only one working elevator

charming, lively, excellent location

Stayed in May 2024

The staff totally messed up a surprise of a bottle of champagne that I wanted to give to my girl friend the first night of our visit.

Stayed in April 2024

LOCATION AND THE ROOFTOP BAR

Stayed in April 2024

Both elevators broke when we were there. However the front desk made it up to us.

Location is perfect. Rooftop Bar is exceptional. Kay at the front desk was super friendly. The attached restaurant had good food.

Stayed in March 2024

The hot water in the shower was hit and miss. The biggest issue was that they only had one working elevator. Had I known I would have requested a lower floor. One night when we returned from dinner there was a line out the door to access the elevator to the rooftop bar. As hotel guest we were able to jump the line. They had a security guard on the first floor but then once on the elevator riders could exit any floor. They need a dedicated elevator that only goes to the rooftop and another for hotel guest.

The Pontchartrain is a charming hotel, the rooms are decorated with a boho feel. The beds were comfortable

Stayed in April 2024

We were on the 11th floor and the water pressure was poor.

I love the old Art Deco vibe of faded elegance.

Stayed in April 2024

Shower pressure was not great. And, one of two elevators was out of service.

Staff was fantastic! Super friendly and wanted to make our stay comfortable and memorable

Stayed in March 2024

Rooms were a little dated.

The cafe, and bar was great.

Stayed in December 2023

Friendliness and helpfulness of the staff

Stayed in March 2024

the elevator was inoperable once but repaired immediately. upon our arrival, the guests next to us were smoking, we notified the front desk and were moved immediately to another room.

The location was amazing! Staff was quick to address any requests. On-site restaurant, Jack Rose, was beautiful and delicious on a rainy afternoon. There was no need to leave our hotel. The St Charles Streetcar arrives in front of the hotel, easy access to Uptown and French Quarter while sightseeing. You can enjoy a drink at the downstairs bar or take it up to your room to enjoy.

Stayed in March 2024

There was only 1 elevator working so we had to wait in line everytime we went tonour room

Staff was super friendly

Stayed in February 2024

Fabulous location, breakfast was excellent, fun jazz bar.

Stayed in March 2024

Delay at check-in, delays in getting to room, as only one working elevator.

Great location, amazing view of New Orleans on rooftop!

Stayed in February 2024

One working elevator

Charm

Stayed in February 2024

The elevator is broke there is only one available

The property was clean

Stayed in February 2024

excellent breakfast

Stayed in February 2024

Elevators and phone not working

Classic old school vibes. Great location and rooftop bar with views!

Stayed in February 2024

Elevator was broken down a lot We was on the 10 th floor

Clean and pretty Everyone was so friendly

Stayed in February 2024

It met all of our expectations. Wish we could have ordered speciality coffees in Bar area.

The location is fabulous with a trolley stop & Hop on/ Off Bus right across the street. We stayed for 7 days in a suite ( rm. 312) as our adult daughter met us there to celebrate the holidays. The suite gave us the extra room desired with dresser space in 2 distinct areas which helped when 3 of us getting dressed AM or PM. Bathroom had an additional tall cabinet for toiletries. Coffee table provided a great space for this game loving family. Any request made was fulfilled promptly even during busy holiday & Sugar Bowl . Impressive how they had staff operate elevator with priority to hotel guests b4 patrons for roof top bar. Staying here was a rare splurge for us but DiJon & Iris at desk and Edwardo & another doorman made it a truly memorable stay. We did not try restaurants as we enjoy vegan choices & so many great ones reached by trolley. Even vegan dining was exceptional in the Big Easy. Do try Avenue cafe one block to the right which amazed us for breakfast 4x!

Stayed in December 2023

The staff was amazing and Vera went above and beyond!

Stayed in November 2023

Staff was wonderful and very welcoming. The room was very comfortable and had the perfect vibe we were looking for this trip! Had lunch at the bar downstairs and the service was excellent and our lunch was great.

Stayed in October 2023

Only one elevator- the other one was not working No room svc

great location friendly staff

Stayed in November 2023

Common areas (not the actual room) were not clean. Trash on the floors not picked up our entire stay. Lobby and common areas needed a thorough cleaning.

Location, comfortable beds, staff, bathroom/huge shower

Stayed in September 2023

The elevator was out and we were on the 11th floor. Would have liked a courtesy call to advise the elevator was not working.

The location was ideal! The street car stops right in front, they have a great Bar with live music every night, the Jack Rose Restaurant is AMAZING and the rooftop bar was an added bonus. Overall, it was a great stay and would definitely recommend and stay there again. Special thank you to Tiffany and Kate at the front desk/check in for their exceptional service and customer service.

Stayed in September 2023