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  5. Reviews of The Mercantile Hotel

Reviews of The Mercantile Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

727 South Peters Street, Arts - Warehouse District, New Orleans, LA 70130, United States of America

#72 of 169 hotels in New Orleans

Guests' Choice

Review Score

Based on 2052 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.0

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    8.4

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    9.0
    Spacious, great breakfast, great value!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    They no longer have a work out area although it’s still advertised as having one . The front desk was not very friendly but nothing too notable

    This hotel was fantastic! The decor and atmosphere are unique. The beds were very comfortable and the rooms and bathrooms are large by any standard, especially for New Orleans (where we found the rooms typically very tight ) Breakfast was also excellent. It’s a little out of the way from the craziness of the Bourbon Street hoopla.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    9.0
    We enjoyed our stay here!
    • Leisure trip
    • Couple
    • Queen Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    Didn't really have any complaints

    Breakfast was great! & Hotel was close to the convention center! We were able to walk to most of the things we wanted to do!

    Stayed in April 2024

  • Reviewed: April 28, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    The staff who was there was helpful, but they seem understaffed. Carpet in room was dirty (needs a deep clean); shower curtain lining was missing. They ran out of toiletries in the middle of my stay. They don’t clean every day which would be fine if the room were very clean to begin with and if they maintained enough supplies.

    Location, helpful staff. Liked the separate seating area and large desk. Quiet room.

    Stayed in April 2024

  • Reviewed: April 20, 2024

    9.0
    I would gladly stay here again!
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    My bathroom had some uninstalled accessories and the hair dryer didn’t work

    The rooms are really cool, they even have a record player! The bar and breakfast area are also cool.

    Stayed in April 2024

  • Reviewed: April 19, 2024

    7.0
    Fun city to visit.
    • Business trip
    • Couple
    • King Suite
    • Stayed 3 nights

    The building and the decorating needs some maintenance/updating.

    The staff did an excellent job, very knowledgeable, ready help and friendly.

    Stayed in April 2024

  • Reviewed: April 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Our check out time was for 11 and 8 in the morning we get a knock and kept knocking on the door saying it's time to check out. Jumped up thinking it's close to 11 and we overslept only to find out the time. We were really upset bc we stayed there to go to the concert and came in around 2 to jump up for 8

    Everything was nice and the staff is awesome

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    Good!
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 3 nights

    traffic noise, slippery bathtub/shower

    room, location, breakfast

    Stayed in April 2024

  • Reviewed: April 11, 2024

    9.0
    Very nice hotel with walking distance to the city attractions incl French Quarter, parking nearby
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 2 nights

    Our WC was broken when we arrived but was quickly fixed by the maintenance.

    I really liked the location of the hotel, walking distance to the Downtown / French Quarter and it was very quiet. Nice old building with a spirit and a lot of parking options around. Breakfast was very basic but was free of charge in the room rate. Nice and pleasant service.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    7.0
    Adequate lodging in a good location.
    • Solo traveler
    • Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The property was quite outdated. Only one working elevator, some ceiling tiles were missing along the hallway of my floor, air condition was musty and inadequate. The shower had terrible water pressure and took minutes to drain. The bedroom and bathroom were pleasantly basic but definitely could use updates and a good deep clean.

    Good location with great restaurant and parking options around the block. Staff was always pleasant and available.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    Great stay, great value. Would definitely stay again.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Entry door was in rough shape had to kick it open and slam it shut, needs fixing. Bed comfort was meh.

    Loved the location. Far enough from the quarter to not hear all the craziness but a short cheap ride share away. Hotel was clean. Breakfast was good. Room size was great. Soundproofing was good too, didn’t have to hear people all night while trying to sleep.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    7.0
    Good hotel would def stay again
    • Leisure trip
    • Solo traveler
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Takes forever for the elevator & it’s a little creepy. Walls so thin every time someone opened/closed their door I thought someone was coming in my room

    Beautiful hotel at a great price and staff was friendly. Loved the bartender

    Stayed in April 2024

  • Reviewed: April 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast wasn't very good. We got stuck in the elevator.

