Copyright © 1996–2024
Booking.com™. All rights reserved.
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
71 West 35th Street, New York, NY 10001, United States of America
Based on 2392 hotel reviews
7.8Cleanliness
8.1
Comfort
8.2
Location
9.6
Facilities
7.4
Staff
8.2
Value for money
8.1
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 30, 2024
Rákóczi
HungaryThe bedding for the extra bed only arrived after several requests
Perfect location, nice price
Stayed in April 2024
Reviewed: April 29, 2024
Matthias
United States of AmericaNo clear signs to find the hotel, room very basic, TV only worked on some times of the day (lost connection very often)
Great Location, subway station right in front and walking distance to Penn station.
Stayed in April 2024
Reviewed: April 29, 2024
Mazzei
ItalyThe deposit thry asked
Stayed in April 2024
Reviewed: April 27, 2024
Kar
SingaporeFacilities weren't the best. The gym was not well-mentained and poorly equipped. Room was pretty bare bones as far as hotel rooms go, but at least it was functional. Window blinds were broken for my unit.
Location was superb and located close to a MTA station. More affordable than the other hotels in the vicinity. Staff were generally polite and followed up on requests promptly.
Stayed in April 2024
Reviewed: April 27, 2024
Esther
ArubaWas difficult to find the hotel as there was not a real lobby.
Clean and spacious room with vue on the Empire state building
Stayed in April 2024
Reviewed: April 25, 2024
Miriam
United States of AmericaWish it had a full size length mirror for outfits
Surprisingly large rooms, clean and pretty comfortable. It looks like most of the bad reviews were about refunds as long as you don’t expect a refund. This is a pretty great place for the price.
Stayed in April 2024
Reviewed: April 25, 2024
Catherine
AustraliaWe didn’t get room service one day and there was no coffee machine in the room the first night we arrived
The location is amazing and price we excellent
Stayed in April 2024
Reviewed: April 24, 2024
Sarah
New ZealandThe location was great but of course that meant it was really loud at night too - just the reality of being in the centre.
Great location, great staff, comfortable bed, good size room
Stayed in April 2024
Reviewed: April 21, 2024
Nikjasertw
AustraliaBed had a broken rod at end. Needs repair. They did respond immediately and sent up a repairer
Location was beyond perfect!! Staff great. Room was decent size for NYC. Clean, comfortable and close to all - location amazing. Metro immediately outside door, Macys opposite, 5 mins to Empire State, less than 10 mins walk to Times Square, 5+ mins walk to Madison Sq Garden
Stayed in April 2024
Reviewed: April 21, 2024
Martin
Czech RepublicRather small room for 4 people
Fantastic location, kind personel, clean room
Stayed in April 2024
Reviewed: April 20, 2024
Jennie
United KingdomIt's not easily found , no hotel sign . Toilet very low .
Staff were super friendly and helpful, room was good size and liked the duel aspect windows and views of empire state building . Prices were very good compared to other hotels in the area
Stayed in April 2024
Reviewed: April 19, 2024
Thomas
United States of AmericaI booked a suite, which to my understanding is a bedroom and an outer room, but this was one room with a sofa-bed and a bed. That was a little frustrating. The original travel plans included more people, and had some of those people not bailed on the trip, we would have been in tough fitting into that room. Nothing the hotel can do but New Yorkers seem to looooove honking their horns.
The location was top notch and it was a *relatively* cost-effective option for actually staying in Manhattan. The place was clean and the staff kind and helpful. Comfortable place with a cool view of Herald Square.
Stayed in April 2024
Reviewed: April 19, 2024
Jeffrey
NetherlandsDesk light didn’t work, light over bathroom sink didn’t work, one of the closet doors was hanging off
Super comfortable bed, perfect location, good price, friendly staff
Stayed in April 2024
Reviewed: April 17, 2024
Alexander
GermanyExtra charge for keeping the luggage after checkout feels unnecessary. Sundeck wasn‘t open.
Perfect location for a trip to Manhattan, comfy beds, clean room.
Stayed in April 2024
Reviewed: April 17, 2024
Kin-yun
United KingdomWet paint. Maintenance and laundry bins parked up making corridor small. Broken or not working lift.
Convenient location
Stayed in March 2024
Reviewed: April 16, 2024
Ann
United States of AmericaThe entrance and lobby to this building is awful. You think you are entering a dump. Cleaning staff does not do a great job in the bathrooms. The tub had dust so thick that when the shower came on, you could see black spots everywhere.
Feet away from the 35th St./Harold Square subway entrance. Easy walk up Broadway and sixth avenues. The rooms are well appointed and very comfortable. I was given a room on the back of the building, so it was nice and quiet also.
Stayed in April 2024
Reviewed: April 15, 2024
Emmanuel
FranceNoisy A/C in the room
Location is perfect
Stayed in April 2024
Reviewed: April 14, 2024
Ajay
IndiaClean and well maintained rooms. Location is excellent.
Stayed in March 2024
Reviewed: April 12, 2024
Ya'el
United States of AmericaWe had coffee packets in our room but no coffee maker. Further, we had the hotel hold our bags after checkout on the last day. When we went to pick them up at 6pm, it took 15 minutes for anyone to even be at the front desk. Then, she just waved us over to the right and said "oh you can just grab the bags" - and they were sitting on unlocked, unguarded shelves! Anyone could have just walked in off the street and grabbed them, and the 15 minute wait until the desk person appeared almost made us late for our train.
We were able to get early check in, which was nice, though $50. The room was big for New York City, and the location was incredible.
Stayed in April 2024
Reviewed: April 12, 2024
Celine
GermanyLooks very old, lobby could be more inviting
Great location!
Stayed in March 2024
Reviewed: April 11, 2024
Lisa
United States of AmericaOur rooms heater didn’t work. It was freezing, but they brought us a portable heater and we were nice and toasty after that
Great location right by a subway station.
Stayed in April 2024
Reviewed: April 10, 2024
Chavez
United States of Americame and my husband didn’t like how the cleaning lady arrived 10 mins before our check out and practically kicked us out of our hotel room. i had tried explain to her that we were packing up and that we would be down there in a few but she had just giving me a rude face and said that we had to hurry or pay. so i told her once again we were packing. she waiting for us outside our room and while she was outside i overheard the lady go to another room down the hall and do the same thing to a couple there. i honestly found that really rude and i didn’t appreciate how she didn’t want to hear me out when i just tried to explain that we would be done soon and going downstairs to checkout soon.
the front desk lady was amazing. when we got to the room it was clean and beautiful with an amazing view. it was very spacious in the room too which we loved.
Stayed in March 2024
Reviewed: April 10, 2024
Rachel
United KingdomThe rooms are pretty small, but that’s to be expected in NY. The bedding was a little awkward - we prefer duvets with duvet covers.
The location was brilliant, right in the middle of Manhattan, a stone’s throw from the Empire State Building. The entrance to the Subway is right outside so getting around is really easy. The room had good facilities, with a coffee machine and mini fridge, which saved us a fortune!
Stayed in April 2024
Reviewed: April 10, 2024
Michelle
United KingdomThe property was a little run down, needs to be renovated however, it was still clean
Location was great, very central to everything.
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content