370 Commonwealth Avenue, Back Bay, Boston, MA 02215, United States of America
#9 of 93 hotels in Boston
Guests' ChoiceBased on 923 hotel reviews
9.0Cleanliness
9.3
Comfort
9.4
Location
9.6
Facilities
8.7
Staff
9.6
Value for money
8.3
Free Wifi
9.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 26, 2024
Sasa
FranceMore hangers: coats, towels should be installed, TV login did not work
Very cosy, clean. Very helpful and friendly staff
Stayed in May 2024
Reviewed: May 20, 2024
Michael15022
United KingdomIf I had to pick one thing. The view from the bedroom as it faced onto the back of the property, but then again, I was on holiday and wasn't going to spend time looking out the window.
Small intimate hotel in a fantastic location. A stones throw from Newbury Street and Fenway Park. Loved the suite we stayed in. Great to be able to sit and enjoy a glass of wine and watch TV on the sofa before bed. I booked this hotel at short notice after our original pick let us down, and I wasn't disappointed.I've stayed in several other hotels in Boston over the years, and this is without doubt the best. Would definitely return.
Stayed in May 2024
Reviewed: May 20, 2024
Hope
United States of AmericaBathroom a little small with limited shelf space
Staff was friendly and helpful Quiet even tho on busy street Beds comfortable Foyer and outer grounds beautiful Breakfast tasty
Stayed in May 2024
Reviewed: May 18, 2024
Lori
United States of AmericaThe customer service was exceptional!
Stayed in May 2024
Reviewed: May 15, 2024
Louise
CanadaWe would like to have seen more of an American menu in the restaurant
Beautifully appointed historic hotel. We were kindly given an upgrade so our accommodation was lovely. Large, spacious and very comfortable. We found the staff professional and friendly. Great location near Newbury street with many shops and restaurants.
Stayed in May 2024
Reviewed: May 13, 2024
Steven
United States of AmericaVery clean and polite staff
Location close to newberry street
Stayed in May 2024
Reviewed: May 13, 2024
Alan
IrelandExcellent Room. Location very good
Stayed in May 2024
Reviewed: May 10, 2024
Jeryl
ItalyWe booked for college graduation and enjoyed the location, the very professional staff the cleanliness. I summary, I highly recommend this hotel. I would gladly stay there again.
Stayed in May 2024
Reviewed: May 10, 2024
Anthony
United KingdomNo gym
Stayed in May 2024
Reviewed: May 9, 2024
Michiel
United KingdomOut only complaint is that our room was behing where the elevators are so we could hear them each time they went up and down.
Cozy and comfortable. Great location and friendly and helpful staff.
Stayed in May 2024
Reviewed: May 9, 2024
Bilenchi
United States of AmericaThere is no lounge and the breakfast, not up to the standard
Location , room . It should have more lounge space for guests
Stayed in April 2024
Reviewed: May 8, 2024
Mieko
United States of AmericaThe buthtub and shower's equipment are old. Bathroom is small and no ventilation.
Room is good looking as classic interior decor and very clean. Location is Excellent. It locates near by the great restaurants, shops and walkable distance to the Prudential mall too. Front desk and door men are very kind and helpful.
Stayed in May 2024
Reviewed: May 7, 2024
Roberto
BrazilEverything was perfect; except for the price.
Stayed in May 2024
Reviewed: May 6, 2024
Philip
United KingdomI am not sure there is anything not to like...
We were welcomed the moment we pulled up outside the Eliot, the valet came out to us and unloaded our luggage and our car was taken from us for parking. After checking in, we were guided to our room and luggage arrived shortly after without any hitch. All the staff were amazing: helpful, respectful and polite at all times and nothing seemed to be too much trouble. The hotel is in a superb location for seeing Boston, a moments walk from Newbury Street (if you haven't, you should) and a short walk from old town... probably had the best of all worlds, being not too noisy, great proximity to so much and vehicle access was excellent too. We will, given the chance, stay at the Eliot again, without hesitation. Thank you to everyone that made our few days so special.
Stayed in April 2024
Reviewed: May 5, 2024
Susanny
United States of AmericaWould have liked lobby coffee in AM. Coffee pods don't do it for us. Plumbing leak ( a small one) in bathroom which we discovered late at night and just waited it out. Limited food options near hotel.
Nicely furnished room with good light. Helpful Staff and terrific location close to Newbury Street/
Stayed in April 2024
Reviewed: May 4, 2024
Meida
United States of AmericaThis is a true five-star, old-value hotel with impeccable cleanness and location right at the heart of Boston. I went there for my birthday celebration and got upgraded to a suit, and everyone is so professionally friendly, fast service and exceptionally clean, suit with class. will stay there again . Breakfast at Harvard club next door is a great deal
Stayed in May 2024
Reviewed: May 4, 2024
Tal
United States of AmericaNo fitness space on premise
Staff was exceptional nice and forthcoming, room service was excellent, the rooms are amazing, bed was comfortable.
Stayed in May 2024
Reviewed: April 30, 2024
Mikki
United States of AmericaI wish we could get a later check out but appreciate that we can store our luggage after check out.
This hotel is absolutely stunning and has exceptional customer service every time we stay. We used items from the snack bar on this trip which were nice in vareity and reasonable in price.
Stayed in April 2024
Reviewed: April 22, 2024
Mcsherry
IrelandI can honestly say there was nothing about the hotel we didn't like. People may not like the fact that the lobby was quite small ( very small seating area) but i didn't feel this was necessary. There was excellent restroom and seating downstairs if you needed it.
our room was excellent very spacious and comfortable. The level of cleaning and servicing of the room was excellent, We were provided with a turn down service where bottled water, replenishment of the coffee/teas and towels where necessary were replaced. The front of house staff both at reception desk, doormen, baggage etc were extremely friendly and welcoming and during the rain large umbrella's were supplied ot keep residents dry - fabulous. i will certainly return again
Stayed in April 2024
Reviewed: April 22, 2024
Katherine
United States of AmericaExceptional service, lovely room, good location
Stayed in March 2024
Reviewed: April 21, 2024
Rajeev
United Arab EmiratesEach staff including mr Sandeep was cooperative and did best to make our stay comfortable
Stayed in April 2024
Reviewed: April 19, 2024
Benjamin
United KingdomBathroom is in the main bedroom
Location and space in the rooms
Stayed in April 2024
Reviewed: April 17, 2024
Bonnie
United States of AmericaGot a surprise upgrade. One of the nicest rooms I’ve had in many years - wish I’d been there longer than one night. Every detail thoughtfully covered. I will be back.
Stayed in April 2024
Reviewed: April 16, 2024
Kelsey
United States of AmericaLocation for the marathon
Stayed in April 2024
Cascais, Portugal
Merimbula, Australia
Huber Heights, USA
Ballydavid, Ireland
Busan, South Korea
Leuc, France
Agios Gordios, Greece
Málaga, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content