We paid premium price for our room which I thought was on the beach( online pics very deceiving). The room was cluttered with things to buy and even though it was off season and there was ample room in the parking lot, we had to pay $30/night to park. Very poor lighting over the sink in the bathroom. .

The view of the lake, a friendly staff, coffee available in the lobby early every morning and the shuttle to shops and restaurants.

Stayed in May 2024

See above

The room details were good. Robe, comfortable, great bathroom. The room looked like it was on the lake in pictures and it’s expensive but there is a public street in front and a gated beach. There was loud construction that kind of ruined our stay and made sitting on the balcony unpleasant.

Stayed in April 2024

Was told I would have beach view and did not

The room was beautiful

Stayed in April 2024

The terrible Booking.com experience that was time, energy, loyalty draining from my booking thru into interrupting in my special family visit while onsite where The Landing team stepped up and again providing all the guidance and support we needed to resolve the significant, pricing, service and Booking’s lacking issue resolution process. Only constructive feedback for the property is around lower than expected house keeping experience from lacking of thoroughness and inconsistency of cleaning, cleaning too early in am and making a lot of noise even in vacated rooms when some guests may be there to rest. Additionally, the general noise level in building 2 was pretty high given the team let me know it’s an older building that doesn’t have as recent/good of construction and so noise level on ceiling and even side walls is greater than desired and again too early in the am. Lastly, although the overall property, facilities, rooms, bathrooms, etc are great, the property definitely could use an overall update of the details to bring the overall details more in sync with the predominance of this property/experience. Again, this property, team, service and overall experience is excellent - exceeding expectations, they can dial in these fiber details and even ongoing upkeep of the details would make a great experience enter the “top-notch” for this pricing, type, and category of properties.

Everything about the property, beach front, quiet location, views, *free shuttle* (especially important for person with disabilities, let alone for ease of access to nearby locations in Heavenly Village town area and overall safety navigating around town), and most importantly the staff was excellent individually abd even better as a collective team. Special thanks to Charles, Jason, Dylan and team for doing a great job exceeding our expectations in being extra supportive, helpful and accommodating in every way to make our stay and now imminent return such a special and memorable celebration.

Stayed in April 2024

On site restaurant is very expensive and resort fee is excessive for the amenities. We came from another high end restaurant the day before (Kalani’s) and a bit shocked to see drinks are even more here ($20 for a cocktail). Food was good but overpriced. I would also say this is a 4 star hotel overall. I would stay here again but likely avoid the restaurant.

Clean and spacious rooms, great staff members and location. The jetted bathtub after a ski day is wonderful!

Stayed in April 2024

Jimmy's restaurant was a huge disappointment. The atmosphere and ambiance is beautiful, however the food needs a rehaul. It was an embarrassment. No flavor, no thoughtfulness. We ended up sending our food back, which was so disappointing as we were trying to enjoy a special night. They are charging a lot for their meals. If they were delicious and flavorful it would have been worth it, however it was not delicious or flavorful and they should really take a look at that. If I ever stay at the landing again I will definitely go into town to eat and we'll skip Jimmy's all together.

The manager was very nice, patient and accommodating. Very personable and thoughtful.

Stayed in March 2024

everything good but pricey.

Stayed in March 2024

I wish rooms were less pricey. Also, parking fee was not included.

Staff was accommodating. Our room was upstairs, cozy with a basic fireplace, and had a balcony with partial peek to the lake. Room size was not big but ok. I couldn’t figure out how to make the heated floor in the bathroom work but overall liked the clean bathroom. Bathrobes & slippers were available.

Stayed in November 2023

Our second day Seraphina in the office was rude. Our room was so small. Our room didn’t feel clean. Our room was right next to the maid area so we were woken up by banging each morning. 2 martinis cost $50 here. Insane.

The location was great, the shuttle service was great, and the staff day 1.

Stayed in January 2024

Parking was additional fee unless you park for free on the side of the road. Fireplace was faulty and didn't work, would have been nice to use. Spa service pricing was astronomical.

Room service was timely and delicious. Bathroom had steam room within shower plus heated toilet seat and towel warmer. Mountain and lake view from king suite balcony was beautiful. Front desk brought us a fan at our request.

Stayed in November 2023

Table and chairs?

Stayed in October 2023

Bathroom lighting.

The location and the staff were exceptional!!

Stayed in October 2023

We chose the hotel for the location but the view from the room was just over a terrace, with the lake hardly visible. Restaurant food was poor. My cod was served partially raw first time. Then it came back over-seasoned and chewy. They didn’t charge for it.

Great lakeside location. Friendly staff. Easy parking.

Stayed in October 2023

Pricey.

Great view of Lake Tahoe. Very convenient to the restaurants and shopping area. Beautiful bathroom. Very comfortable.

Stayed in October 2023

Too expensive for the value it provides.

Very close to the beach, clean, comfortable

Stayed in October 2023

I wish they had a loyalty program for guests. Please come up with one :)

I love the location of this place. We’ve stayed here a few times and I always book the lake view. Rooms are clean. Restaurant is good. I would give the restaurant a 4- out of 5. They greet you with a glass of champagne at the front desk of the hotel which is lovely. I wouldn’t call it a 5 star hotel but definitely a decent 4. I wish the prices weren’t as high. But, everything is more expensive now. We will come back here. I’m grateful for a wonderful experience. Love Lake Tahoe!

Stayed in September 2023

The room smelled so bad, the sink stopper thing clogged and nobody fixed it during our stay and tv remote worked half the time..

Great restaurant!

Stayed in September 2023

I had a sliding glass door that opened directly on to the parking lot. No view of the lake. Not any effort to improve the ambiance.

Breakfast not included. Staff friendly and went above my expectations to make sure I enjoyed my stay.

Stayed in August 2023

We didn't like the restaurant in the hotel so much. Way too expensive

Very nice hotel, beautiful rooms and friendly staff.very good location.

Stayed in August 2023

Wasnt much staff available l.

Location

Stayed in May 2023

Pool area is very dull and boring. There’s no bar at the pool and was pretty empty when the hotel was sold out.

Location. Rooms. Staff

Stayed in July 2023

Thought the Bathroom window was odd. Called for room service twice with no answer at front desk. Room was hot- a/c wouldn’t go below 72

Location

Stayed in August 2023

Staff at the reception seemed a bit snobbish to me, gave us furthest room, could have shared more details about offers hotel has. Valet parking could have been easily made a regular self parking. And yes, I'd love it to be a bit less expensive

Spacious and very cozy room - large balcony, beautiful interior design, comfortable chairs, nice bathroom with heated floor. Located right next to the beach. Very good restaurant. Free bicycles. Overall very cool.

Stayed in July 2023

There was nothing not to be liked .

Can not beat the location.

Stayed in July 2023