Excellent hotel

Stayed in March 2024

Under the bed was completely nasty! You could see the line where they stop vacuuming! It’s not what you want to see when you spend 300$ a night and it was very expensive for such a small room! Same size rooms at the Hampton and holiday inn for less

Nice old looking building! Big nice bathroom! Some staff was nice and friendly some were stuck up and acted like they didn’t care about their chosen career.

Stayed in April 2024

valet slow.

Stayed in April 2024

Bed could have been softer but it was alright

Unique design, helpful staff, great bar and big room.

Stayed in April 2024

Staff was a little disappointing. Not very helpful. Some were a little rude. But didn't stop us from having a great time.

Location was great. The facility is fantastic. We loved the entertainment area. Very nice for kids.

Stayed in March 2024

Car parking is virtually valet only. Your only other choice is street parking, and it’s not in a park-on-the-street kind of neighborhood. The room was not particularly large. The bathroom was not memorable.

It is an historic property: the RJ Reynolds Tobacco headquarters to hotel. The conversion has been gracefully done: Respectful of this exquisite building. City views are very nice. Decor is very nice.

Stayed in January 2024

Amazing architecture, stunning room design, gracious and really upscale service from professional front desk and valet attendants! And the amenities!!! Upon prior request our room had all of the additional features we requested. Our ongoing satisfaction was monitored by text message, which was super pleasant and convenient. The game room was awesome! If I had to be critical, I guess I would say some of our housekeeping requests were incomplete and needed to be re-requested twice. The 2 lane bowling had one lane with technical issues. Besides that, very minor, we had an absolute blast!!

Justin from Catherine’s bar was just incredible. He came to check on us, made sure we received excellent service, and personally took AMAZING care of us. When we returned for dinner he visited us and asked about our drinks and food; and when we prepared to leave he expressed HIS appreciation for having us there. He made us feel so welcomed and really special. We all fell in love with him and even if I were just passing through W-S I would think to stop at Catherine’s to have a drink and a meal for the excellent food yes! But especially to see him!!!

Stayed in January 2024

The rec space was closed for a private party. This should be communicated in advance.

It still feels like the Reynolds building. Loved the rec space downstairs.

Stayed in January 2024

Another great stay at the Cardinal

Stayed in October 2023

The carpet in the room was filthy. It’s apparent it’s never been cleaned. The shower was not clean. It had visible marks that could have easily been removed with even one wipe down. The shower door gap makes it so that the bathroom floor is completely soaked after a shower

The amenities were great

Stayed in November 2023

Loved everything!

The staff was incredibly impressive. They went above and beyond.

Stayed in November 2023

Room service fees

Location, architecture style

Stayed in November 2023

Furniture was tired looking, scuffed and a bit beat up No hooks or any provision in bathroom to hang towels

Location great, staff helpful

Stayed in September 2023

Look of it

Beautifully presented

Stayed in August 2023

The hotel is beautiful! Love all the design details! The staff was friendly and professional. The hotel was clean and very comfortable!

Stayed in August 2023

The food at the restaurant was really good

Stayed in July 2023

Nothing

Absolutely love this hotel! It is our second stay and so happy we stayed here again with our soccer team. It was a great place for our boys to have to hangout during down time. They loved being in the rec room and playing chess. Housekeeping and the front desk was great. The gym is well equipped and the restaurant was great the 3 times we went!

Stayed in June 2023

Check your bill at checkout and then check again later. Our bill had a valet charge at checkout even though we didn't even have a car with us and didn't use the valet. And then a couple days later some mini bar charges showed up even though we did not touch the in room mini bar.

An awesome building with lots of character and great amenities. The game room was awesome. The rooms a comfy, clean, and very nice. The hotel is perfectly located to enjoy the restaurants and nightlife of downtown Winston Salem.

Stayed in May 2023

great facility ... great service

Stayed in May 2023

the pillows and no fan in the room. the shower door, the water would go out on the floor

the decor. the location

Stayed in May 2023

I didn't like the bus station around the corner.

Staff was great. VERY clean. Easy walk to restaurants, Old Salem, stores.

Stayed in April 2023

lovely staff; they always go above and beyond!

Stayed in March 2023

luxurious room and bathroom. huge!

Stayed in March 2023

Only stayed one night.

They were very attentive with my needs for my dog and even brought a microwave to my room They were great in reminding me of happy hour downstairs.

Stayed in March 2023