Staff members a bit cold, especially at the reception Their bar/restaurant is very overpriced and bar is a joke (very tiny with only a few seats)

Spacious room Location very central close of Union Sq & Cable car The Sauna & Spa Pool even thought we were surprised to see that men&women had to use different saunas (!!) Very good wifi

Stayed in May 2024

The hotel staff were friendly and super helpful. They gave me great restaurant recommendations and got ice for me when I asked for it.

Stayed in April 2024

Unfortunately the room safe did not work. We were late checking in and out early for the day the following morning so had to tae some valuables out with us.

Comfortable large room and clean. Excellent location and easy to navigate to areas of the city. Helpful and friendly staff.

Stayed in May 2024

No complimentary Breakfast. I stayed for 3 nights; no room cleaning during our stay.

Gym was good. Complimentary coffee, tea, and hot chocolate. Filtered water.

Stayed in May 2024

Great location!!

Stayed in May 2024

No kettle in room initially so we had one delivered to our room.

Very clean. Huge room. Huge bed. Club area upstairs for coffee/tea and just to relax.

Stayed in May 2024

Perfect location, clean and comfortable

Stayed in April 2024

I didn't realize there would be a sales pitch for a travel club upon arriving

The hotel is located close to Union Square and Market street. Transportation is easily accessible and it's also possible to walk to nearby locations.

Stayed in April 2024

Be sure to return to the hotel before sundown as the hotel is close to an infamous area. Otherwise, everything was great.

Staff was friendly and helpful. The hotel has little shows you can attend for free too on the weekends. Though it’s not the fault of the hotel, I wasn’t aware that parking was not free. It is an add-on, but well worth it if traveling by car.

Stayed in April 2024

This hotel exceeded my expectations. The staff were incredibly friendly and attentive throughout my stay. While breakfast is not provided, I appreciated that coffee and tea were available in the club lounge. If I were to visit again, it would be because of the kindness of the hotel staff.

Stayed in April 2024

N/A

The location was very serene. We had the perfect view of the marina from our balcony. It was very easy to catch the public bus into downtown Berkeley.

Stayed in April 2024

I liked that you had plates, silverware, glasses, coffee, fridge, microwave and sink all in same area, like a small kitchen. If I had leftovers I could warm them up and eat with everything I needed, even salt and pepper. Thanks, loved it.

Stayed in March 2024

Amazing room with living and kitchen area. Staff were friendly and helpful. Club area was great with free coffee and tea. We were on our honeymoon and staff very kindly gave us a bottle of champagne to celebrate.

Stayed in April 2024

Nothing

Comfortable

Stayed in April 2024

The fact that we couldn't stay longer.

We checked into The Donatello for a little staycation. You cannot beat the price for location, comfort, and quality. Located one block away from downtown's Theater Row and Union Square, there are unlimited choices of restaurants, markets, shopping, and entertainment. The hotel offers a lovely lounge with coffee, hot chocolate, and tea, comfortable seating and amazing views of the city. The rooms are large, well-appointed, and very comfortable. Our room had a lovely patio. The staff was polite and accommodating. There is a restaurant with live music on the weekends. We got much more for our money than we were expecting. A very peasant surprise!!!

Stayed in April 2024

Location is great. Clean and large rooms.

Stayed in April 2024

The location was very good. The kitchen area was useful and the rooms big. The lounge was a very nice touch. Pam was lovely enough to give me a list of breakfast spots in the vicinity.

Stayed in April 2024

Old fashion style. Not updated

Location

Stayed in March 2024

Everything was great.

Stayed in April 2024

Everything was perfect. Thank you

Everything

Stayed in April 2024

Ronaldo was very helpful. I liked basic plates and silverware in the room. Great location!

Stayed in April 2024

None

None

Stayed in April 2024

The housekeeping wasn't done on a daily basis. We didn't feel welcome into a clean room when we returned after a long day of walking. The basic amenities that one needs in the bathroom weren't available, like the hotels in Asia. We had to buy at the convenient store.

I love the fully equipped kitchenware that allowed us to dine in and enjoyed the wine we bought at the Napa Valley. I am absolutely delighted with the filtered water and ice that we could retrieve from Level 7. We could fill up our bottles as we were walking a lot and needed to drink loads of water. Thank you for the space in the hotel room. Most hotel rooms are small, leaving little room to walk once you lay your luggage on the floor. Finally, the staff at the lobby were friendly and helpful. Thank you for making us fill welcomed.

Stayed in April 2024

The king room is very big. Cleanliness is excellent. The staff is friendly.

Stayed in March 2024