Valet parking was expensive

Stayed in May 2024

New hotel, great rooms, great location, awesome staff, great coffee Boarders on tenderloin district, so if you’re sensitive to rough neighbourhoods, this might not be the place for you. We however loved everything about it.

Stayed in May 2024

Roomy lobby, hotel felt new, good restaurant in building

Stayed in May 2024

This is one of many hotels trying to impose a 'services charge" on top of the room rate. This is a scam and guests should refuse to pay it as I did. Wi-fi and water should be included in the price of the room, and, if someone wants to rent a bicycle they should pay separately for that. Also the breakfast croissants were soggy--unforgiveable in a city with first-class bakeries. And this block of Turk Street is scruffy

Stylish modern design, exceptionally well-organized room, helpful receptionists. Bed remade promptly , replacing duvet with blanket

Stayed in May 2024

Walking at night in that area is a bit uncomfortable to do. It appears to be a gathering place for homeless people. The matresses are very soft. For someone with back issues it could cause a sleepless night.(s) and back pain. Otherwise the room was comfortable, quiet and full of light, and clean. Spacious bathroom.

A Central location in walking distance to down Town. (20 minutes)

Stayed in May 2024

Location, too close to the Tenderloin and drug addicts. Housekeeping service was inconsistent. Some days they would replenish my coffee and some days not. I ran out of coffee and had to call reception to get more. My room service dirty dishes never got taken out. I checked out and they were still there.

Great facilites

Stayed in May 2024

Over the road from the hotel are some very interesting characters shall we say. The TV keeps losing signal. You can only sit on the roof terrace from 4pm, so if you want to relax in the sun you can’t.

Very good rooms, clean fresh. Nice gym too.

Stayed in May 2024

The location

I liked how accommodating it was & the room was okay. I was told i was getting a city view but i had a view of the side of another building

Stayed in February 2024

Being served our drinks in plastic cups at the dark bar

Most everything

Stayed in April 2024

Location is as sketchy as it gets.

Modern and spacious rooms, great view, and a fantastic coffee machine.

Stayed in March 2024

The front desk staff were a bit rude, didn't seem to want to look up from their phones. No one to help with bags. Also the room wasn't 100% clean - the couch was stained and there were sticky smudges on the tables.

Really beautifully designed hotel, great views, nice amenities. The view from the room was spectacular.

Stayed in April 2024

Location - but solved with Uber in and out

Quality and cleanliness

Stayed in April 2024

The parking is vale parking or park outside on a parking lot that we needed to pay extra for it

The room was super clean and comfortable. We loved it and there are pet friendly

Stayed in March 2024

Despite the location itself being conveniently located and the building being beautiful, just across the street is extremely run-down, with homeless and vagrants roaming, and the tart smell of urine in the air. We awoke the next morning to the sound of people fighting in the street and bashing car windows in on a Sunday morning. But that’s just the paradise of San Francisco these days.

Staff was amazing from front desk to the events coordinator Sydney. Modern/retro art and decor is on point. They brought back the mini-bar! Rise over Run rooftop restaurant/bar is great. We were upgraded to a suite, which was FANTASTIC. 5 minute walk to the closest Bart portal on Powell st and about 20 minutes walk down to the Embarcadero.

Stayed in March 2024

Location is awful. Didn't realize the hotel was in the Tenderloin district of SF, which is somewhat my fault. However, I felt the price of my room should've been less expensive considering the location. Once you're inside the hotel though it's like being in a different world. They also have plenty of security nearby. I just recommend Ubering in and out of the area.

Nice rooms and amenities. The entire hotel was very clean. Restaurant staff was great and so were the food and drinks. The rooftop views were nice too.

Stayed in February 2024

Location of this hotel is horrible. For the price we payed and where the location of the hotel is was really disappointing. once inside the hotel you felt safe. But the streets that this hotel is located is not ideal. I wouldn't recommend staying in this area at all - which is a Shame because the hotel itself is nice.

The hotel itself was gorgeous. Aesthetically it was a nice hotel and the amenities were nice as well. Cleanliness of the room was great and the shower was amazing. Coffee shop in the bottom of hotel was amazing and also has a beautiful rooftop bar! Staff were always polite. Close to union square.

Stayed in January 2024

I thought the homeless people outside the window was very sad and depressing. I felt sorry for them doing their laundry in the gutter and picking cigarette butts. I can’t believe beautiful people have to live like that. I wish I could have helped them.

The restaurant at night was too crowded and loud to eat in. It was obvious though that many other guests were enjoying their food.

Stayed in February 2024

The area around the hotel seems very unsafe by night (my wife was afraid to go out at dark)

Stayed in January 2024

While some staff were exceptional at times I felt like an afterthought. Ignored at front desk when checking out for example.

The location and style was a refreshing change from the big chain hotels

Stayed in December 2023

Tenderloin.

Comfortable, clean, coffee shop.

Stayed in November 2023

Homeless people everywhere, drug use

Stayed in November 2023

The location was pretty rough.

Nice design

Stayed in November 2023

The rate to park

Stayed in November 2023

Limited reservations at the restaurants on premise. I felt more could’ve been done as a guest staying at the hotel as opposed to a walk-in guest.

Staff was nice, facilities were clean.

Stayed in October 2023