Parking is awful! Garage across street is closed, next closest garage is a block away. Traffic is bad on street where Valet is located and cannot always park to even utilize Valet services.

Location is convenient for walking to Stadium and Municipal Auditorium

Stayed in October 2023

Hilton had recently taken over the property and my reservation was lost. They were able to give me a room. I had an issue with the bill at check out. My original booking included breakfast. The new management only gave a $15 credit for breakfast . You couldn’t get breakfast for $15. Had to negotiate at check out.

The hotel location was wonderful. Walking distance from so many places. The room was clean and modern. The hotel bar and restaurant were very nice. The servers were very attentive

Stayed in September 2023

Why have ice buckets when there are no ice machines? Also- the fridge in the room isn’t equipped to hold food. It only holds ~4 20 oz soda bottles, and it doesn’t even chill them much. It’s totally useless if you’re staying a few days and you want to keep food or leftovers. The downstairs restaurant is good, but really pricy. Lastly, they have valet parking, which is great. But it took over 30 minutes to retrieve my car in the morning when I was leaving.

Great location. Helpful staff.

Stayed in September 2023

Valet parking car pickup when getting car to leave was delayed about two hours. Only two employees on a busy Saturday.

Location

Stayed in September 2023

Due to construction accessibility was limited to the hotel by vehicle. They do offer valet parking, but if you wanted to find cheaper parking, it was within walking distance. You just had to carry all your belongings with you.

The staff was great, very friendly, and informative. Rooms were clean, and the bed was comfortable. The location was perfect. We walked everywhere we needed or wanted to go.

Stayed in August 2023

The road work around the building was terrible. There was a homeless man cussing and screaming outside the building. He tore up the hotel flowers and broke bottles. That was unsettling. I was also overcharged on my card due to the merge of Hilton

The hotel was nice, room clean. Loved the shower. DeCarlo in accounting was wonderful. It took a week to get to the correct department, and he called me on a Sunday to help fix my overcharged card!! He was so helpful!!!

Stayed in July 2023

The only negative was retrieving our car from valet parking. Said it would take 10-15 min and it took over 30.

Facility was clean and check in was easy.

Stayed in July 2023

We came the week before.they transitioned..No artwork and there was construction. Bummer not seeing the art exhibits, but not the end of the world.

Very convenient to Nisson Stadium, downtown and restaurants. Staff was kind and helpful. Facilities were nice, but unfortunately wish we would.have I own the were transitioning from a 21c to new management/owners. The downstairs bar was very cozy. Stopped in for a cocktail before the concert..Quite nice.

Stayed in July 2023

Construction

Nice rooms

Stayed in May 2023

This hotel is an older facility. Beds were very comfortable, and the room size was nice. The hotel itself is very dark. Lightning is terrible. Needs updating and painted at least.

Location was perfect for walking around the downtown area.

Stayed in June 2023

the room was a little bit smaller then expected

very close to all main attractions in downtown

Stayed in May 2023

Where was everyone else? The place seemed abandoned.

The food was good. The museum is always amazing.

Stayed in June 2023

art exhibition, nice style, comfortable bed, nice bathroom

Stayed in June 2023

The front desk attendant was cold upon initial greeting.

The building is beautiful and the room was very comfortable. The hotel maitre'd was amazing and very pleasant!!

Stayed in June 2023

The hotel did not communicate that you could not enter the front of the hotel because of road construction. Our Uber driver drove in circles until we phoned and they gave us an alternate address. Even then there was no identifying signage. Use Black Rabbit restaurant as an address. The happy hour is a joke. Wine for $12 a glass, maybe a dollar off. Why bother?

wonderful property close to the action but far from the noise and chaos of honky tonk row. Room was large and comfy with a modern design.

Stayed in June 2023

Due to construction it was a bit hard to check in and took longer than expected to get checked in with our car.

Loved the staff and their willingness to help us out.

Stayed in May 2023

really poor lighting especially in the bathroom.Unable to put makeup on Had to put a mirror on the window.

I like the contemporary vibe and the location was really great for our event .

Stayed in May 2023