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  5. Reviews of The Reach Key West, Curio Collection by Hilton

Reviews of The Reach Key West, Curio Collection by Hilton This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1435 Simonton Street, Downtown Key West, Key West, FL 33040, United States of America

#48 of 51 hotels in Key West

Guests' Choice

Review Score

Based on 240 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    8.9

  • Facilities

    7.4

  • Staff

    7.9

  • Value for money

    6.1

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Showing 1 - 25

  • Reviewed: April 27, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Key West View
    • Stayed 2 nights
    • Submitted from a mobile device

    Our breakfast was included but it was not all you can eat. You get the menu and can just eat for a certain amount of money, if you exceed it, you have to pay the difference. Also dinner was way overpriced and the foos medium tasty. The hotel's public spaces were not really clean, but at least the room was clean. Noisy beach as there was a contraction side close by.

    Nice beach and water. There is seaweed but the hotel is trying to clean it up regularly. Nice pool and nice rooms. Friendy staff at the reception's frontdesk.

    Stayed in April 2024

  • Reviewed: December 7, 2023

    8.0
    We stayed there over 15 yrs ago which is why we went back and it did not dissapoint
    • Leisure trip
    • Couple
    • King Room with Key West View
    • Stayed 3 nights
    • Submitted from a mobile device

    It’s big and we were in the back of the property, no view, just far from pool and beach and food etc

    The location was great, we walked everywhere! The pool, private beach, bar and restaurant was awesome!! Staff was amazing!

    Stayed in December 2023

  • Reviewed: November 23, 2023

    7.0
    Overall, we did enjoy the stay.
    • Leisure trip
    • Couple
    • King Room with Resort View
    • Stayed 4 nights

    I believe that the room could be a bit cleaner. For example, I noticed that the bathroom floor had dust and a wrapper in the corner near the sink stall our entire stay. This led me to believe that the floor was not swept daily when towels were changed. When asking for linens to be changed, it took a bit of time. I feel that, for the amount of days that we spent at the facility, the floors should have been mopped and vacuumed and the linens and towels should have been changed daily.

    I enjoyed the staff and the service at the restaurant. Brian and Stephanie were fabulous.

    Stayed in November 2023

  • Reviewed: October 4, 2023

    8.0
    Very relaxing enjoyable stay.
    • Leisure trip
    • Family with young children
    • King Room with Key West View
    • Stayed 4 nights
    • Submitted from a mobile device

    Beach was small

    Great location

    Stayed in September 2023

  • Reviewed: August 22, 2023

    7.0
    All very accommodating
    • Leisure trip
    • Couple
    • Double Room with Key West View
    • Stayed 2 nights
    • Submitted from a mobile device

    Bugs

    Good

    Stayed in August 2023

  • Reviewed: July 23, 2023

    8.0
    A wonderful hotel with a great staff and restaurant. Might need to retrain some of the cleaning crew but other than that
    • Leisure trip
    • Family with young children
    • King Suite with Resort View
    • Stayed 3 nights
    • Submitted from a mobile device

    The cleaning of the room wasn’t done properly. The cleaner used a smelly mop to clean the floor and it left a very bad smell in the room. They also neglected to clean the room on one of the days

    Location and staff are great, restaurant food was wonderful

    Stayed in July 2023

  • Reviewed: June 27, 2023

    8.0
    Would go back to Key West for sure, will probably stay somewhere else. For the money, not sure it was worth it.
    • Leisure trip
    • Couple
    • King Room with Resort View
    • Stayed 3 nights
    • Submitted from a mobile device

    Could use improvement-the pool is very old, the elevator was broken, our bathroom sink had a very loud leak, housekeeping stopped by once during our 4 night stay. The “daily hotel charge” ($55 per day) covers all the things that should be included in the price of your stay.

    Excellent-the grounds, the service, the staff (everyone was sooo friendly and helpful!) the location, the room, the food. Good-the beach.

    Stayed in June 2023

  • Reviewed: June 3, 2023

    7.0
    area was great hotel mediocre
    • Leisure trip
    • Couple
    • Double Room with Resort View
    • Stayed 3 nights
    • Submitted from a mobile device

    over looked car park something they didn’t add in the description

    room was nice

    Stayed in May 2023

  • Reviewed: March 21, 2023

    8.0
    great relaxing paid a bit much I think but over all great
    • Leisure trip
    • Couple
    • King Room with Resort View
    • Stayed 2 nights
    • Submitted from a mobile device

    the view wasn’t what I expected for the price

    location

    Stayed in March 2023

  • Reviewed: March 17, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Key West View
    • Stayed 1 night
    • Submitted from a mobile device

    Value for Money

    Stayed in February 2023

  • Reviewed: February 23, 2023

    7.0
    expensive
    • Leisure trip
    • Family with young children
    • Double Room with Resort View
    • Stayed 1 night
    • Submitted from a mobile device

    price

    location

    Stayed in December 2022

  • Reviewed: January 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Key West View
    • Stayed 3 nights
    • Submitted from a mobile device

    too expensive and extra money for parking

    nice hotel and beach

    Stayed in January 2023

  • Reviewed: December 5, 2022

    8.0
    Great Location!
    • Leisure trip
    • Couple
    • King Studio Suite with Key West View
    • Stayed 2 nights

    I felt the staff at the front office could be a lot more friendly doesn't hurt to serve with a smile , when you are in hospitality business for some reason they came across as "cold" !!

