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  5. Reviews of SureStay Plus Hotel by Best Western Sacramento North

Reviews of SureStay Plus Hotel by Best Western Sacramento North This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

350 Bercut Drive, Downtown Sacramento, Sacramento, CA 95811, United States of America

#75 of 83 hotels in Sacramento

Guests' Choice

Review Score

Based on 1157 hotel reviews

5.6

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.3

  • Location

    6.1

  • Facilities

    6.0

  • Staff

    7.2

  • Value for money

    6.2

  • Free Wifi

    6.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 30, 2024

    7.0
    Overall good stay
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast

    Location and amenity

    Stayed in May 2024

  • Reviewed: May 28, 2024

    7.0
    Nice stay, would stay again.
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night

    The restroom was dirty, hair in the tub and soap opened in the sink.

    Breakfast, great customer service.

    Stayed in May 2024

  • Reviewed: May 27, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room had no bathmat or facecloths, 2 towels and one hand towel only, no maid service for 2 night stay and vinyl floor in room was disgustingly dirty: feet were filthy walking around barefoot in room. Other guests were loud. Neighborhood had alot of homeless people around.

    Good Breakfast

    Stayed in May 2024

  • Reviewed: May 17, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    When asked for clean blankets was told they didn't have any more

    The pool and breakfast the rooms

    Stayed in May 2024

  • Reviewed: May 11, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not enough towels...hand and washcloth. No small suitcase stands,so had to.put suitcase on floor.

    Near to airport

    Stayed in May 2024

  • Reviewed: April 1, 2024

    6.0
    Okay to say the least
    • Leisure trip
    • Couple
    • King Room with Balcony - Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Lady at the front desk got an attitude when i re asked instructions on how to get to my room because she explained it so fast, door barely shut securely when going in & out of room, towels had red stains on them plus never recieved more towels when asked for more, key card didnt allow us in once we came back for breakfast was left standing outside in the cold wuth no answer from front desk while calling.

    It was okay

    Stayed in March 2024

  • Reviewed: March 4, 2024

    7.0
    Best Western
    • Business trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like the fact that the soda machine was a little overpriced and the promotional deals are only available through booking through the hotel or it's affiliates. Our first initial reservations were booked through booking.com where they were $10 cheaper but promotional two-night stay one night free did not apply. So apparently third party booking is a No-No. That's also with paying cash at the property so book accordingly. It should be any night verified accounts for promotional deals.

    I like that there's a gated parking lot, and they have hot breakfast. Despite the reviews they kept hot food out pretty quick. But like everywhere else you got to get it while it's hot.. Room rates were market value , but affordable We're here four days, two separate rooms and booked again midstay due to a turn around in our schedule and qualified for the promotional free night, which helped us out a lot in the family already tight on a budget.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Having to call multiple times to get housekeeping to come make my room up

    That I was able to have my cat with me

    Stayed in March 2024

  • Reviewed: February 7, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    My reservation .

    Stayed in February 2024

  • Reviewed: January 10, 2024

    5.0
    Definitely not somewhere I would stay again unless they change a few things
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff members were not available at the front desk and didn’t seem to understand what I was asking/ saying.

    Stayed in January 2024

  • Reviewed: January 4, 2024

    6.0
    Great staff very accommodating good value for money but keep a close eye on your car!
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    someone robbed vehicle when we were asleep.

    the room was nice and great view

    Stayed in December 2023

  • Reviewed: November 25, 2023

    5.0
    room felt dirty and definitely not as pictured. bathroom was old and run down. found a cockroach.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    night staff was rude, room was definitely not what was pictured in the app, smelled like cigarettes, cockroaches, light went out in bathroom

    gated parking

    Stayed in November 2023

  • Reviewed: November 14, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast and location

    Stayed in October 2023

  • Reviewed: November 13, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    There was a small kitchenette in our room, but the sink didn't work at all?? It's not a big deal, we were only here for one night. The chair in the room was very slanted, and the sheets on the bed had random stains. vent in the restrooms was very loud, and there was a random alarm outside that went of THREE times throughout the night... very unpleasant. No complimentary tooth brushes or toiletries.

    Beds were comfy

    Stayed in November 2023

  • Reviewed: October 28, 2023

    5.0
    Average stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 6 nights

    Mess up at check in, had paid for two rooms, only one room payment was reflecting

    Stayed in October 2023

  • Reviewed: October 25, 2023

    6.0
    It was okay. Would look around more before booking.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The rooms were old. Just like someone tried to paint over everything gross.

    Like that it was gated it.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    7.0
    Extreme convenience! Everything else was Pretty Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    The windows into each room are weird; they open into a hallway before the outdoors so it felt a little invasive. The shower/toilet room lightbulb dimmed after about 5 minutes. The amenities were dated.

    The pillows, bed, and shower were great. The tv had tons of channels and was easy to use. The bathroom sink and mirror were separate from the toilet/shower, which was better for me to put on makeup. The rooms were well marked. Breakfast was unexpectedly good. The location for walking to a nearby festival at Discovery Park was PERFECT.

    Stayed in October 2023

  • Reviewed: October 6, 2023

    6.0
    It is the right distance from the airport and a leisurely walk to Old Sacramento along the Riverwalk.
    • Leisure trip
    • Couple
    • King Room with Balcony - Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Even though it says non-smoking, the bathroom smelled like wet smoke. One of the towels had black stains on it, even though it felt washed.

    The staff are very nice and helpful.

    Stayed in October 2023

  • Reviewed: September 25, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds with Balcony - Pool View
    • Stayed 7 nights
    • Submitted from a mobile device

    Bad area some staff was rude housekeeping bad had to reclean my room durning stay

    Large rooms good breakfast clean

    Stayed in August 2023

  • Reviewed: September 25, 2023

    6.0
    It was okay for one night stay
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Can be a bit more clean. The pictures are a little bit different when you see it in person

    Close to the airport

    Stayed in September 2023

  • Reviewed: September 25, 2023

    7.0
    It was a nice stay for the price
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    smelled like smoke

    Good service, comfortable

    Stayed in September 2023

  • Reviewed: September 14, 2023

    6.0
    It was pleasant! Again, staff were great! Rooms could be alittle more clean. But overall, it was a decent stay.
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location. There is quite a bit of homeless people (which is beyond the hotels control) but overall, this property wasn’t too bad!

    The staff were super accommodating & nice! Breakfast options were good. For the most part the rooms were somewhat clean. Rooms are alittle different from pictures shown but still nice inside!

    Stayed in September 2023

  • Reviewed: September 4, 2023

    6.0
    Moderate and some moments not feel safe around the property
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    No tv services bad connection To long when requesting more supplies Homeless around the property

    Friendly staff Breaks hot and ready

    Stayed in September 2023

  • Reviewed: July 27, 2023

    5.0
    You get what you Pay for
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very poor WiFi. Kind of dirty rooms, dirty towels, strong cigarette smell in the rooms

    Good location, close to airport and close to downtown.

    Stayed in July 2023

Showing 1 - 25

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