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  5. Reviews of The Mercantile Hotel

Reviews of The Mercantile Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

727 South Peters Street, Arts - Warehouse District, New Orleans, LA 70130, United States of America

#74 of 171 hotels in New Orleans

Guests' Choice

Review Score

Based on 2079 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.0

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    8.4

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 20, 2024

    7.0
    This was our second year staying here
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    No coffee in the breakfast room. It’s been moved to the bar Lightbulbs burnt out in room Coffeemaker in room didn’t work

    Location History Room size Friendly staff

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Queen Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Bar didn't open till 6pm!!! Shampoo, conditioner, soap holders on wall but no product. A/c in hallways too cold. Few more smiles from staff would be nice

    Love breakfast included. Will be really good when finished.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Nice enough but I think ya'll can do better!!
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 3 nights

    cleaning could be better overall. elevators were pretty yucky.

    property seemed tired in a way. Breakfast was fine, coffee adequate. Room was mostly clean but bathroom had mildew in shower and lots of hard water stains. Robes were PHENOMENAL and staff was friendly overall.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    AC didn’t work the first night

    Location

    Stayed in May 2024

  • Reviewed: May 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Parking, but that's a New Orlean's issues.

    Really nice room with a great view of the city.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms a bit worn

    Friendly staff

    Stayed in March 2024

  • Reviewed: May 15, 2024

    8.0
    Nice stay!
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    We had AC problems the first night so they moved us to another room with a nicer view.

    Perfect location and very quiet. The suite was comfortable. Restaurants close by. Enjoyed our stay!

    Stayed in May 2024

  • Reviewed: May 15, 2024

    9.0
    Beautiful Hotel Close to the Cruise Port
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night

    Breakfast staff wasn't able to keep up with demand. The front desk personnel were downright surly. I felt like we were inconveniencing them by asking a simple question.

    Love the exposed brick, the thoughtful touches like the record players, and the space. We enjoyed the breakfast, although the food ran out very quickly and was not replenished in a timely manner.

    Stayed in March 2024

  • Reviewed: May 8, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Location and comfortable

    Stayed in May 2024

  • Reviewed: May 3, 2024

    9.0
    The room was lovely, we would stay again.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 4 nights

    At one point during our stay someone came in and cleaned the room some, which was nice. However we did not ask to have the room cleaned and it was stated that no one would come into the room unless we specifically asked.

    The location was great. I really liked the size and set up of the room. It was also really easy to get the car from the valet because of the texting system y'all had when we need it and that was very convenient.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    9.0
    Spacious, great breakfast, great value!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    They no longer have a work out area although it’s still advertised as having one . The front desk was not very friendly but nothing too notable

    This hotel was fantastic! The decor and atmosphere are unique. The beds were very comfortable and the rooms and bathrooms are large by any standard, especially for New Orleans (where we found the rooms typically very tight ) Breakfast was also excellent. It’s a little out of the way from the craziness of the Bourbon Street hoopla.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    9.0
    We enjoyed our stay here!
    • Leisure trip
    • Couple
    • Queen Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    Didn't really have any complaints

    Breakfast was great! & Hotel was close to the convention center! We were able to walk to most of the things we wanted to do!

    Stayed in April 2024

  • Reviewed: April 28, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    The staff who was there was helpful, but they seem understaffed. Carpet in room was dirty (needs a deep clean); shower curtain lining was missing. They ran out of toiletries in the middle of my stay. They don’t clean every day which would be fine if the room were very clean to begin with and if they maintained enough supplies.

    Location, helpful staff. Liked the separate seating area and large desk. Quiet room.

    Stayed in April 2024

  • Reviewed: April 20, 2024

    9.0
    I would gladly stay here again!
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    My bathroom had some uninstalled accessories and the hair dryer didn’t work

    The rooms are really cool, they even have a record player! The bar and breakfast area are also cool.

    Stayed in April 2024

  • Reviewed: April 19, 2024

    7.0
    Fun city to visit.
    • Business trip
    • Couple
    • King Suite
    • Stayed 3 nights

    The building and the decorating needs some maintenance/updating.

    The staff did an excellent job, very knowledgeable, ready help and friendly.

    Stayed in April 2024

  • Reviewed: April 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Our check out time was for 11 and 8 in the morning we get a knock and kept knocking on the door saying it's time to check out. Jumped up thinking it's close to 11 and we overslept only to find out the time. We were really upset bc we stayed there to go to the concert and came in around 2 to jump up for 8

    Everything was nice and the staff is awesome

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    Good!
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 3 nights

    traffic noise, slippery bathtub/shower

    room, location, breakfast

    Stayed in April 2024

  • Reviewed: April 11, 2024

    9.0
    Very nice hotel with walking distance to the city attractions incl French Quarter, parking nearby
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 2 nights

    Our WC was broken when we arrived but was quickly fixed by the maintenance.

    I really liked the location of the hotel, walking distance to the Downtown / French Quarter and it was very quiet. Nice old building with a spirit and a lot of parking options around. Breakfast was very basic but was free of charge in the room rate. Nice and pleasant service.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    7.0
    Adequate lodging in a good location.
    • Solo traveler
    • Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The property was quite outdated. Only one working elevator, some ceiling tiles were missing along the hallway of my floor, air condition was musty and inadequate. The shower had terrible water pressure and took minutes to drain. The bedroom and bathroom were pleasantly basic but definitely could use updates and a good deep clean.

    Good location with great restaurant and parking options around the block. Staff was always pleasant and available.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    Great stay, great value. Would definitely stay again.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Entry door was in rough shape had to kick it open and slam it shut, needs fixing. Bed comfort was meh.

    Loved the location. Far enough from the quarter to not hear all the craziness but a short cheap ride share away. Hotel was clean. Breakfast was good. Room size was great. Soundproofing was good too, didn’t have to hear people all night while trying to sleep.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    7.0
    Good hotel would def stay again
    • Leisure trip
    • Solo traveler
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Takes forever for the elevator & it’s a little creepy. Walls so thin every time someone opened/closed their door I thought someone was coming in my room

    Beautiful hotel at a great price and staff was friendly. Loved the bartender

    Stayed in April 2024

  • Reviewed: April 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast wasn't very good. We got stuck in the elevator.

    Stayed in April 2024

  • Reviewed: April 4, 2024

    9.0
    The location was ideal for eating, walking, sightseeing and, of course, sleeping, and a lucky find.
    • Leisure trip
    • Solo traveler
    • King Suite
    • Stayed 4 nights

    Breakfast was excellent.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    9.0
    Great location, friendly staff.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    In our room the coffee maker sometimes worked and sometimes not. The bathtub was clogged but the staff fixed it right away. The place is a good option, just needs maintenance.

    The location is perfect. Staff super friendly and ready to help. We stayed 4 nights and it was a great experience.

    Stayed in March 2024

Showing 1 - 25

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