They could’ve had more activities to do at night such as bingo night or some form a of a cheaper entertainment like a comedian. Almost like a cruise ship activity list.

The pools were very good. We had a great time in them everyday we were there. We went to a different pool everyday and everyone of them was good

Stayed in February 2024

There should be a bath in the rooms

It was elegant and comfortable

Stayed in January 2024

We have stayed there a couple of times but now they want a grand a night which it is definitely not worth that.

The room was amazing from the bed to the shower.

Stayed in November 2023

I probably could have gotten free parking - but not close enough for me to walk due to my health issues. I felt it a little much to pay for valet parking when I paid alot for the room.

The guitar light show was amazing. Food was very good but pricey.

Stayed in December 2023

I did not like that I paid 700$ for 1 night and my room was not ready for check in so I had 30 min I could not go in . Also , the next morning it looks like cleaning staff are told to knock on doors early before checkpoint to hurry people to leave.

It was absolutely beautiful

Stayed in November 2023

The room and the facility .

Stayed in November 2023

The staff

Decoration

Stayed in October 2023

service room people came but did not put iron and table back where they were . just left them outside . did not organized the room. just cleaned

restaurants

Stayed in October 2023

anything

great

Stayed in November 2023

The swimming pools (4 pools) were beautiful but we were kicked out after half hour at one of the pools (was told closed at 4pm) and told to move to another smaller crowded pool so we left and decided to go back to our room.

We like the big room with comfy bed.

Stayed in September 2023

My only two issues we had were, not many choices on the TV. Most importantly, the parking garage was shut down for a Comedy show, the other parking garage was full, and both sections of the hotel had valet services but both valet lots were full, so this caused me to have to drive around for 50 mins in between the different floors of the one parking garage to find a space which we still did not find and out of frustration, we ended up leaving to go get ice cream and kill time until the comedy show ended, which by the way was very late at night. I would expect that the hotel would make sure parking is available and suitable or special for its hotel guests and anyone else comes after, but I would expect that any hotel guests have rights to a section of the parking garage and that it shouldn't be shut down or closed for guests. Even if a guest has to use his room key to enter a gated parking area or to get pass the police barriers. But it should not be where a guests is told by the staff that he/she just has to wait until the garage is opened or keep driving and checking until you find a spot. That is not fair to paying guests. Especially to not have Valet also because that too was full.

I loved everything about the property, amenities, location, staff, cleanliness, service, night life, the room, the bathroom, the security and the history of all the pictures, cars, and displays.

Stayed in August 2023

Check out process was long with only one staff member handling the long line

Amazing hotel with wow decoration and facilities

Stayed in August 2023

Room cleaning service, not s cleaning the room or change towels. We had to comment more than once. The staff was not service minded at all. We didn't take into account that this is a hotel with free cigarette smoking everywhere The pools are very crowded and there is not Enough seating.

Hotel with casino and restaurants, large and comfortable rooms.

Stayed in August 2023

loved everything

the buzz, fab restaurants

Stayed in July 2023

To many kids and over priced

All in one

Stayed in July 2023

Poor quality of towels , needs bigger size ones Cheap toilet paper

Beautiful place Great service

Stayed in July 2023

Did not like that pool closed due to rain. Once rain stopped pool never reopened. It was only 430 pm. Pool opens till 8pm. No staff available

Like the concept of hotel casino

Stayed in July 2023

Check in was a nightmare after a 15 hour flight. We were kept waiting for over an hour whilst an issue was solved between the hotel and booking.com (which we were informed happens regularly). Initially we were asked to resolve it ourselves but eventually the Hard Rock team stepped up, however, we were sat on the floor in a corner of the lobby during the whole process and this should have been handled better. If the problem is so regular I am not sure why this platform is still utilised by the hotel or the issue is not resolved.

The property is just amazing! Such a good vibe. Exactly what you would expect from a Hard Rock Property in Miami.

Stayed in June 2023

The property is beautiful but the service needs work. We made two calls for an extra set of towels but they were never delivered. An extra set of towels seems like a simple request for a room that cost $1000 per night.

Stayed in April 2023

Room had trash left from previous guest

Pool and restaurant in

Stayed in May 2023

I didn't like the fact that there are no water fountains to refill bottles. To be expected to buy a bottle of water every time you need water ie whilst sitting at the pool, is fundamentally wrong. It should be provided at all times. As it is not provided, it becomes very expensive just to remain hydrated!!

The facilities were amazing including all the pool areas and the spa too.

Stayed in May 2023

shower/Bathroom was dirty ( not worth the money spent). Everything is about to have a membership

Stayed in April 2023

long check-in queue

Stayed in April 2023

pricey, slow checking in

beautiful property

Stayed in March 2023