Breakfast should be included! Water was way overpriced $4 each

Heated pool

Stayed in May 2024

Rooms are very plain, but were clean!

The location was amazing. The staff was great. The Island is its own vibe.

Stayed in April 2024

I didn’t like the prices of the food I through it was a little expensive but it’s expected.

I loved the pool and the staff was very friendly and welcoming

Stayed in April 2024

The rooms need to be updated.

The hotel was in a great location. Staff were friendly. The pool area was nice. The pool towels need to be replaced. The hotel rooms, hallways, elevator and exterior needs to be updated. Parking was available at a decent price. The food was okay. Didn’t enjoy the hidden fees.

Stayed in April 2024

Bars in reset closed at 5 or 10. All pools closed at night. So by ten you have to leave to find fun

Pretty, close to beach. Affordable

Stayed in April 2024

The breakfast buffet was not worth it. The pool could have been warmer. The ocean was warmer than the pool.

Night entertainment on outdoor deck/bar. Resort was clean.

Stayed in April 2024

This is just my observation and possible suggestions..... Lack of railings for those with mobility issues on pool deck, lack of chairs for those with possible bariatric issues, particularly at beach bar and pool area. Not everyone can use chaise chairs that low to ground. Different bar prices at beach bar and pool bar, no signage to explain. [Same drink all week, frozen colada mix, should be same] Breakfast buffet was cold i.e. sausage, pancakes need additional fruit. Bananas? Grapes? Limited entrees for dinner i.e. pasta [.may have missed it listed].. last, seems a bit of overkill to pay $16 per night for parking when the lot is a piece of the property, more important the lot is not secured and using a handicapped placard isn't of importance.While it is indeed a large place the weekend brought many parkers to access the beach and park for free, in handicapped spaces. Seemed.totally inconvenient to check out at 3am, i specifically asked at desk to do it the night before.

Staff was cordial and helpful [although some.persons did not speak or understand english] The location was super. Very clean and housekeeping very punctual. Atmosphere was good and other guests were friendly. Room was not that comfortable but will make better accommodations next time.

Stayed in April 2024

Needs some updating inside, dirty furniture, should have a hot tub for adults only. Could not use it as it was always full of small children.

Location, staff and the view from our room

Stayed in April 2024

Hidden fees.

Grounds were beautiful. Breakfast was great.

Stayed in April 2024

The facility was a little run down and the main grotto pool is freezing until at least mid July

The resort has a great location and ready access to the beach.

Stayed in April 2024

I wasn’t happy with the single night room being a non elevator room as it was in the second floor. The person that was staying in that room has handicaps and it made it difficult

Stayed in April 2024

More parking that isn’t in the parking garage might be helpful. The housekeeping staff never refilled the body wash/shampoo containers that were hanging on the inside of the shower. Some more hangers in the rooms, as having wet towels or bathing suits and no closet space for other clothes.

The pools and paths were great; we enjoyed the grotto bar (even braving that freezing water to get into it) Our housekeeping staff were always friendly and courteous. The kitchen manager was kind and professional, I interacted with him a couple brief times in the restaurant. The public restrooms on the premises were well kept and clean, and we liked the pier going down to the beach. Kitchen staff and servers were attentive and good at keeping the breakfast buffet full.

Stayed in April 2024

Two mornings, the construction that was active started before the promised 9am.

Staff was friendly. Good restaurants. Good location. Pools were nice. Great beach access.

Stayed in April 2024

Beautiful location! The first room we stayed in that faced the pool with the volcano was beautiful. We decided to extend our stay so we had to move to another room. Though the second room had much more room & extra beds, we could not get the temperature regulated to control the dampness in the room. The hotel grounds are well maintained & very appealing to the eye. The tacos at the outside grill were fantastic & the best we had while staying in the area. The food at the restaurant/bar was also very good & the entertainment was very enjoyable.

Stayed in March 2024

Breakfast expensive but not very good Cockroaches in one of the rooms Could be cleaner

We enjoyed some of the activities likesmores, music bingo. Location and beach were excellent

Stayed in March 2024

You had to pay for parking, WiFi didn’t work well, no able to accommodate adjoining room request.

Access to the beach and pool both Fun evening activities

Stayed in March 2024

Was not able to accommodate adjoining room request for family

Location to the beach and eateries in walking distance

Stayed in March 2024

The big pool was COLD and a little dirty. I wish it was heated like the second pool at the resort. There was a swim to bar in the cold pool and would have been nice to use it. At the beach there were nice blue lounge chairs but you had to pay to sit in the lounge chairs, even if you were a guest at the hotel.

Excellent location!

Stayed in March 2024

The room was small with very little storage and not enough place to hang wet bathing suit and towels

Stayed in March 2024

Loud in the mornings, chipping paint on stair rails, low water pressure.

Access to the beach, heated pools, and planned activities.

Stayed in March 2024

One day there was a island staff member that yelled at me and my kids because my kids were moving some patio furniture around back in the area where the bean bag toss games are. That was upsetting because he actually yelled at me and the kids from a balcony on the 4th floor so it was really loud and came off pretty rude and was somewhat embarrassing. My kids were moving patio furniture in a circle and moving it out of its designated spots well we waited for my wife who was changing. My kids are 3 and 4 and have allot of energy and were excited to be there and all of a sudden a guy yelled from a 4th floor balcony, "sir, don't let your kids move the furniture around!" And the way he yelled there was a hint of rudeness and anger in his voice which kind of upset me. I felt it was a little out of place, the kids were being kids and having fun, not many people were around using the furniture, and if it was really a big deal I felt it would have been more appropriate to come down and talk to us rather than yell at us.

Mickey the pirate was a lot of fun. My kids really enjoyed his show! The movie in the pool was a fun activity and we enjoyed the s'mores!

Stayed in March 2024

I didn't like that I booked an ocean view and then when I got to the hotel they didn't have my room so they put me in a room with no ocean view. But they did give me a discount.

I like that it was so close to the beach.

Stayed in March 2024

No indoor pool

The breakfast was very delicious.. The beach was truly amazing

Stayed in March 2024

Beautiful grounds

Stayed in March 2024