Before Covid, they used to serve coffee in the living room. As we get up early it was so nice.

Roman was so nice!

Stayed in May 2021

They are very poor at communicating. They send several text messages, but don’t actually reply when you ask them questions in response. I am still waiting to hear if they have found an item I left in the room - no reply !

Quiet and clean.

Stayed in October 2023

The windows were very narrow, giving very little natural light. Accross the road was a building site, and due to poor insulation, it was very noisy inside the room with the windows closed. No breakfast on site and the café opposite the road was closed on Mondays and Tuesdays, so we had to walk half a mile looking for breakfast!. The coffee machine inside was antiquated. Even their Spa facilities were closer on Mondays and Tuesdays! The reception staff was frequently absent from the front desk leaving a note to call them if needed.. We were very disappointed, definitely not of a 5* standard!!.. we stayed in 3* hotels of a much better standard.

The bathroom was okay and the bed was comfortable.

Stayed in October 2023

room in attic and help windows at floor level. small and confined room bed ok but small steep steps to hotel for suitcases

staff helpful

Stayed in June 2023

We asked for a quiet room and they put us upstairs right next to the heat pump exchangers on the roof. They cycled on and off all night and were very loud. We had a horrible night's sleep.

PRetty hotel

Stayed in March 2023

Very loud music from next door restaurant. Also noisy due to it’s location on a busy street

Stayed in September 2022

- Staff. Not interested. Had to communicate via text and never got response despite their repeated automated messages. - Room not cleaned after request - location not great - Pokey little room with a tiny window. really loud with air con and ventilation that couldn't be turned off

This place should be so much better than it is. nice fire downstairs.

Stayed in April 2022

The windows were not properly shaded and it was like sleeping in daylight.

The room was clean and quiet. The staff was nice

Stayed in March 2022

Lighting was dim. Only one chair for the two of us. No phone. Difficult to contact the front desk. Had to text them. One light needed to be unplugged to turn off. Twenty minute walk to Old Port down hill then up & back to hotel. Need to be able to walk this which we could. No real amenities other than WiFi. TV was clearly dated and not real bright. Bathroom light was dim. Advertising was mid-leading.

It was quiet. Parking was free. Kayla was very nice.

Stayed in September 2021

There is a restaurant right underneath our room and a club next door. We were kept awake well into the night each night of our stay by the loud music we couldn’t drown out. Not the hotel’s fault, but it will keep us from returning.

The staff were fantastic, and the hotel was beautiful! Full of personal touches.

Stayed in September 2021

Place is dumpy

Bed is comfortable

Stayed in July 2021

The staff were indifferent to the needs of older people as to luggage and breakfast options. The hotel is very expensive and serves no breakfast. 5he only suggestion from staff was the place across the street where every morning a long line of people cued up to eat outside. The second day it was pouring! I expected much better service and information given the earlier texts and emails and the cost of the room. For the last two days the internet didn’t work well. It was frustrating. !

It’s a lovely old building in a lovely part of Portland. We enjoyed walking, etc. we also enjoyed our private deck where we ate several times.

Stayed in June 2021

See above.

Portland hotels are expensive not sure why - so this is at least less expensive (though I still wouldn’t class as inexpensive). But it’s not really a hotel in all honesty. More like a B and B without the breakfast. No one at desk at night after 10 or maybe 11 (it was 10 on one of our nights) and those that are on duty though v pleasant can be challenged by simple requests (eg a wine and beer glass please or what’s up with the wi fi?). Wi fi didnt function for our two days. No Spa because of Covid. We had an attic room - fairly bare, a small kettle and tiny fridge but no teabags or coffee bags or creamers. For a “boutique” hotel these are low price high yield additions to a room. A card with instructions for the rather complicated light switches and cooling / heating would be useful too. The downstairs foyer sitting room is small. Certainly not many guests could avail at one time. Parking is good - right beside hotel and free.

Stayed in June 2021

I didn’t like the color bulb for our bedroom overhead light. It was more of a cold light and I just prefer a warm light. The bedside lights were warm though.

It’s a beautiful converted mansion! Everything was nice and clean and the products in the room are thoughtfully placed.

Stayed in September 2022

We felt it was definitely not worth the price. We’ve stayed at the Savoy hotel in London the Trump Plaza in New York, just to name a few and do not think the cost of the room at the Francis was anywhere near the value. The room had no warmth to it at all. It was very simple. it should of had a king size bed in it. I laid down on the bed and could not believe my eyes, I saw dust around the moldings, around the window, just everywhere. Nothing that a feather duster or a vacuum with a hose would not fix. it didn’t even have a microwave. We needed some information and directions, however there was no one at the desk. We had to e-mail twice before someone came. I will say the building and furnishings were very nice in the lobby. There was a lovely fireplace in a sitting room in the lobby but that’s where it ended. Our trip was a ten day trip. This hotel was the biggest disappointment based on the price of the other five hotels we stayed at.

The exterior of the building and the lobby.

Stayed in October 2021

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Stayed in May 2024

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Stayed in May 2024

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Stayed in March 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in March 2024

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Stayed in November 2023

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Stayed in December 2023

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Stayed in October 2023

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Stayed in October 2023