10 Lafayette Square, Buffalo, NY 14203, United States of America
#23 of 38 hotels in Buffalo
Guests' ChoiceBased on 612 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.6
Facilities
8.3
Staff
8.8
Value for money
7.7
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 23, 2024
Kasia
CanadaI couldn't get the air conditioner cold enough during the night. I kept putting the temperature down but it was not registering it that cool. Pillows were a little uncomfortable for me personally, just being too soft.
Rooms were really nice. The lady at the restaurant (Becky) was beyond phenomenal! She was so amazing with customer service. She was very accommodating to my friends and I despite the chef being busy with a murder mystery night. She honestly could not do enough to help. She deserves an employee of the month award.
Stayed in May 2024
Reviewed: April 29, 2024
Ceilidthbear
CanadaThe pool is very oddly shaped and it's not appealing to be in close quarters with other bathers; the room decor is a little "dated", the tv is on the older side
Spacious, clean room and large bathroom; fitness centre is well appointed and clean; Keurig coffee maker in room; nice city view of Lafayette Square; the restaurant is excellent! Food was amazing and the service is exemplary, such friendly and kind staff there!
Stayed in April 2024
Reviewed: April 28, 2024
Gloria
United States of AmericaThere is no room service to change the beds and replace the towels even when we remove the door sign on Thursday.
The location was great, and the staff was attentive to the needs of the guest. Me and my family was looking for things to do and places to go
Stayed in April 2024
Reviewed: April 23, 2024
Hailey
United States of AmericaDidn’t really have any issues.
Clean and convenient.
Stayed in April 2024
Reviewed: April 13, 2024
Nancy
CanadaFor being over-charged for eclipse rate breakfast should have been included. It was difficult to temperature control the room - if you are inactive or sleeping - the heat shuts off and COLD air blows!
Nice rooms. Eclipse welcome package. Nice view of square. Nice gym. Nice staff.
Stayed in April 2024
Reviewed: April 8, 2024
Tyler
United States of AmericaThe parking
Stayed in April 2024
Reviewed: March 31, 2024
Hilary
CanadaWas inconvenient to park off property due to the snow but the gentleman by the side door entrance was helpful in showing us how to get there. Front desk concierge were not very friendly or helpful thoughout check in and other interactions.
The property was clean and the location was convienent for the purpose of our trip- less than 10 minutes drive away from Riverworks.
Stayed in March 2024
Reviewed: March 4, 2024
Steve
CanadaPrice
Location
Stayed in March 2024
Reviewed: February 11, 2024
Eric
United States of AmericaBrenda at the front desk was great. Accommodated my need for an early check-in.
Stayed in February 2024
Reviewed: January 12, 2024
Raymond
United States of AmericaParking included breakfast included, and more hours at the bar and restaurant available
Great room, restaurant and bar hours were not conducive to our use
Stayed in January 2024
Reviewed: January 4, 2024
Mark
AustraliaCentral, great location.
Stayed in December 2023
Reviewed: December 24, 2023
Leanne
CanadaParking instructions.
Location in downtown.
Stayed in December 2023
Reviewed: December 23, 2023
Chris
CanadaGreat location!
Great location, friendly staff, great layout of the floors for sports teams, outdated rooms.
Stayed in December 2023
Reviewed: December 23, 2023
Mark
CanadaParking is off-site in an open lot which was OK, but if I had known this before arriving, check-in would have been much quicker since there was a line-up of cars at the small lobby drop-off location.
Good for a one night stay for an event at KeyBank Center.
Stayed in December 2023
Reviewed: December 11, 2023
Shelia
United States of AmericaConstruction limits access to the hotel.
Location
Stayed in December 2023
Reviewed: November 18, 2023
Shelia
United States of AmericaConstruction on the trolley interferes with access to the facility by car. This is not the fault of the Hilton, however.
The room was clean and quiet. I slept well. The staff at the front desk were very helpful. The food and service at the restaurant were very good.
Stayed in November 2023
Reviewed: November 14, 2023
Bonni
United States of AmericaThe only issue was that there was construction all around the hotel and it wasn't really convenient to parking. The parking was quite expensive and about a block to walk to the hotel.
The cafe/bar was very good. We ate breakfast and dinner there twice. The service was very good and the food was very good.
Stayed in November 2023
Reviewed: October 19, 2023
Alex
United States of AmericaFree WiFi is challenging to activate.
Great location if you attend a conference in the Convention Center. Comfortable beds and a nice view from the hotel.
Stayed in October 2023
Reviewed: October 1, 2023
Arne
NorwayBad wifi.
Spacious room.
Stayed in September 2023
Reviewed: September 23, 2023
Glenda
United States of AmericaSmiles at the front desk
It was great that you offered complimentary coffee on the 2nd floor. The staff courtesy and friendliness in the dining room was much more pleasant than the front desk
Stayed in September 2023
Reviewed: August 26, 2023
Burns
United States of AmericaWe enjoyed our stay. We had no complaints about our stay. It was comfortable. The staff was very friendly.
Stayed in August 2023
Reviewed: August 18, 2023
Douglas
United States of AmericaLoud AC in one room.
Location was great. Parking easy.
Stayed in August 2023
Reviewed: August 14, 2023
Lunney
CanadaNo parking
Stayed in August 2023
Reviewed: August 12, 2023
Mohammad
PakistanBREAKFAST
Stayed in July 2023
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