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  5. Reviews of The Marshall House, Historic Inns of Savannah Collection

Reviews of The Marshall House, Historic Inns of Savannah Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

123 East Broughton Street, Savannah, GA 31401, United States of America

#4 of 130 hotels in Savannah

Guests' Choice

Review Score

Based on 1503 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.7

  • Facilities

    9.0

  • Staff

    9.5

  • Value for money

    8.4

  • Free WiFi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 3, 2024

    9.0
    Classy!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in May 2024

  • Reviewed: May 2, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing!

    Staff was kind and helpful. Room was spotless and charming! Amenities were great and location was central to everything.

    Stayed in May 2024

  • Reviewed: April 30, 2024

    8.0
    Great location, service and experience!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only reason for the 8 score was of course the hotel is dated and a bit noisy ac (which prevented hearing any ghostly activity)😀

    The history and entertainment was fabulous!

    Stayed in April 2024

  • Reviewed: April 29, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with One Double Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was perfect.

    Perfect location at the heart of downtown, with all sights in a short walking distance. Beautiful historic building, comfortable and clean rooms. The breakfast was exceptional, a great variety of food cooked fresh for each guest. Highly recommend!

    Stayed in April 2024

  • Reviewed: April 25, 2024

    10
    There were lots of things to do and friendly, helpful staff.
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Location, history

    Stayed in March 2024

  • Reviewed: April 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Petite Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was very inconvenient as was the 4:00 check-in. Time.

    The breakfast was excellent.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    10
    for a one night stay it was enjoyable
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    nothing

    Breakfast was outstaning, location was perfect

    Stayed in April 2024

  • Reviewed: April 21, 2024

    9.0
    Very comfortable hotel in central location
    • Leisure trip
    • Travelers with friends
    • Superior Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Central location and historical significance. Loved the wine and cheese evenings with quiz or live music.

    Stayed in March 2024

  • Reviewed: April 20, 2024

    8.0
    hotel with a nice atmosphere
    • Leisure trip
    • Group
    • Double Room with One Double Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    small room

    nice old inn with good location

    Stayed in April 2024

  • Reviewed: April 19, 2024

    10
    The Marshall House
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Can't think of anything.

    The staff were helpful and friendly. The room was beautiful. Breakfast was delicious and the location was close to everything.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    8.0
    Historic stay
    • Leisure trip
    • Solo traveler
    • Petite Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Noisy street, especially on weekend. Regretted paying price for room.

    Staff helpful. Lovely old building. Afternoon wine and entertainment nice touch.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    10
    This was a great place to celebrate our 10th wedding anniversary and my wife’s milestone birthday.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Location perfect. Staff terrific, special shout outs to the Assistant Manager Ken, Wayne at both breakfast and the evening wine and cheese session and Carleton at the front of the house also the concierge. Amenities exceeded expectations.

    Stayed in April 2024

  • Reviewed: April 17, 2024

    10
    A perfect location and enjoyable stay in Savannah- a historical gem
    • Leisure trip
    • Couple
    • Petite Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Beautifully restored historical hotel central to everything. Wonderful staff, nice breakfast,fun and educational evening wine and cheese reception. Walking distance to restaurants and activities

    Stayed in March 2024

  • Reviewed: April 16, 2024

    10
    I would stay there again and recommend it highly!
    • Leisure trip
    • Travelers with friends
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location! Outstanding staff! Perfect ambiance for our trip!

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    Perfect location to walk anywhere.
    • Leisure trip
    • Group
    • Classic Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Outside lights shining into room kept the room light throughout the night.

    Perfect location. Historic hotel with wonderful staff.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    9.0
    Wonderful
    • Solo traveler
    • Double Room with One Double Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The front desk staff wasn't quite as friendly as usual but still helpful. The street noise can be quite loud ( not the hotels fault).

