Reviews of The Carolina Inn, a Destination by Hyatt Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
211 Pittsboro Street, Chapel Hill, NC 27516, United States of America
#2 of 15 hotels in Chapel Hill
Guests' ChoiceReview Score
Based on 180 hotel reviews
Score breakdown
-
Cleanliness
9.6
-
Comfort
9.5
-
Location
9.7
-
Facilities
9.3
-
Staff
9.4
-
Value for money
8.4
-
Free Wifi
8.4
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog box-
Reviewed: June 18, 2021
Elizabeth
United States of America2 Reviews“We loved our stay and will be back.”NA
Staff was great. Inn had great ambiance.
Stayed in June 2021
-
Reviewed: January 16, 2024
Mary
United States of America168 Reviews3 helpful votes“Sad. Depressing. Heartbreaking. I’ve done parties and events at the Carolina inn. No more. The decor is cheap and tacky.”Corporate Marriott DESTROYED the most iconic inn in NC. The Carolina Inn was charming. Gorgeous carpets that had state motifs, beautiful curtains, elegant tasteful traditional decor. Orchids. Ginger jars. Persian rugs. Antiques. Now it is hideous, mismatched ( the blankets and curtains have teal rather than Carolina blue) IKEA furniture hideous headboards rather than four poster beds and armoires. It’s just devastating and no longer worth the cost. I stayed there because of the decor and ambience. Now it’s a hideous, tacky, mismatched low end Hampton inn. Just incredible someone let this disaster happen. It’s like the bud light debacle with their advertising. The decor was the charm. Now it’s just a mess that costs too much.
Location and historical relationship with the inn
Stayed in January 2024
-
Reviewed: October 23, 2023
Farfán
Bolivia2 Reviews1 helpful vote“Disappointing Stay. Not Best Value.”Receptionists were aloof and not very serviceable. Our room was dirty - our beds were not properly made and we found a dirty box filled with used hotel bathroom amenities along a hair clipper and a marble at the room. The hotel room where we stayed looked nothing like the pictures from its site. They gave us a complementary "upgrade" with a room with two queen beds - I traveled with my girlfriend and only had need of one bed. Finally, for a price per night of more than $400, breakfast was not included.
As a UNC Alumnus, I've always wanted to stay a night at the Carolina Inn. As a business major, I participated in many networking events at the Carolina Inn and always loved its proximity and convenience to the campus. The grounds remained as beautiful as I remembered them, but the hotel guest management and service left much to be desired.
Stayed in October 2023
-
Reviewed: August 21, 2023
Anthony
United States of America2 Reviews“Sapped all of the old charm”Unfortunately, what used to be a classic beautiful hotel with Southern charm, has fallen to a “modern upgrade.” it doesn’t fit the classic feel or vibe of the hotel at all. They pretty much sapped all of the charm out of it, making it, yet another cookie cutter hotel. Thanks Hyatt! 
We have stayed at the Carolina in four years and it was always one of our favorite places. It is still, obviously in a great location for anything to do with UNC.
Stayed in August 2023
-
Reviewed: April 18, 2023
Angie
United States of America4 ReviewsGoodPrice per night too high
location
Stayed in March 2023
-
Reviewed: April 5, 2023
Pindie
United States of America16 Reviews“a wonderful trip down memory lane in a disappointing hotel.”the room we had in the third floor was tiny. literally a shoebox.
the location was amazing but I was shocked by our small the room was. I loved the grounds and staff were courteous but a bit nonchalant.
Stayed in April 2023
-
Reviewed: March 15, 2023
Lisa
United States of America17 Reviews1 helpful vote“facilities and location are great”check out of 11, staff indifferent
location, comfort, facilities
Stayed in March 2023
-
Reviewed: December 31, 2022
George
United States of America6 ReviewsGoodHistorical nature of the hotel.
