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  5. Reviews of Fairmont San Francisco

Reviews of Fairmont San Francisco This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

950 Mason Street, Nob Hill, San Francisco, CA 94108, United States of America

#107 of 221 hotels in San Francisco

Guests' Choice

Review Score

Based on 808 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    7.3

  • Free Wifi

    2.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 3, 2024

    8.0
    I loved San Fransisco.. the hotel was clean and tidy and perfection of a location
    • Leisure trip
    • Solo traveler
    • Deluxe King Room with City View
    • Stayed 6 nights
    • Submitted from a mobile device

    I think lots of the space in the hotel was wasted. For example, I’ve never stayed in such a flash hotel that didn’t have a buffet breakfast. So much space in their dining area but no one is using it. You could get a coffee and a croissant from the cirque cafe, but this didn’t keep you full for long. I was averaging walking 25, 000 steps a day and no food in the morning was a bit weird. I usually like to eat a big breakfast when travelling so that I can be fuelled for the day and then go out for dinner. No cafes or restaurants really close by, so I think it was a waste that the restaurant wasn’t that inviting. I also think there should have been bottled water in the room at the very least without such a hefty charge for Evian water.

    I liked how it was perfectly located for me to travel almost everywhere I wanted to go by foot. Close to the city, but also close to the wharf and north beach. Beautiful, old historic building with a tonne of character.

    Stayed in June 2024

  • Reviewed: May 27, 2024

    8.0
    Not bad, but could be better.
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    Dirty windows in all hotel and when we returned to reception with a keys for the replacement room, the receptionist instead of take quick a keys passed me and told us to wait and returned to his routine so I had ask help on another worker which took that keys and wished us a nice day in about of 3 seconds to everything. Also the breakfast is overpriced, 124.92$ for the buffet for 2 persons, I guarantee there is more restaurants with a better city view to have a breakfast for this money.

    The view and building looking inside and outside.

    Stayed in May 2024

  • Reviewed: May 22, 2024

    8.0
    Great hotel, terrible restaurant.
    • Leisure trip
    • Family with young children
    • Signature Room With Two Queen Beds with Bay View
    • Stayed 1 night
    • Submitted from a mobile device

    The restaurant in the morning for breakfast was very poor, despite being half empty there was a huge wait to be seated then an even longer wait for orders to be taken, all in about an hour for the food to arrive & it was cold when it did.

    The rooms in the tower with a view of the bay were amazing. The front of house staff were really helpful and welcoming.

    Stayed in May 2024

  • Reviewed: May 4, 2024

    8.0
    Great location and historic building
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds and City View
    • Stayed 3 nights
    • Submitted from a mobile device

    So far to take my bags to our room. The size of the hotel is as enormous!

    Great property but quite tired rooms Majestic in size and daunting to find your way around. Fab location and really nice staff

    Stayed in April 2024

  • Reviewed: May 2, 2024

    9.0
    A classic on top of Nob Hill
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms (and hotel in general) looks a little bit dated

    Wonderful location, classic rooms

    Stayed in April 2024

  • Reviewed: April 20, 2024

    9.0
    date night with dinner at the tiki bar inside the hotel and a short walk to comedy show at the manaonic across the stree
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    it’s close to the manaonic theatre and it’s in a nice part of the city

    Stayed in March 2024

  • Reviewed: April 11, 2024

    9.0
    Luxurious end to a two week holiday
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Can’t think of anything

    Lovely, grand old hotel. Very comfortable bed, great views, excellent breakfast and wonderful service.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    7.0
    Meh
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Room was small and bed was small

    Lobby and staff

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Fairmont Queen Room - Main Building
    • Stayed 1 night
    • Submitted from a mobile device

    It’s an old building.

    Great location near to tram stop, lovely lobby and dinning room, very good gym which is free, they allowed an early checkin before noon.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    9.0
    Overall, very pleasant stay.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    I did not like the pillows. I prefer a firm pillow and had trouble sleeping on the provided pillows.

    The room was modern, clean and luxurious. It seemed well-maintained. I liked the Le Labo toiletries.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    8.0
    It was a nice visit.
    • Family with young children
    • Fairmont Queen Room - Main Building
    • Stayed 1 night
    • Submitted from a mobile device

    The hallway smelled like pot.

