Nothing.

Location of the hotel, the room and facilities.

Stayed in April 2024

Bathroom door did not close completely :(

Cute location, cute hotel, friendly staff.

Stayed in April 2024

Would have liked gauze curtains on the windows for better privacy. The door to the toilet did not close properly. Common faculties a bit sparse.

great location, nice room good price. Very good restaurants, bars, coffee shops only steps away. Minutes walk to museums, theatre and old port. We parked the car and the hotel and did not need to move it all weekend. Staff were very helpful and attentive.

Stayed in April 2024

Hotel communications by email and texts are automated and a bit repetitive. Furthermore, they didn't take my response into account (e.g., multiple messages about car parking when I answered that I wasn't driving). Floorboards in the rooms are squeaking loudly, which fortunately wasn't too much of an issue as the people upstairs neither went to bed too late nor woke up too early.

A fantastic building with lots of history, conveniently located halfway between the train station and the waterfront. Close to downtown and the Old Port for a nice walk. Terrific reception staff, and a lovely glass of bubbles when checking in. Room was very cosy, with good wifi connection.

Stayed in March 2024

A few too many texts. I appreciate open communication, but it was a little too much.

Everything, the location was perfect for our date night in Portland. The staff was super friendly and greeted us with champagne and dinner recommendations. The room was lovely and the bed was super comfy. Plus, Tandem is right across the street for breakfast.

Stayed in March 2024

Charming old building. Delightful staff.

Stayed in February 2024

Clean, attentive staff, nice amenities

Stayed in February 2024

The room and bathroom

Stayed in January 2024

Nothing that comes to mind. Lack of fridge in room although staff quickly dealt with the lack of one

The way they have adapted the older building into a comfortable and trendy facility

Stayed in January 2024

It was perfect, other than that it was perfect

Staff was amazing

Stayed in November 2023

That I couldn’t stay longer 💜

Amazing customer service. So clean and kind and the small touches throughout really make the stay.

Stayed in September 2023

Beautifully set up, comfortable and very convenient location

Stayed in November 2023

We had a room that fronted the street so it was a little loud.

The staff was exceptional and friendly. Room was lovely and the redo of the old building was awesome!

Stayed in October 2023

Great hotel and only a short walk into the main centre of town

Stayed in October 2023

We reserved 3 nights only available on booking site but wanted to add another night. Sent a number of messages to property that never replied. One additional night became available on booking site so booked a separate booking to extend our stay. Previous comments made for our stay apply to this additional night.

Nice design.

Stayed in July 2023

We couldn’t change the temperature in our room. We tried the wall thermostat and the remote. Nothing we did changed the temperature.

The bed was extremely comfortable! We were in Maine a week traveling along the coast, staying at a different place each night. The bed at The Francis was the most comfortable of them all. We also enjoyed the bathroom, big, sparkling clean, and the shower was absolutely inviting.

Stayed in October 2023

We had a really nice big room but it had very little furniture in there. It could use another chest of drawers as we really didn’t have any place to put the clothing for two people.

Absolutely beautiful historical building! There are some great places to eat nearby and the most amazing bakery (Tandem Bakery) directly across the street. The neighborhood is a little bit seedy.

Stayed in September 2023

Very nice hotel, great room, lots of room. Nice reception area with a place to sit and relax. Good shower

Stayed in September 2023

No breakfast incl, although located opposite a wonderful little bakery.

Staff very welcoming. Rooms clean and spacious. Property located approx 10 mins walk from downtown & harbour area.

Stayed in September 2023

I did not have any real dislikes about The Francis. It was a great place to stay.

The Francis is located in a quiet neighborhood, but it is still within walking distance of many restaurants, bars, and shops. It is also a short drive to the Old Port and other popular tourist destinations. The rooms and common areas at The Francis are very clean and well-maintained. The beds are comfortable and the linens are fresh and clean. The Francis is housed in a historic building that has been beautifully restored. The hotel has a lot of character and charm.

Stayed in July 2023

Beautiful room, amazing service!

Stayed in August 2023

Only negative is the parking area is on a hilly street (makes it a challenge for handicapped in wheelchair).

Wonderful little place in Portland. Great rooms, large and spacious (handicapped room). Fantastic and attentive staff. Neighborhood has nice restaurants and it's easy to walk around. We'd go back there anytime.

Stayed in August 2023

Nothing.

Welcome glass of prosecco was a nice surprise. Room very comfortable, shower excellent , in room coffee maker, parking, easy to walk into the city centre.

Stayed in July 2023

Our room was not ready upon arrival at 6pm! Poor housekeeping services, Kleenex box holder was empty upon arrival, we had to ask for kleenex, next day we had to ask for an extra roll of toilet paper, we had to ask two days in a row for coffee refills in room.... Our room was along the street, very noisy, no soundproofing- did not sleep much. Noise from continuous street traffic, Sirens from nearby firestation blared in middle of night, noisy construction trucks & beeping early morning & day..

Nicely renovated old property, quality modern design. Staff was helpful & tried to make up for lack of proper services.

Stayed in July 2023