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  5. Reviews of Hourglass Hotel, Ascend Hotel Collection

Reviews of Hourglass Hotel, Ascend Hotel Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2400 Camino del Rio Court, Bakersfield, CA 93308, United States of America

#17 of 55 hotels in Bakersfield

Guests' Choice

Review Score

Based on 781 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.4

  • Facilities

    8.4

  • Staff

    8.6

  • Value for money

    8.3

  • Free Wifi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 29, 2024

    9.0
    Another great stay!
    • Business trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The location and its cleanliness.

    The staff is super helpful and very professional.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    9.0
    Overall I would stay here again.
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They tried to give us wrong room but after a bit of hassle they upgraded our room and apologized.

    Nice & clean. Pool was clean and staff was friendly.

    Stayed in May 2024

  • Reviewed: May 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room with Pool View - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    very clean,friendly front desk

    Stayed in May 2024

  • Reviewed: May 7, 2024

    9.0
    Brief but enjoyable stay.
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    A vegan option for breakfast sandwich would have been nice.

    Room was nice with comfortable bed. Fridge and microwave appreciated.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    9.0
    A nice and clean hotel with a number of restaurants in the immediate vicinity.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No tables to eat breakfast at - only a few chairs in the lobby.

    Clean and tidy hotel, good room with a big bed. The breakfast is take and go, but it still offers a reasonable variety, including McDonalds style breakfast muffins.

    Stayed in April 2024

  • Reviewed: May 6, 2024

    7.0
    Nothing special, but solid value if passing through Bakersfield
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    The property could be maintained a bit better. Cleanliness is B, and breakfast is C at best.

    Value is okay, the rooms are spacious and there was a rather nice pool. We spent a night while traveling, so our expectations weren't too high.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    The exit door to terrace needs some capex.

    Nice, comfortable room on the ground floor with direct access to the pool inside the backyard. The breakfasr seemed too little in the beggining, but the warm, fresh burger made our day.

    Stayed in April 2024

  • Reviewed: April 25, 2024

    9.0
    Great staff - great location and rooms were clean. Suggest carpets upstairs and in lobby deep cleaned as there was a not
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Carpet in hallway had a smell

    Location and security

    Stayed in April 2024

  • Reviewed: April 16, 2024

    9.0
    It was a clean, safe and affordable 3 nights.
    • Leisure trip
    • Couple
    • Standard King Room with Pool View - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    On day 2, I requested fresh towels, but no one came for 2 hours.

    The room cleanliness. The filtered water dispenser. The pool was cared for.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    Comfortable stay
    • Leisure trip
    • Family with young children
    • Two Room Suite with Pool View - Disability Access/Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, spacious room. Check-in was quick & easy.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was large, it was quiet, bed was very comfortable

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Price

    Good

    Stayed in April 2024

  • Reviewed: April 6, 2024

    8.0
    We recommend the hotel overall
    • Leisure trip
    • Couple
    • Standard King Room with Pool View - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    We were by the front desk. A lot of early morning staff noise,door slamming , walkie talkies,music The front desk staff door was directly across the hall. We will stay in future a few doors down from the front desk for morning quiet.

    Clean, nice staff

    Stayed in April 2024

  • Reviewed: April 6, 2024

    8.0
    excellent
    • Leisure trip
    • Couple
    • Standard King Room with Pool View - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the breakfast good be much better

    Good value for your money, very clean

    Stayed in April 2024

  • Reviewed: April 5, 2024

    9.0
    Really happy with cleanliness, quiet and comfy bed and sheets- would definitely return.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms had a desk with desk chair and another chair but no table. The lobby complimentary breakfast area had no tables, so returning to room to eat there was no table either.

    Modern and clean with beautiful Pool, jacuzzi & gym

    Stayed in April 2024

  • Reviewed: April 5, 2024

    8.0
    Comfortable and affordable, great for a quick trip!
    • Leisure trip
    • Couple
    • Standard King Room with Pool View - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No matter what we did we could not get the room cool enough, the air conditioner is in the corner farthest from the bed so it just seemed warm all night and we could never get the tv figured out. Fortunately it allowed us better conversation but we could also faintly hear the neighbors conversations and tvs.

    The location was perfect for ease to get anywhere in the city, and the staff were so kind, even offering a cookie at check in! The lobby is absolutely beautiful and the rooms are nice too with walk out patio and the pool view, it was perfect for what we needed.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy at night

    Beda and room comfoetable

    Stayed in March 2024

  • Reviewed: March 30, 2024

    7.0
    Great facility, but...
    • Business trip
    • Solo traveler
    • Standard King Room with Pool View - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was dissapointing, and no tables to eat at. My room was not serviced; apparantly they do not service rooms for a 2-day stay, unless requested, but did not inform me of this. They charge a $150 breakage deposit, which was poorly communicated prior to booking. The gym was not serviced and only had one clean towel and no water cups. The staff was not overly helpful and friendly.

    Lovely rooms and grounds, swimming pool, gym.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    Wonderful
    • Family with young children
    • Standard King Room with Pool View - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location was ok for one night, not much to walk to apart from a couple of steak houses and burger bars.

    Loved the patio door onto the gardens with a swimming pool and a nice seating area, also had our own table and chairs. Had a lovely meal at the Hungry Hunter, beef was beautiful, highly recommend.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    we definitely will be back :D
    • Leisure trip
    • Couple
    • Standard King Room with Pool View - Non-Smoking
    • Stayed 1 night

    the whole experience was cool. from walking into a clean lobby, the room was scent free. the actual room was awesome and clean! it was quiet, we got a pool view and it was stunning. the lobby had free coffee/tea which we loved, cause who doesn't want a complimentary beverage with their stay. :)

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    WIll be back soon!
    • Business trip
    • Solo traveler
    • Standard King Room with Pool View - Non-Smoking
    • Stayed 1 night

    The only reason why I didn't rate the hotel a 10 is that the walls are thin. I could hear people in the other rooms and outside by sliding glass window. New windows and sliding doors would help a lot. Also, the pillows were lousy. The waunity and size were ok, they were just way too soft.

    The staff is outstanding! Excellent customer service. The young lady at the front desk was wonderful! She was cheerful, welcoming, and super helpful! Loved the warm chocolate chip cookies at check-in too! The hotel grounds are really nice and the pool is beautiful. By far, the best hotel for business or short short stay in all of Bakersfield.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    9.0
    A nice place to stay
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    The room was clean and nicely decorated. The bed was comfortable.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Nice view of pool area. Close to great basque restaurant. Clean rooms and friendly staff.

    Stayed in February 2024

  • Reviewed: March 19, 2024

    9.0
    Great Experience. Would stay again.
    • Leisure trip
    • Couple
    • Standard King Room with Pool View - Non-Smoking
    • Stayed 1 night

    Humble breakfast.

    Clean, spacious room with a modern design and a beautiful view, most comfortable bed I ever slept in. Very quiet and peaceful place. Hotel is located very close to restaurants. Friendly stuff.

    Stayed in March 2024

Showing 1 - 25

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