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  5. Reviews of SureStay Plus Hotel by Best Western Sacramento North

Reviews of SureStay Plus Hotel by Best Western Sacramento North This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

350 Bercut Drive, Downtown Sacramento, Sacramento, CA 95811, United States of America

#76 of 83 hotels in Sacramento

Guests' Choice

Review Score

Based on 1172 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.3

  • Location

    6.0

  • Facilities

    5.9

  • Staff

    7.3

  • Value for money

    6.2

  • Free WiFi

    6.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 11, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not enough towels...hand and washcloth. No small suitcase stands,so had to.put suitcase on floor.

    Near to airport

    Stayed in May 2024

  • Reviewed: April 25, 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was very noisy. Someone knocked on my door in the middle of the night. It did not appear to be a safe neighborhood.

    Stayed in February 2024

  • Reviewed: April 1, 2024

    6.0
    Okay to say the least
    • Leisure trip
    • Couple
    • King Room with Balcony - Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Lady at the front desk got an attitude when i re asked instructions on how to get to my room because she explained it so fast, door barely shut securely when going in & out of room, towels had red stains on them plus never recieved more towels when asked for more, key card didnt allow us in once we came back for breakfast was left standing outside in the cold wuth no answer from front desk while calling.

    It was okay

    Stayed in March 2024

  • Reviewed: March 4, 2024

    7.0
    Best Western
    • Business trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like the fact that the soda machine was a little overpriced and the promotional deals are only available through booking through the hotel or it's affiliates. Our first initial reservations were booked through booking.com where they were $10 cheaper but promotional two-night stay one night free did not apply. So apparently third party booking is a No-No. That's also with paying cash at the property so book accordingly. It should be any night verified accounts for promotional deals.

    I like that there's a gated parking lot, and they have hot breakfast. Despite the reviews they kept hot food out pretty quick. But like everywhere else you got to get it while it's hot.. Room rates were market value , but affordable We're here four days, two separate rooms and booked again midstay due to a turn around in our schedule and qualified for the promotional free night, which helped us out a lot in the family already tight on a budget.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Having to call multiple times to get housekeeping to come make my room up

    That I was able to have my cat with me

    Stayed in March 2024

  • Reviewed: February 7, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    My reservation .

    Stayed in February 2024

  • Reviewed: January 30, 2024

    4.0
    Would not recommend - You get what you pay for.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We booked and attempted to call the property 7 times. They never answered, we contacted booking.com and the representative could not even get ahold of them. There were people smoking right outside of our room as we arrived even though it says “non smoking” our room stunk of weed. We attempted to call from the room and they never answered. The breakfast was empty when I went down with my kids, They were out of all of the hot foods. When the hot foods came out so many people were waiting jt was gone super fast. The lights where you get the food were going on and off. When they were off the room would be decently dark. The beds were not comfortable what so ever, very thin and springy. The phone in the room did not even work, to reach out. People were making noise all night long outside of the room.

    The price was an affordable place for my family to stay.

    Stayed in January 2024

  • Reviewed: January 10, 2024

    5.0
    Definitely not somewhere I would stay again unless they change a few things
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff members were not available at the front desk and didn’t seem to understand what I was asking/ saying.

    Stayed in January 2024

  • Reviewed: January 10, 2024

    4.0
    The guests next door to us were fighting and banging on the door for an hour straight at 6 in the morning
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was dog poop everywhere not a designated area for the pets on the property. The staff this night were rude and unfriendly.