    It was clean and the staff were nice.

    Stayed in March 2024

  • Reviewed: February 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and City View
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Fabulous decor and location.

    Stayed in February 2024

  • Reviewed: January 26, 2024

    8.0
    Enjoyable stay - good location - enjoyed SF after being away for a year.
    • Leisure trip
    • Family with young children
    • King Room with City View
    • Stayed 1 night

    The breakfast buffet costs too much

    Room and View

    Stayed in December 2023

  • Reviewed: January 22, 2024

    8.0
    Decent value in a good hotel.
    • Business trip
    • Solo traveler
    • Fairmont Queen Room - Main Building
    • Stayed 3 nights
    • Submitted from a mobile device

    Coffee facilities missing in room On hold for 20 minutes trying to get toothpaste. Very 60’s look to the whole place so could use some updating.

    Great location in a safe part of town. Grand old Dame of a hotel so expect things to be a bit “old”, but it is what it is.

    Stayed in January 2024

  • Reviewed: January 13, 2024

    7.0
    Staff e
    • Leisure trip
    • Family with young children
    • Fairmont Queen Room - Main Building
    • Stayed 1 night
    • Submitted from a mobile device

    Dogs everywhere

    Too crowded we couldn’t eat in restaurant

    Stayed in December 2023

  • Reviewed: January 11, 2024

    8.0
    Great for short stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Very busy in lobby with Christmas tree with general public, What is understandable. But was hard to get in hotel. No bottle water in room complementary.

    Location is very good, room nice and big. Beautiful Christmas set up.

    Stayed in December 2023

  • Reviewed: January 5, 2024

    8.0
    The employee is polite and good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and City View
    • Stayed 4 nights

    the window in washroom could not be closed perfectly

    The location is perfect

    Stayed in January 2024

  • Reviewed: January 2, 2024

    8.0
    Excellent holiday evening spent at the Fairmount
    • Leisure trip
    • Family with young children
    • Fairmont Queen Room - Main Building
    • Stayed 1 night
    • Submitted from a mobile device

    The old elevators

    The holiday spirit in the hotel

    Stayed in January 2024

  • Reviewed: December 22, 2023

    9.0
    Had a beautiful view room at a lovely hotel.
    • Leisure trip
    • Couple
    • Signature King Room with Bay View
    • Stayed 2 nights
    • Submitted from a mobile device

    Very popular so lobby could be too crowded.

    Beautiful classic hotel, all decked out for Christmas

    Stayed in December 2023

  • Reviewed: December 16, 2023

    7.0
    Five-Star infrastructure - inappropriate service
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 1 night

    The booking actually included complementary water. However, it was not available in the room. We joined the Cirque Bar for cocktails. First, we waited more than 15 min to order cocktails. Later, we had waited another 15 min to pay, before I decided to return the empty glasses to the bar on my own and to signal my intention to pay. Therefore, the service at the Cirque bar was inappropriate for a five-star hotel.

    The room was very clean, nicely furnished with a very comfortable bed. The city view was wonderful. Free wifi was included in the booking, but an access code was just available after request from the service team. In general, it appears embarrassing for a five-star hotel charging for wifi.

    Stayed in December 2023

  • Reviewed: December 3, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • King Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Expensive parking

    Location and amenities

    Stayed in November 2023

  • Reviewed: December 2, 2023

    9.0
    The staff was very nice and professional.
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    There was no continental breakfast.

    The hotel was beautiful and the perfect location.

    Stayed in November 2023

  • Reviewed: November 9, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds and City View
    • Stayed 1 night
    • Submitted from a mobile device

    The Bar area is extremely quiet. Pretty dead which some people like.

    Stayed in October 2023

  • Reviewed: October 25, 2023

    8.0
    Wedding event stay Oct 2023
    • Leisure trip
    • Family with young children
    • King Room with City View
    • Stayed 4 nights
    • Submitted from a mobile device

    I would like a refrigerator to place some of my own goods. Not one full of items I don't prefer and would not buy. Shower curtain was too short. Had to be careful it did not flip to the outside of the tub. Toilet handle hit the lid inside what flushed. Made loud noise especially at night.

    Our room was spacious and good closet space. There was good lighting where we could select different brightness.

    Stayed in October 2023

Showing 1 - 25

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