537 South Guadalupe Street, Santa Fe, NM 87501, United States of America
#8 of 44 hotels in Santa Fe
Guests' ChoiceBased on 165 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
8.9
Facilities
9.0
Staff
9.3
Value for money
8.1
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 1, 2024
Cassandra
United States of AmericaSome street noise
Nice pool area, art displays, comfortable room, welcome basket
Stayed in May 2024
Reviewed: May 23, 2024
Janice
United States of AmericaI wish the coffee machine wasn't on the bathroom sink - the armoire is so big - perhaps a place could be found to place in there for hygiene's sake?
The rooms were beautifully appointed and the whole facility was well designed. We enjoyed our breakfast that was included (via a 12.00 voucher at the restaurant).
Stayed in May 2024
Reviewed: April 29, 2024
Jo
United KingdomNothing
Everything but especially the wonderful butlers- Vicente, Solaida and. Kevin who went above and beyond and were simply the best
Stayed in April 2024
Reviewed: April 17, 2024
Jo
United KingdomNothing
The butlers, Vicente, Kevin and Solaida were wonderful. I couldn’t have managed without them. I had just had surgery after I fractured my wrist very badly and they cared for me, checked on me and without them I wouldn’t have coped on my own after the operation. Thank you so so much for your kindness and support.
Stayed in April 2024
Reviewed: April 1, 2024
Jerome
United States of AmericaThe room was large and comfortable. The butler service was very helpful and the shuttle around town was quick and effective. Breakfast every morning was tasty in the lounge.
Stayed in March 2024
Reviewed: March 12, 2024
İsmail
TurkeyBreakfast, Happy Hour, rooms were all superb. Staff was great.
Stayed in February 2024
Reviewed: February 28, 2024
Lee
United States of AmericaPersonally I prefer a regular coffee pot instead of an expresso maker.
The location was fantastic; walk across the street to the farmer's market and a few blocks to great shopping and restaurants. Hotel service was excellent; staff very friendly and helpful.
Stayed in February 2024
Reviewed: February 20, 2024
Craig
United States of AmericaNothing
Very relaxing atmosphere and the staff wee all excellent in taking care of us. The ambiance is second to none.
Stayed in February 2024
Reviewed: January 29, 2024
Sandra
United States of AmericaNothing.
Everything about this hotel.
Stayed in January 2024
Reviewed: December 29, 2023
Kammye
United States of AmericaThe breakfast was a continental breakfast with limited hot options. It would have been nice to have the option of potentially paying for a hot breakfast as well.
The location was very good, and they were able to get us connecting rooms which was very nice. The butler also brought us a cot. The dinner at the restaurant was wonderful!
Stayed in December 2023
Reviewed: December 27, 2023
Alys
United States of Americamy view
rooms on bottom floor…no view…but convenient…i will request a night level floor next time to have the fabulous views
Stayed in December 2023
Reviewed: December 23, 2023
Marco
FranceLarge rooms comfortable beds very quite
Stayed in December 2023
Reviewed: December 12, 2023
Kathleen
United States of AmericaKeep the rooms that I had before on file, so you know what my preferences were....also the continental breakfast was ok, not hing special
i love the Hacienda, its so special. I wish I would have got a bigger room like before,
Stayed in December 2023
Reviewed: December 5, 2023
Melissa
United States of AmericaThe bed was only average in terms of comfort. Otherwise a perfect stay.
Just a wonderful place to relax and enjoy Santa Fe. The fireplace in the room and large, spacious rooms were lovely. Nice balcony. The bathroom was large and comfortable. Everything was spotlessly clean. Food at the continental breakfast and the restaurant were both wonderful. Service was great. The spa was wonderful and relaxing, and the staff there were fabulous. We loved the hot tub, the bar, and the hotel decor, too. So pretty. Didn't use the shuttle service, but it's great that they offer it.
Stayed in December 2023
Reviewed: November 20, 2023
Jana
United States of AmericaParking was tight on the weekends.
We stayed in the Hacienda’s and the room was lovely and well appointed. We had a fireplace and a butler. There were a couple of times the butler didn’t follow though for us but that’s a minor issue. The lobby with fireplace and nightly entertainment was incredible! Breakfast was delicious and the morning servers were absolutely top notch. The hotel’s location was central to everything fun!
Stayed in October 2023
Reviewed: October 16, 2023
Inger
United States of AmericaA little gem of a hotel with excellent service.
Stayed in October 2023
Reviewed: October 11, 2023
Kathryn
United States of AmericaThe only disappointment was that we made reservations for a nice dinner and the restaurant was closed due to a reception so we ate in the bar area. I would have appreciated knowing that when making a reservation. It was also a little awkward because our table was next to the serving station and there were 5 servers standing there during the majority of the meal. Food and service were good - just not the ambiance we were hoping for.
The butler service was wonderful! And the lounge in the morning and evening was appreciated and enjoyed!
Stayed in October 2023
Reviewed: August 22, 2023
Alyssa
United States of AmericaThe cookies in the room was a nice touch of hospitality but they were stale and clearly had been there a long time. Lounge access was appreciated, but a larger selection for breakfast would be nice.
Great staff; friendly, professional, helpful. Pool and spa were lovely. Had a fantastic massage in the spa. Absolutely loved the art design of the entire property. Food was great.
Stayed in July 2023
Reviewed: August 5, 2023
Alyosha666
United States of AmericaStaying in the hacienda rooms is a real treat. The vibe, art work, staff, morning breakfast and evening snacks really makes you feel at home. Bed and pillows are also wonderfully comfortable.
Stayed in August 2023
Reviewed: July 4, 2023
Bill
United KingdomThe free shuttle that would take you anywhere you need to go was a bonus
Stayed in July 2023
Reviewed: June 17, 2023
James
United States of AmericaParking. It was difficult to find a space on Thursday night and the spaces are unusually narrow. It would be nice, also, if there was no “resort fee.” Those things are a BS way of jacking up the price.
Great location, comfortable, well-appointed and the executive lounge access was really good.
Stayed in June 2023
Reviewed: June 16, 2023
Beverly
United States of AmericaSheets were scratchy
Stayed in May 2023
Reviewed: May 30, 2023
Michael
United States of AmericaIt was a little further from downtown than some of the other hotels.
The room was nice and the staff was very friendly.
Stayed in May 2023
Reviewed: May 17, 2023
John
United States of AmericaIt was the best hotel stay I have had in years. Ouiet, the butlers were great and the atmosphere was super.
Stayed in May 2023
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