There was a sharp piece of iron coming out of my friends bed (on the side) and she cut her ankle. She had to complain TWICE to the reception before the actually removed it.

Amazing, very central location and great view on the city

Stayed in May 2024

We didn't have an iron in the room we did have an iron board but not iron. I went to the front desk to ask for one . They promised the house keeping will bring. Which never came. Also there was a coffee machine in the room but no coffee. It was cold outside but AC was set on cool so couldn't do more than 76 ( which was fine for us )

The location is absolutely great. Just can't be better . Metro station right in front .

Stayed in May 2024

It was hard to get coffee for our room and at first we didn’t even have a coffee pot, a cleaning lady got it from another room as the front desk never brought it up. Seems like that’s pretty standard for a room especially at this price point and the website says there is a coffee pot in all rooms.

It was in the perfect location, about 8 minutes walk to Times Square and plenty of shopping and restaurants within walking distance. The beds were comfortable and the temp was great in the room. The men helping with luggage were exceptionally helpful in getting our bags in and on the elevator. Nice views from our room that I loved looking out.

Stayed in May 2024

The bathroom was a little tired, the sink vanity was peeling a bit but it really didn't cause us any concern. The sofa bed for the 3rd person in our room wasn't that comfy which was a shame as the king bed was amazing!

This hotel is in a great location! There were 3 of us sharing this room and we booked a King Deluxe Suite with Parade View. The views were amazing! The room was clean and very spacious - we've stayed in other hotels before and barely enough room to swing a cat but this one was great. Enough room for 3 girls and all their luggage! The lifts were fast so no waiting around. Was able to leave our luggage on the last day until our train in the afternoon - they charge $2 per bag. I managed to get this hotel at a great price as I booked during the black friday weekend and the price dropped down to just under £200 per night.

Stayed in May 2024

The location of the hotel is xcellent

Stayed in May 2024

Lobby was dark and small. Elevators were slow. Room was overpriced for the night.

Room was spacious and clean. Pull out couch was already done up.

Stayed in May 2024

Our room was quite noisy to street noise no double glazing. We had no light above the bathroom mirror, it was broken & not fixed in the 6 days we were there

Very central to what we wanted to do

Stayed in May 2024

Location was excellent, staff really friendly and helpful and room was excellent value

Stayed in May 2024

There are no utensils, such as microwave, coffee machine, etc.

location and cleanliness

Stayed in May 2024

Receptionists were not helpful, no one was there to help with the luggage in check in or out (and I got many) Didn’t help when I needed a taxi to the airport. Didn’t pick up the phone when I call from my room. As there were no one working there.

Great location, comfy bed, lovely room. Good value for money.

Stayed in May 2024

Really conveniently located, very close to Times Square & Metro. Friendly staff and really comfortable bed!! We also had a view of Empire State Building from our window on 15th floor! 😃

Stayed in May 2024

Expensive for the type of room, basic. Very noisy in the night. They charge u for storing your luggage the day you leave 😱

Great location

Stayed in May 2024

Bathroom furniture in need of replacement

Very centrally located, bed was comfortable

Stayed in May 2024

Nice and clean rooms, good breakfast. Great location

Stayed in April 2024

Noise 4th floor was noisy

Location and comfort of the bed

Stayed in May 2024

The lobby was uninspiring and a mess, so first impressions was not great. There was also no hotel name on the outside of the building.

The location was great and the room was very spacious and comfortable. Those cleaning the room, were excellent.

Stayed in April 2024

The entrance to the hotel is dark and unwelcoming. The hotel could be good but there is a lack of care about details. No wash cloths available one day. Coffee machine is in the room but no supplies - a request brought just one creamer

The location is superb

Stayed in May 2024

Waiting for the lift can take a long time. One of the rooms we booked was for two double beds, but inside the room, one of the beds was a thin mattress laid on a sofa bed. It was acceptable for us.

The location is great, 5 mins walk to a subway station, and with many food options around. Macy’s is just across the road. The place was clean, value for money given the prices of hotels in NYC.

Stayed in April 2024

The bathroom fan was very noisy and the extractor fan in the bathroom was very dirty.

Good location and good size room for New York.

Stayed in April 2024

The staff could automatically explain a few things better right from the check-in, without hesitation. For example did nobody tell us how often housekeeping would come to change towels, nor how it works with the roof top terrace. If we hadn’t heard before that there was one, we wouldn’t have known it. Nobody explained to us how you can get up there and that registration with ID is required. Upon arrival staff at the reception wasn’t very welcoming, the only thing we were asked was to pay a deposit.

Room was clean, location is great.

Stayed in April 2024

Old and boring decoration

Location was the main purpose of my selection as it is close to the places I wanted to go.

Stayed in May 2024

Not easy to locate

Location was excellent

Stayed in April 2024

The lobby was small with no sofa or space to stay a little bit/relax.

The location is very good. Close to everything. The bed is comfortable.

Stayed in May 2024

Very central location, big room and clean! There is no noise from outside so it’s very quiet.

Stayed in April 2024