    Love the ambiance of this hotel. I've stayed here several times and it's always pleasant and clean. The breakfast is always phenomenal and no other hotel compares. The attendants are so friendly. It's just a cozy hotel.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    It’s a beautifully restored 1850’s hotel with modern comforts. The staff is very friendly and welcoming.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    9.0
    Wonderful
    • Business trip
    • Couple
    • Superior King Room
    • Stayed 6 nights

    Heat system was a bit noisy

    Great staff

    Stayed in February 2024

  • Reviewed: April 11, 2024

    10
    We loved it and will return!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Every member of the staff was wonderful. Our room was comfortable and quiet, even though our windows faced Broughton Street. The hotel was beautiful and very clean. The breakfasts were delicious. The nightly wine and cheese hours with entertainment were terrific. We liked the fact that there was always complimentary cold bottles of water and a coffee and tea station in the lobby. We loved the fact that there were historical drawings, photos and artifacts affixed to the walls throughout the hotel, with the option to take a self-guided tour by scanning a QR code for the exhibits.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    Location is (almost) everything!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    We were placed in a small room on 2nd floor, down and around a hallway beyond a Housekeeping closet. Quite noisy. Bed was uncomfortable - got little to no sleep the entire stay. (No street noise, though, and we were facing Broughton, so that was good!) The air conditioning unit is LOUD and kept us awake. I like the look of the bathroom but a pedestal sink leaves no room for your toiletries - all we had was a 4” deep ledge above the sink and they stored their tissue box and tray in it - difficult to maneuver to get ready. We had a running joke about an almond I found in the floor at the bedside desk the first night - it stayed there the whole trip so no one is vacuuming or sweeping during or between stays. Cost of valet parking is $38/night plus tipping every time they bring the car or park it - yikes. I did try to research self parking before our trip but couldn’t find info on where and how much the garages were, so we went with valet since this was our first trip to Savannah. Of course, once there we see that a garage is within sight of the hotel. Breakfast is included but is typical hotel continental breakfast (hot items and cold) gets old when you’re there for a few days. You can’t serve yourself - have to fill out a paper of what you want (still using Covid practices) and they bring it to you. Would I stay there again? Maybe, because of the location.

    The location couldn’t be better. Surrounded by restaurants and shopping, short walk to City Market and Riverwalk. I like the idea of staying in a historical bldg, and I would’ve loved to hear the history of it. Saw tour groups stopping and talking about it across the street but no info was offered to the actual guests of the hotel, which I thought was odd! Guest services is great and so helpful.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    9.0
    A Memorable Experience.
    • Leisure trip
    • Solo traveler
    • Premium King Room with Balcony
    • Stayed 5 nights

    The free breakfast was below par. The service was very uneven and the menu options very limited. The food for breakfast was below average. A complete difference for the main restaurant. They could do better on this, but it was included in the price.

    The rooms were charming and very roomy, but I had a king room. The hotel itself was Great. Historic, as the oldest hotel in Savannah, made it like you are living in history. Bistro 45 was excellent. great food and service. But The Staff made my stay memorable. All were terrific. I felt my original room on the balcony was too loud and they moved me to a quieter room, n0 problem. I recommend this hotel for a unique historical experience in Savannah. You can't beat the location, too. Walking distance to everything. i never used a car and walked to all the attractions.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    10
    Beautiful hotel in a great area with a high walk score.
    • Leisure trip
    • Couple
    • Petite Queen Room
    • Stayed 5 nights

    The room we had was very small, but it was still cozy. We had a peek into some of the bigger rooms, and wow! Would think about springing for the more slightly more expensive option if we were to stay here again.

    Our included breakfast was better than expected. I thought we would be getting standard continental fare but it was delicious Southern food from the restaurant next door, served tableside but AYCE style. The hotel also had special evening programming ranging from historical talks to live music, accompanied by complimentary wine. We also loved all the historical pictures and displays on every floor.

    Stayed in March 2024

  • Reviewed: April 6, 2024

    8.0
    Great heritage hotel and location.
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Would like better pillows, feather preferably. Lots of taxes and fees unfortunately on top of hotel room cost.

    Location. Included breakfast. Wine and cheese happy hour. The gentleman running the Wine event and Trivia was great! He was very hospitable, humorous and entertaining at the Trivia!

    Stayed in April 2024

  • Reviewed: April 5, 2024

    8.0
    First visit to Savannah no disappointment
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location and friendly staff

    Stayed in April 2024

Showing 1 - 25

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