    The Location!!having a private beach was a major attraction The Rooms were larger than expected with a balcony

    Stayed in November 2022

  • Reviewed: October 13, 2022

    8.0
    A very special experience staying at the Reach
    • Leisure trip
    • Couple
    • King Room with Key West View
    • Stayed 4 nights
    • Submitted from a mobile device

    After requesting staff that room needed to be cleaned several times nothing happened in four days. Toilet in bathroom was dirty from day one. No effort was made to remove excess sargassum accumulated on shore of beach.

    Excellent dinner and lunch restaurant four Marlins with great views

    Stayed in September 2022

  • Reviewed: October 12, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Key West View
    • Stayed 4 nights
    • Submitted from a mobile device

    housekeeping was not regular. we were in room when they cam one day, and they never came back. we were there for 4 nights and never had the room cleaned.

    great location. Beach and pool were great.

    Stayed in October 2022

  • Reviewed: October 4, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Key West View
    • Stayed 2 nights

    Because of the hurricane, we didn't get to use the pool or the beach much, or visit the sister resort next door. However it all looked pretty well looked after.

    It's very hard to give an accurate review as we stayed during the two days of Hurricane Ian so we didn't get to experience the hotel or the island at its best. However the staff coped very well under the situation. We upgraded the room and it was spacious and had everything we needed. The restaurant was good under the circumstances and the stay was certainly memorable.

    Stayed in September 2022

  • Reviewed: September 16, 2022

    6.0
    Nice hotel but do not count on the private beach…
    • Leisure trip
    • Solo traveler
    • King Room with Key West View
    • Stayed 5 nights
    • Submitted from a mobile device

    I was not able to enjoy the beach all throughout my stay. From day 1 until the last, there were tons of seaweed turning the water red. It smelt bad and I was really frustrated as I particularly chose this hotel for its private beach. I had to walk to Fort Zachary Park to swim. Secondly, I saw guests smoking by the side of the pool. As a non smoker, this was really annoying. Lastly, if you book breakfast via booking.com, bear in mind that it is a la carte and that you can’t have much. The quality is good though.

    Very friendly and helpful staff. Clean rooms and nice design.

    Stayed in September 2022

  • Reviewed: September 10, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Ocean View
    • Stayed 5 nights
    • Submitted from a mobile device

    Front Marina pricing is high. considering it’s the only pool/beach side bar its expensive because they can get away with it. No beach activities which is weird because they have a private beach on the island

    clean, friendly staff nice beach front location

    Stayed in September 2022

  • Reviewed: August 31, 2022

    6.0
    Great location but not worth the money.
    • Leisure trip
    • Family with young children
    • Double Room with Key West View
    • Stayed 2 nights
    • Submitted from a mobile device

    The price doesn't reflect good value for money. Whilst the hotel is clearly meant to ge upmarket I don't feel it is reflected in the condition. Our shower was broken (handle literally came off in your hand) and took ages to heat up. The decor looks tired in places. The onsite restaurant is obscenely over priced. The staff are 50/50 - some were great and others were just flat out unhelpful. We were overcharged for our room charges and a resolution has yet to be offered. Do NOT pay to park either - when leaving the hotel, turn right after going past the restaurant next door and on road parking is free.

    The location is excellent, very close to Duval Street and the Southernmost Point. The beach is a nice addition and the rooms are ok.

    Stayed in August 2022

  • Reviewed: August 26, 2022

    7.0
    Great spot, ignore the seaweed
    • Leisure trip
    • Family with young children
    • King Suite with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    Room damp and salty, seaweed on beach

    Location, pool, breakfast

    Stayed in August 2022

  • Reviewed: August 12, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite with Resort View
    • Stayed 4 nights
    • Submitted from a mobile device

    Sea grass or seaweed season, no access to the beach and it an awful smell. Restaurant was slightly overpriced.

    Great location on south side of island. Hotel had suites with balcony. Swimming pool was good. Great views of ocean. Great staff, provided a tea kettle and microwave for the room.

    Stayed in August 2022

  • Reviewed: July 28, 2022

    6.0
    Have been here before but feel you are too overpriced - may not return
    • Leisure trip
    • Couple
    • King Room with Resort View
    • Stayed 3 nights
    • Submitted from a mobile device

    The beach was a big disappointment - dirty with seaweed

    The breakfast was excellent

    Stayed in July 2022

  • Reviewed: July 27, 2022

    6.0
    Loved but could have been better.
    • Leisure trip
    • Couple
    • King Room with Resort View
    • Stayed 1 night
    • Submitted from a mobile device

    It could be more upgraded for the price I paid. And I don’t think we should have to drive our luggage through a huge pool crowd just to get to our rooms. That needs fixed.

    I paid much more for this room than I did a resort in the middle of nowhere. This room was nice but it was like a maze driving our luggage through the congested pool area to get to our room. Kinda strange and embarrassing. I figured for what I paid it would be much nicer. Location is what makes this so great. Walking distance to Duval street and Southernmost point.

    Stayed in July 2022

  • Reviewed: July 27, 2022

    6.0
    July 2022 trip
    • Leisure trip
    • Couple
    • King Room with Resort View
    • Stayed 4 nights
    • Submitted from a mobile device

    Room air-conditioning was inadequate and the television did not work. There are no vending machines on property which would have been fine if the gift shop had been open.

    Grounds were very nice and well kept. The beach side bar was very enjoyable.

    Stayed in July 2022

Showing 1 - 25

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