There was a “rust” stain at the bottom of our toilet… it would not go away. People do not want to see that every time they use restroom. Change the toilet. It’s was a great room with balcony, other than that.

The location was fantastic, walking distance to many places.

Stayed in May 2024

The staff was very helpful with needs for amending our stay.

Stayed in May 2024

The hotel, in general, is nice but shows its age and some wear despite a recent-ish styling upgrade. The hotel's placement makes the freeway noise a big factor, and it's always loudly present if you open a window to enjoy the sea breeze or views. To top it off, the ancient AC in our room was so loud that it made it difficult to have a normal conversation and went on and off all night waking us up several times. Their pool and surrounding area were also nice but very crowded, so the pool, jacuzzi, and fire pits are at a premium. There is no pool attendent, so used towels are abundant and everywhere.

The hotel sits directly above the flower fields, so our views were amazing. The room was large, clean, and comfortable. Safe parking. Nice staff!

Stayed in March 2024

The accommodations were OK, the bed was horrible. Thin mattress made for uncomfortable evening to sleeep. Plus, queen feather pillows really don't work for a good night's sleep. Why not have a separate light switch for the shower/tub and the bright big mirror? When you wake up early in the morning, the frosted glass on the bathroom door does shine very bright... waking up the other person in the room. Too bright if you ask me. When you close the curtains, and the room is pitch black and you need the bathroom, you will stumble because there is no nightlight to get you to the bathroom. I had to use my cell phone as a flashlight. Very dangerous, especially for kids. One could fall down. I found myself taking tiny steps back to the bed, hoping I was not going to hit a door, a chair, table. A very small gift shop... more like a kiosk, where no one is assigned it to. You have to pay for it at the front desk. This does not make sense. If you are close to an amusement park, why not have concessions, gifts for your customers to buy as mementos. Starbucks/Bar really does not work. If I want to go to starbucks and stand in line there, I will do that. This combo does not work. No one to tell you that you need to stand in line at the bar, to place your food order. What's that all about? Then wait to see if the servers bring your food to you. I watched servers ask each table that had people sitting at it if these plates were their orders... not organized, not properly staffed. Not much to choose from on the menu. When we checked out, I reviewed my bill... what exactly is with all the fees? I understand the local and city taxes, but assorted fees? Are they really essential, needed? Probably not. Most reviews say it is ridiculous to have that fee there.

Location was close enough to Legoland to walk to it. But the map the hotel gave us is not to scale. You really do have to walk at least 1/4 mile to get to the Legoland hotesl parking lot. The room was adequate. 4 Queen size feather down pillows on the bed for a king bed. Th eblackout windows do work. I did like the hand/body lotion, the shampoo and conditioner, nice natural scent. This hotel is trying to be more eco-friendly by not having plastic containers like mini shampoo, soap, etc. Room came with small refrigerator which is needed for all the water you need as you use the air conditioner, you get real thirsty. There is a pool to swim in, its called a quiet pool. We did not use the pool. The check in was somewhat easy, except for the confusion on my last name. When we checked in, the employee tried to add me to Hilton Honors, but there was some problem with their system. It said my name was already listed. It is very easy to have the same first, last name. I said that is not me, I am a native Californian. I even presented my driver's license. He had the issue of trying to enter my name/address...

Stayed in March 2024

We waiting over an hour for our breakfast to be served. The waitress came once to take our order and never seen her again thereafter. When our food was delivered, they had missed an order. The manager took off the drinks from our bill for the “inconvenience” and extended our check out by 1.5 hours. Overall, besides this incident the stay was pleasant.

The location and grounds were the best part.

Stayed in March 2024

The breakfast seemed disorganized and there was a lack of service. My husband’s sandwich was flavorless and the kids waffles were super soggy; we’re not the type to complain so we didn’t say anything while we were there but it might be worth tightening up.

The location & amenities are awesome, we enjoyed the activities room & the arcade and will look forward to coming back and using the pool & splashpad~very family friendly

Stayed in February 2024

The food was terrible and the staff had no interest whatsoever in being helpful

Nice pool, clean, good rooms and overall facilities

Stayed in February 2024

The restaurant is really lacking-poorly staffed-food not good -too many people trying to use it -

Room was great -bed very good -quiet

Stayed in January 2024

Bed a bit too soft, parking expensive

Fire pits, hot tub was very spacious, kid loved the pool, voucher for restaurant

Stayed in January 2024

Disappointed after checking out and looking at my bill to find I had been charged for parking. Not good attention to detail as I did not have a car. No-one had asked or checked.

Very comfortable room and good customer service. Let down by charging for parking.

Stayed in December 2023

shower booth instead of the bathtub

good location, kind employees, good food

Stayed in December 2023

Getting upcharged for things like parking and "activities," whatever that means. Being forced to turn over private information and data access and join the Hilton cult in order to access free wifi and then the signal was poor after all that. The restaurant was kind of mind-bogglingly disorganized. HVAC was really loud and woke me up several times a night.

The pool was nice. The room was clean and in good condition.

Stayed in October 2023

Location

Stayed in October 2023

I am bit confused with charges to my card, when i booked it showed Breakfast included.. however Hotels definition of breakfast is Bagel Coffee and some cup cake. This is truly misleading and I had to spend extra for breakfast. Coupons provided are not used effectively, I requested them to use the coupons to settle some expense but you have to use it on same day or it goes to waste.

Loved the location as we were visiting Legoland and its walking distance. Fire seating outside by the pool is amazing as well.

Stayed in September 2023

The high price and no pullout bed .

The king bed and fire pits outside.

Stayed in August 2023

Room and location of hotel/resort was small considering the price. Coastal view was not really coastal but that’s okay.

Location is convenient, was not overwhelmingly busy, place is clean but small.

Stayed in August 2023

However, the hotel breakfast is ok but you can also find many good restaurants in this area.

This hotel is located in a very convenient area close to the outlet and Lego Land. They even provided free shuttles to nearby places. The nearby La Jolla beach is the best to visit.

Stayed in August 2023

Short on staff and I was expecting the room to be a bit more luxurious.

We loved the pool, great view

Stayed in July 2023

na

kid-friendly, short walk to LEGOLAND which led you straight to the parking lot. two pools, the pool for the children was not deep and was warm

Stayed in June 2023

definitely need better room service options and the front desk definitely needs some customer service training. I felt I was a big inconvenience when I went to ask any questions

it was very pretty and the kids pool was perfect.

Stayed in June 2023

Seeing people walking pass the patio. Didn't feel like I got much privacy.

Room with patio was nice

Stayed in May 2023

Pool was cold. May 15th 8:30am ordered food downstairs. Guy working was really rude to me. It just seems like he didn't like his job and didn't want to be there. Maybe he was frustrated or not a morning person. I just ordered to go and went upstairs to my room

Stayed in May 2023

Breakfast credit was great but kitchen unable to handle volume. Waited over 30 minutes for a child’s egg breakfast.

Great location and lovely facility. Cost ended up more that estimated on booking site and with a lesser room (standard rather than partial view).

Stayed in April 2023

great location

swimming pools were great. weather not!

Stayed in April 2023