Included breakfast was a bit disappointing, given the pricing and high quality of facility, grounds and staff i.e. everything else. The entire experience (breakfast) would be better if served at The Well (suggestion), the food was little more than what you find at a Hampton Inn --but with better coffee. On a 1-5 scale, the breakfast was a "2" and everything else was a "5".

The Well is a great little place for a cocktail, lovely grounds and historic lodging, loved the fire pits and conversation areas, friendly and knowledgeable staff--recommendations for food and spa were very good or excellent. Perfect location.

Stayed in April 2024

We thought the cushions on the loungers at the pool could have been better but hey that’s just us.

The history, we took the tour and it was so very interesting and very insightful. Breakfast was just lovely.

Stayed in April 2024

Nothing

Great Location, friendly staff and the fire pits in the evening are a nice touch.

Stayed in April 2024

I had booked a king suite requesting grab bars/an accessible shower as I have mobility issues. Booking.Com told me that they had contacted The Collector and that wouldn’t be a problem, then processed my payment for a king suite. An accessible king was not available and we were put in a standard queen room without any adjustment to the bill as the hotel said this has to be requested through Booking.com. Trying to figure out how to do that?

Loved the king suite we were moved to, beautiful furnishings, very comfortable. Staff was phenomenal!

Stayed in April 2024

The grounds were exceptionally beautiful. Breakfast was amazing and staff was abundant and always available.

Stayed in April 2024

Rooms were too small and dusty

Fantastic location! The rooms were far too small. Dusty. And for the price you’re paying, could be better

Stayed in April 2024

Loved the rustic look of the property, the fire pits were excellent and The Well was great as well.

Stayed in April 2024

We didn’t get the information about putting towels on the floor if you wanted them switched out to fresh ones. Nothing major though.

Nice room, good pool area, beautiful garden. Good breakfast.

Stayed in March 2024

The valet was very nice but there was a bit of damage underneath the vehicle due to the street levels

The room was amazing and the breakfast was sufficient.

Stayed in January 2024

Checked in and presented credit card which the staffer recorded. Later after arriving home another staffer called and wanted the credit card number again. Very narrow stairs to get to the room with only a partial handrail. No place to hang a towel near the shower and very small bath mat.

Great valet service by a cheerful young lady. The gardens were a very nice place to linger. Location was perfect for walking to other venues.

Stayed in March 2024

All good

Great place. Would come back.

Stayed in March 2024

Unique

Stayed in March 2024

Great location so much character the pool was warm on a cold day great facilities close to the historic site

Stayed in February 2024

Amenities were not at the level of “luxury” Very thin single ply toilet paper - this is unheard of for the quality of accommodation and price point.

Beautiful houses and property.

Stayed in February 2024

We loved everything about our stay: the friendly and very helpful staff, the facilities were impeccable, the place is beautiful, and the tour around the property was amazing and fun, loved learning about the history of the place. We also used the bikes they have for guests to wander around the city and was a lovely ride.

Stayed in February 2024

The buildings are older and the wooden floors are a bit squeaky. If you stay in a first floor room, just know that some noise from the guests walking around in the room above will be heard below. It kind of added to the charm of the inn, though!

The property has a nice atmosphere that is in line with the old town St. Augustine; everything is walkable from the inn. I like boutique hotels and this one fit that desire. The property is historic and the staff takes great care in keeping it maintained. The front desk staff, valet, and everyone else were very attentive.

Stayed in February 2024

Location was great, close to everything. The room was great especially the History behind the homes. Staff was friendly and very helpful and History Tour of the Homes was very interesting and Fun. Gardens are beautiful & Sangria when checking in was a nice touch.

Stayed in February 2024

All good

Great experience, friendly staff and overall relaxing place to stay

Stayed in November 2023

All good!

Lovely restored homes with a lot of history. Very quiet, great breakfast and wonderful staff. They even had a tour of the complex with a history talk. Very enjoyable. Very walkable to sites and fantastic restaurants.

Stayed in November 2023

This is a great place to stay there is nothing I didn’t like.

I like the way all of the houses have been renovated. The fire pits at night are beautiful.

Stayed in November 2023

Thin walls in rooms

Pleasant staff, tastefully decorated accommodations, beautiful grounds, Loved The Well and the fire pits,

Stayed in November 2023

Adult only status, some guests wanted early nights but the beautiful grounds begs for late night gathering. Perhaps, publish a curfew so guests are fully informed as reservations are made

Staff was eager to meet our needs.

Stayed in November 2023

The beautiful garden and the friendly staff. The breakfast was really good. The who places was quaint and beautiful.

Stayed in October 2023

Rooms are small but , very clean and modern standard

In the heart of the historic district. Easy to walk everywhere. Staff was helpful and super friendly. Cottage are perfectly laid out in a well kept garden setting.

Stayed in October 2023