875 Hotel Circle South, Mission Valley, San Diego, CA 92108, United States of America
#21 of 240 hotels in San Diego
Guests' ChoiceBased on 318 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
8.9
Facilities
9.0
Staff
9.0
Value for money
8.5
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 6, 2024
Sharline
United States of AmericaNothing
The hotel staff were exceptional accommodating especially Daniel who went above and beyond to ensure we were please with our room and services
Stayed in May 2024
Reviewed: March 31, 2024
Morton
United States of AmericaGreat staff well kept
Stayed in March 2024
Reviewed: March 26, 2024
Lorraine
United States of AmericaDidn't like that parking is extra. Had to pay $29.
very clean. Near Sea World. very great Location. The pool was very nicely heated. The spa... AMAZING !!!
Stayed in March 2024
Reviewed: March 26, 2024
Donald
United States of AmericaWhen we come back to San Diego this is where we will stay
The food was delicious in the restaurant staff in there were amazing
Stayed in March 2024
Reviewed: February 3, 2024
Sharon
United States of AmericaIt would nice to have more variety in your snacks area. I know there are restaurants on premise but small sandwiches or cheese snacks would be nice for a grab and go.
Room service was amazing. The braised short rib meal was excellent. The rain shower was heaven and the body wash was convenient and of great quality.
Stayed in January 2024
Reviewed: December 10, 2023
Sally
United States of AmericaN/a
Very clean and the staff and service was excellent.
Stayed in November 2023
Reviewed: November 15, 2023
Nicholas
United States of AmericaThe bed was not the softest
Smelled amazing once you walked inside the hotel
Stayed in November 2023
Reviewed: November 13, 2023
Elizabeth
United States of AmericaWhen we first came in to get checked in, no one greeted us. There was 2 people at the counter, one was with a customer and the other one wasn't. Neither even looked up to even acknowledge us. We stood there in front of the counter very awkwardly because we weren't even sure if we should come up to the window. We slowly after waiting about 5 minutes, walked up and the person that checked us in seemed like he has been waiting on us. It was weird.
It was one of the best hotels I have stayed at. Very cleaned, smelled great, low or no noise at all. We were able to enjoy our stay to the fullest. The bathroom was a little awkward because there was a lot of unused space where there was room for a double sink, which would have made it absolutely perfect.
Stayed in October 2023
Reviewed: November 3, 2023
Louann
United States of AmericaNothing wrong with the property. Everything was just right!
Very clean and staff were super nice!
Stayed in October 2023
Reviewed: November 2, 2023
Cheryl
New ZealandNo laundry facility onsite.
Luxurious and comfortable room. Central location.
Stayed in October 2023
Reviewed: October 23, 2023
Annette
United States of AmericaThe only problem we had was the toilet would run for an extended period of time. The maintenance man saw us at the elevator and immediately went to fix it. We were impressed with him reaching out to us and asking if everything was ok.
Everyone was very friendly. The room was quiet and clean.
Stayed in October 2023
Reviewed: October 18, 2023
Morgan
United States of AmericaThere was no ice machine. Bed was a little worn out because it sank in different spots.
The place was kept well cleaned. All basic needs were available in the room.
Stayed in October 2023
Reviewed: October 16, 2023
Gilda
United States of AmericaTowel rack should be closer to sink in bathroom area.
The staff was very friendly and helpful.
Stayed in October 2023
Reviewed: October 12, 2023
Eileen
United States of AmericaParking was hard to find every time
Clean, friendly staff, quiet, comfortable
Stayed in September 2023
Reviewed: October 7, 2023
Roisin
CanadaNothing
Beautiful hotel and helpful staff
Stayed in September 2023
Reviewed: October 7, 2023
Ross
United States of AmericaResort fees and parking fees.
Stayed in September 2023
Reviewed: September 23, 2023
Christina
United States of AmericaEverything.....
Stayed in September 2023
Reviewed: September 11, 2023
Gilmer
United States of AmericaWhat I didn't like about this hotel was that there wasn't any cameras in the parking lot. There was various amounts of camera inside the hotel but not outside. I had a incident while having my car outside in the parking lot. keep in mind, I payed 30$ a night. An hour before I was about to check out my car had gotten crashed into, I noticed right when I left and I called the hotel and they mentioned having no cameras. I payed $30 which is ridiculous because at the end my car ended up being crashed and they didn't want to do anything about it. Anyone would be upset if this happened to them. The hotel has to place cameras in the parking lot for people's safety.
The stuff services
Stayed in September 2023
Reviewed: September 11, 2023
Abigail
United States of AmericaThe pumps for the soap and shampoos did not work. I also had asked if they had a loyalty plan because I do weekly staycations every weekend and didn’t get much info on that
The lobby was beautiful. The restaurant exceeded my expectations and the staff were all friendly
Stayed in September 2023
Reviewed: August 20, 2023
Quanita
United States of AmericaN/A
Nice smell, clean, modern, and well maintained 😊. I highly recommend the Presidential Suite🤩
Stayed in August 2023
Reviewed: July 25, 2023
Quetilla
United States of AmericaTe staff who greeted us when we arrived was extremely friendly. Also the dinner at the restaurant was great, and although we were a bit late, we got 100% great service.
Stayed in June 2023
Reviewed: July 24, 2023
Jeetendra
United KingdomGreat hotel nice rooms nice pool never had a chance to use it.
Stayed in July 2023
Reviewed: July 22, 2023
Scott
United States of AmericaUpon check in our room was under maintenance when we entered our room. Plumbing issue and smelled a little, we quickly got another room and all was fine.
Very Modern, clean and smells amazing in the Lobby.
Stayed in July 2023
Reviewed: July 20, 2023
Joseph
United States of AmericaDidn't have breakfast
N/A
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content