    Convenient to freeway and close to downtown

    Stayed in January 2024

  • Reviewed: January 10, 2024

    4.0
    It was ok but I wish it was better
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    we were not given any shower towels only hand towels

    Locked property

    Stayed in January 2024

  • Reviewed: January 4, 2024

    6.0
    Great staff very accommodating good value for money but keep a close eye on your car!
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    someone robbed vehicle when we were asleep.

    the room was nice and great view

    Stayed in December 2023

  • Reviewed: November 25, 2023

    5.0
    room felt dirty and definitely not as pictured. bathroom was old and run down. found a cockroach.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    night staff was rude, room was definitely not what was pictured in the app, smelled like cigarettes, cockroaches, light went out in bathroom

    gated parking

    Stayed in November 2023

  • Reviewed: November 24, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The area itself was not the best. The huge gate where you had to enter a code to get in threw us off as well. It was not as clean as I had hoped, the bfloors looked like they hadn't been swept or mopped. We also woke up to roaches in the bathroom and where the sink area was, and it smelled like weed as soon as we opened the door.

    The convenience and price were great. It was close to the highway as well as within driving distance to restaurants and other things. The staff was great as well and they're pet friendly, which was nice.

    Stayed in November 2023

  • Reviewed: November 14, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast and location

    Stayed in October 2023

  • Reviewed: November 13, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    There was a small kitchenette in our room, but the sink didn't work at all?? It's not a big deal, we were only here for one night. The chair in the room was very slanted, and the sheets on the bed had random stains. vent in the restrooms was very loud, and there was a random alarm outside that went of THREE times throughout the night... very unpleasant. No complimentary tooth brushes or toiletries.

    Beds were comfy

    Stayed in November 2023

  • Reviewed: October 28, 2023

    5.0
    Average stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 6 nights

    Mess up at check in, had paid for two rooms, only one room payment was reflecting

    Stayed in October 2023

  • Reviewed: October 25, 2023

    6.0
    It was okay. Would look around more before booking.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The rooms were old. Just like someone tried to paint over everything gross.

    Like that it was gated it.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    7.0
    Extreme convenience! Everything else was Pretty Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    The windows into each room are weird; they open into a hallway before the outdoors so it felt a little invasive. The shower/toilet room lightbulb dimmed after about 5 minutes. The amenities were dated.

    The pillows, bed, and shower were great. The tv had tons of channels and was easy to use. The bathroom sink and mirror were separate from the toilet/shower, which was better for me to put on makeup. The rooms were well marked. Breakfast was unexpectedly good. The location for walking to a nearby festival at Discovery Park was PERFECT.

    Stayed in October 2023

  • Reviewed: October 6, 2023

    6.0
    It is the right distance from the airport and a leisurely walk to Old Sacramento along the Riverwalk.
    • Leisure trip
    • Couple
    • King Room with Balcony - Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Even though it says non-smoking, the bathroom smelled like wet smoke. One of the towels had black stains on it, even though it felt washed.

    The staff are very nice and helpful.

    Stayed in October 2023

  • Reviewed: September 25, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds with Balcony - Pool View
    • Stayed 7 nights
    • Submitted from a mobile device

    Bad area some staff was rude housekeeping bad had to reclean my room durning stay

    Large rooms good breakfast clean

    Stayed in August 2023

  • Reviewed: September 25, 2023

    6.0
    It was okay for one night stay
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Can be a bit more clean. The pictures are a little bit different when you see it in person

    Close to the airport

    Stayed in September 2023

  • Reviewed: September 25, 2023

    7.0
    It was a nice stay for the price
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    smelled like smoke

    Good service, comfortable

    Stayed in September 2023

  • Reviewed: September 14, 2023

    6.0
    It was pleasant! Again, staff were great! Rooms could be alittle more clean. But overall, it was a decent stay.
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location. There is quite a bit of homeless people (which is beyond the hotels control) but overall, this property wasn’t too bad!

    The staff were super accommodating & nice! Breakfast options were good. For the most part the rooms were somewhat clean. Rooms are alittle different from pictures shown but still nice inside!

    Stayed in September 2023

  • Reviewed: September 4, 2023

    6.0
    Moderate and some moments not feel safe around the property
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    No tv services bad connection To long when requesting more supplies Homeless around the property

    Friendly staff Breaks hot and ready

    Stayed in September 2023

Showing 1 - 25

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