Stayed in December 2022
-
Reviewed: December 18, 2022
Scottow
United States of America6 Reviews“I really think the fire alarm without any notice or announcement or follow up is terrible - I thought I was going to hav”staff inept and an electrician woke us out of a sound sleep by triggering fire alarm at 5:45 in am
this is an iconic property that s important to our family as my wife and zi, my sister and our oldest daughter all had marriage receptions here
Stayed in December 2022
-
Reviewed: August 15, 2022
Trudie
United Kingdom14 Reviews3 helpful votes“disappointing- potential to be so much more”service was lack lustre. distinct impression that all customer-facing staff had no idea what good service in similar priced hotels comprised of. pity as was location was excellent. not sure if it’s worth the price or whether I’d choose Carolina inn again
Location
Stayed in August 2022
-
Reviewed: June 1, 2022
Vera'sgirl
United States of America39 Reviews7 helpful votesGoodWe just wanted to relax and so got a larger room for reading. We had a sofa but no decent reading lights.
lots of good help available when we arrived and left
Stayed in May 2022
-
Reviewed: August 3, 2021
Tricia
United States of America16 ReviewsDisappointingThe wifi was horrible and the staff was less then helpful.
The location was good and the room was comfortable.
Stayed in July 2021
-
Reviewed: July 17, 2021
Tamara
United States of America1 review“We only stayted one night but it is convenient to the university, hospital and lots of restaurants”I don't like the a la carte for everything, parking, coffee, water and the little touches that go with an upscale Inn. the rooms are small and the walls are very thin. The bathroom was very small and tight, albeit beautiful.
The Hotel is a beautiful historic hotel reminiscent of a true southern classic. The Hotel location was perfect for visiting UNC. The staff is very polite and very professional I had no problem getting a simple request answered
Stayed in July 2021
-
Reviewed: July 6, 2021
Victor
United States of America1 review“Beautiful property, Nadeem, at the front was exceptional; however, the rest of the staff was rude, d”Always have a spoon with your set-up as I had to ask 3 x and my food got cold and I my tea got cold waiting to add my honey. The portions were small; the omelette was very bland and no presentation for a hotel if this caliber. You should learn from the Duke Mansion.
The tea and the grits.
Stayed in June 2021
-
Reviewed: July 1, 2021
Keith
United States of America3 Reviews“I paid $600 for the one night stay while others I checked in with were paying $250. Ridiculous!”Breakfast was 3 on a 10 scale.
Stayed in June 2021
-
Reviewed: October 9, 2022
Anonymous
United States of America1 review“delightful with good breakfast”nothing
historic
Stayed in September 2022
-
Reviewed: March 20, 2022
Anonymous
United States of America2 ReviewsExceptionalbeautiful and close to the university
Stayed in March 2022
-
Reviewed: May 15, 2024
Leo
United States of America1 reviewExceptionalThere are no comments available for this review
Stayed in May 2024
-
Reviewed: March 14, 2024
Elizabeth
United States of America15 Reviews“Thank you for all your help and hospitality.”There are no comments available for this review
Stayed in March 2024
-
Reviewed: February 20, 2024
Alex
United States of America1 reviewExceptionalThere are no comments available for this review
Stayed in February 2024
-
Reviewed: February 6, 2024
Bruce
United States of America10 ReviewsExceptionalThere are no comments available for this review
Stayed in January 2024
-
Reviewed: December 31, 2023
Alison
Bermuda1 reviewExceptionalThere are no comments available for this review
Stayed in December 2023
-
Reviewed: December 27, 2023
Kimberly
United States of America1 reviewExceptionalThere are no comments available for this review
Stayed in December 2023
-
Reviewed: December 1, 2023
George
United States of America6 ReviewsVery GoodThere are no comments available for this review
Stayed in November 2023
-
Reviewed: November 27, 2023
Claudia
United States of America1 reviewExceptionalThere are no comments available for this review
Stayed in November 2023
Guests also reviewed these properties:
-
Hotel del MarSant Feliu de Guíxols, Spain
-
Riad ArihaMarrakesh, Morocco
-
Hotel Brio InnCiudad Victoria, Mexico
-
Fresh ApartmentsKrakow, Poland
-
Luna ParadisePalm Springs, USA
-
Ipanema Vinicius de Moraes IIRio de Janeiro, Brazil
-
Hotel CHODOV ASCPrague, Czech Republic
-
Jivana ResortMandrem, India
