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  5. Reviews of Irish Cottage Inn & Suites

Reviews of Irish Cottage Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9853 US Highway 20, Galena, IL 61036, United States of America

#3 of 8 hotels in Galena

Guests' Choice

Review Score

Based on 826 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    8.9

  • Staff

    9.2

  • Value for money

    8.2

  • Free WiFi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 17, 2024

    8.0
    An enjoyable long weekend to celebrate our fortieth anniversary.
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 3 nights

    We had a hard time controlling the temperature in the room. The fan never seemed to shut off unless we turned it off—which we did at night. Without an occasional fan, the room became a little stuffy overnight. Not a big deal, but also not optimal. We were charged an amenities fee for breakfast and afternoon tea. If you're expecting a bed & breakfast-type afternoon tea, this is not that. Definitely not worth coming back from town for. There were teabags and hot water, but the little sandwiches and day-old pastries left a lot to be desired. The breakfast buffet was standard fare, though no cereal or bacon, and only peach yogurt. On our last morning, the breakfast was "cooked to order," but there were only two options, and they were not interchangeable: eggs and potatoes or french toast and bacon. When I asked for some extra bacon, I was told there probably wasn't any available because it was Monday, and sure enough we were each given only two slices. The french toast was cold and the syrup was straight out of the fridge.

    The location is great and the shuttle service is stellar. The sitting areas and back deck are nice places to relax and meet other guests. The room was a good size, the bed was comfortable, and the staff was friendly and for the most part helpful. The fresh fruit at breakfast was nice, as was the availability of fresh coffee first thing (6:00) in the morning.

    Stayed in May 2024

  • Reviewed: May 15, 2024

    8.0
    First visit...will return. Very comfortable stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Paddy melt in restaurant was dry and disappointing. Music with breakfast was terrible.

    Breakfast was great. Hot tub was delightful. Bed was very comfortable.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    8.0
    The staff were excellent especially Elliot who waited on us in the restaurant. He was attentive, quick with orders and m
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hot tub could have done with a little scrub!! The rim had a film of dirt on it ! The pool was perfect temp!

    Being from Ireland I enjoyed the Irish Theme .

    Stayed in May 2024

  • Reviewed: May 7, 2024

    10
    Will return
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    We ate dinner at the Irish pub. It was amazing.

    Stayed in April 2024

  • Reviewed: April 25, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Amazing staff and shuttle to and from the downtown area was key!

    Stayed in April 2024

  • Reviewed: April 24, 2024

    9.0
    Surprises are always fun. Afternoon tea offerings, and a shuttle service! Definite pluses for us!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    I honestly can’t think of anything. We had a great time.

    Amazing staff! Very important to me. Great breakfast. The short hiking path out back was a big plus for us. We came during the winter and still found so much to do right there. Would definitely book again!

    Stayed in February 2024

  • Reviewed: April 15, 2024

    9.0
    It was great
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Update the rooms

    The room itself needs updating, Staff was awesome! We had a server whom we later saw in the bar named Joy and she was truly one of the most hospital person I’d ever met. She was truly a JOY!!! I am a Customer Success Director so I love to see someone who truly loves what they do!

    Stayed in April 2024

  • Reviewed: April 10, 2024

    10
    Had an AMAZING EXPERIENCE!! Will definitely visit again.
    • Leisure trip
    • Group
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Very friendly and upscale!

    Stayed in March 2024

  • Reviewed: March 31, 2024

    10
    Awesome place and great food and ambiance.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    I wish there were more Irish items and decor.

    The room and pool size and cleanliness, pub, food, music, everything was great. The breakfast was impressive as we did not expect it.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The staff were all helpful and friendly. I really enjoyed the authentic Irish vibe, and the live Irish music in the pub was awesome. The room was clean, bed comfortable. The chairs and sofa were hard as a rock, but we didn’t use them much anyway. Breakfast was surprisingly very good. A nice stay for sure. We will be back!

    Stayed in March 2024

  • Reviewed: March 2, 2024

    10
    We’ll be back!
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    NA

    Charming. Wonderful staff. Great location.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    10
    I love it and will come back and recommend the property
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to say

    I loved everything there was there the place was absolutely amazing

    Stayed in February 2024

  • Reviewed: January 26, 2024

    10
    We would stay there again! Also would recommend it to others, that's how we knew about it.
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night

    The room we slept in was pretty chilly but not unbearable. Bed was very comfortable.

    We liked the location. Our room we booked was very nice with plenty amenities. We ate our evening meal and breakfast....excellent!!!!!

    Stayed in December 2023

  • Reviewed: January 25, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    Good

    Stayed in January 2024

  • Reviewed: January 22, 2024

    10
    Was wonderful
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    Can't say there wasn't any

    Everything it's clean comfortable food and entertainment was five stars

    Stayed in January 2024

  • Reviewed: January 16, 2024

    10
    I was driving through and said, look, Best Western and as I was making the reservation this option was available. So gla
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    It was very inviting

    Stayed in January 2024

  • Reviewed: January 2, 2024

    10
    A lovely stay, nice accomodatins.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Nothing.

    Breakfast was what you might typically expect, buffet style hot items etc. Lovely scones.

    Stayed in December 2023

  • Reviewed: January 1, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    Your reservation platform. I love the hotel

    We enjoy this place every year and this is the first year we had any reservation issues and the only year we used bookings, the reservation had to be searched for and the only wY they could find it was through email. I suggest you do something to fix the way you upload reservations.

    Stayed in December 2023

  • Reviewed: December 31, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was fine. Guinness was expensive in the pub. Shower seemed dated.

    Big, clean room. Table and chairs plus fridge were nice. Loved having the pub attached. Overall very nice facilities. Staff was very friendly.

    Stayed in December 2023

  • Reviewed: December 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    The jet streams in our in-room jacuzzi did not work as well as the jet streams on the hot tub. But other than that everything was great.

    The hotel was incredibly clean. There was plenty of privacy. We heard no noise from the other rooms or hallways. The staff was super friendly and helpful.

    Stayed in December 2023

  • Reviewed: December 26, 2023

    10
    Would definitely recommend a stay here! I would come back and stay again. Such a charming place.
    • Leisure trip
    • Solo traveler
    • King Suite with Spa Bath
    • Stayed 3 nights
    • Submitted from a mobile device

    The couch should be changed. It was just not comfortable to sit on.

    Frank O'Dowd's was a wonderful pub. Enjoyed the fish and chips one night; the Kale slaw was especially good. Had bangers and mash another night. Both very good meals. Loved my room. The electric fireplace was so homey. The jacuzzi was especially nice, especially after a long day walking around Galena.

    Stayed in December 2023

  • Reviewed: December 25, 2023

    9.0
    Everything was wonderful except the shuttle only drops to one place and the pool was freezing. Would definitely recommen
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was freezing!

    Beautiful, convenient, great food

    Stayed in December 2023

  • Reviewed: December 19, 2023

    8.0
    Fabulous quiet place to getaway for a few days!
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast was hot or miss. It seems the weekend breakfast is much better than during the weekdays.

    We loved the suite we booked with the hot tub! It was a very quiet hotel, hardly any kids. The pool and hot tub available in the hotel was also very nice and clean with hardly any occupants.

    Stayed in November 2023

  • Reviewed: December 11, 2023

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    That the pool wasn't up and running. That was the only thing.

    The shuttle to downtown and the pub. Everyone was very friendly.

    Stayed in December 2023

Showing 1 - 25

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