    Stayed in April 2024

  • Reviewed: April 4, 2024

    9.0
    The location was ideal for eating, walking, sightseeing and, of course, sleeping, and a lucky find.
    • Leisure trip
    • Solo traveler
    • King Suite
    • Stayed 4 nights

    Breakfast was excellent.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    9.0
    Great location, friendly staff.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    In our room the coffee maker sometimes worked and sometimes not. The bathtub was clogged but the staff fixed it right away. The place is a good option, just needs maintenance.

    The location is perfect. Staff super friendly and ready to help. We stayed 4 nights and it was a great experience.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    8.0
    awesome will stay again!!!!
    • Leisure trip
    • Group
    • Queen Suite
    • Stayed 1 night

    The bar was not open. I did not want to go out for drinks,

    I loved the hotel. The location was awesome. The restaurant next door was 5 stars. The room was beautiful. The staff was awesome.

    Stayed in February 2024

  • Reviewed: March 27, 2024

    9.0
    It was worth for your money.
    • Business trip
    • Solo traveler
    • Queen Suite
    • Stayed 6 nights

    Breakfast could be better. Everyday same things. However it was good enough. Bagel, crossant, butter/jam, yogurt, apple and orange juice, coffee, potato, scambled eggs, bacon and meat. One of the elevators was not working. You have to tell to clean the room, which I think was okay.

    Room was large and had a separate living room with TV. So there were two TVs. There was an eating tray. Small area with microwave and sink, like a kitchen. Location was very close to convention center. Capsule coffee machine in the room.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    9.0
    Would stay again!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Some areas weren’t the cleanest and had crumbs.

    This hotel was very nice and the staff is super friendly. We really enjoyed our stay! Our rooms were great! Would definitely stay again.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • King Suite
    • Stayed 1 night

    Breakfast

    Location

    Stayed in March 2024

  • Reviewed: March 20, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 3 nights

    Conveniently located near the convention center for ease of attending meetings. The suite was large and comfortable with everything needed for a quiet and comfortable stay!

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Good property in good location.
    • Leisure trip
    • Couple
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Property was a little dated but clean.

    Location was good, especially if you are taking a cruise. But also close to a lot of restaurants and not far from the French Quarter.

    Stayed in February 2024

  • Reviewed: March 17, 2024

    8.0
    Stay was convenient and quiet… good value for the stay
    • Leisure trip
    • Travelers with friends
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Room could have used a little deodorizer maybe to the carpets and furniture

    Great Location Room with Refrigerator was helpful

    Stayed in March 2024

  • Reviewed: March 17, 2024

    9.0
    will be back. would love a loyal customer discount code for next time
    • Leisure trip
    • Solo traveler
    • Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    forgot about breakfast

    Stayed in March 2024

  • Reviewed: March 17, 2024

    7.0
    Could be so much better. Probably wouldn't stay there again.
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 6 nights

    From Monday to Wednesday, the breakfast consisted of grits, potatoes, bacon, and baked goods; from Thursday to Saturday, it was eggs, potatoes, sausage, and bacon with baked goods. From Monday to Wednesday, I ate only baked goods. I enjoyed the fare the other days. My room was only serviced twice during the entire 6-night stay, which was very troubling since I understood they would service the room every other day. I did not expect that the service would be every three days. Only one elevator was operational, and the front desk folks were not that helpful or courteous. When I inquired as to the wi-fi not being operational the first two days, they really didn't seem to care.

    The location was good for my meetings, and the size of the room was nice. I liked the suite-like orientation the room had, there are nice restaurants in close proximity.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    7.0
    I enjoy myself and will be booking again REAL SOON!!!!
    • Leisure trip
    • Group
    • King Suite
    • Stayed 3 nights

    There is a real big pot hole around the corner PLEASE LOOK OUT FOR IT!

    Definitely the location of the hotel is was not too far from bourbon street French quarters

    Stayed in February 2024

Showing 1 - 25

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