Reviews of The Ritz-Carlton, San Francisco This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
600 Stockton at California Street, Nob Hill, San Francisco, CA 94108, United States of America
#9 of 223 hotels in San Francisco
Guests' ChoiceReview Score
Based on 315 hotel reviews
9.0Score breakdown
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Cleanliness
9.4
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Comfort
9.4
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Location
9.3
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Facilities
9.0
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Staff
9.4
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Value for money
8.3
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Reviewed: May 6, 2024
Peter
Australia13 Reviews1 helpful vote8.0“Amazing hotel located in the best part of San Francisco with friendly and attentive staff.”- • Business trip
- • Solo traveler
- • Guest room, 1 King, City view
- • Stayed 2 nights
- • Submitted from a mobile device
N/A
The facilities, lounge restaurant and room wete amazing. The staff were friendly and attentive. This was a highlight for me… The Ritz-Carlton New York needs to take a lesson from these guys. My experience there was shocking… but San Francisco RC made up for it.
Stayed in April 2024
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Reviewed: April 30, 2024
Maria
Australia14 Reviews10“Would recommend a stay here, fabulous!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
This was a great place to stay, location was perfect for us wanting to walk to the Pier as well as China town. Service from all staff was superb.
Stayed in April 2024
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Reviewed: April 8, 2024
Remesh
New Zealand2 Reviews9.0“Excellent”- • Business trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
N/A
Good view
Stayed in April 2024
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Reviewed: April 2, 2024
Naseema
Ireland71 Reviews7 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room - Club Level
- • Stayed 4 nights
- • Submitted from a mobile device
Bed was a bit on the soft side Shower water power poor
Location excellent,friendly staff attention to detail.
Stayed in April 2024
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Reviewed: April 2, 2024
Cindy
United Kingdom38 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Central and stylish accommodation
Stayed in March 2024
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Reviewed: March 22, 2024
Shu
United States of America1 review10Exceptional- • Business trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
They dressed up, and open and close the car door for you every time.
Stayed in March 2024
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Reviewed: March 20, 2024
Oznur
Turkey7 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Thank you very much for everything. Especially your support for my son birthday. He was so happy.
Stayed in March 2024
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Reviewed: March 9, 2024
Michelle
United States of America3 Reviews10“My great San Francisco “home away from home””- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The $200 pre-charge incase I have incidentals. Strange.
The doormen, the room, the safety & convenience
Stayed in March 2024
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Reviewed: March 6, 2024
Stephen
United States of America1 review8.0“Good”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The scent or perfume when you walk in the door is absolutely awful . It smells cheap and cloying . I’ve been to excellent hotels that have proprietary scents and they are usually very good . Ett Hemm in Stockholm or Sanders in Copenhagen. The scent at the Ritz made me want to hold my nose walking in and out of the lobby . It’s tacky .
Breakfast was great .
Stayed in March 2024
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Reviewed: February 16, 2024
Michelle
United States of America3 Reviews8.0“80% as expected from the Ritz Carlton”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The length of time it took to get housekeeping to bring extra pillows. The terrible service in the lobby bar where we were grabbing a quick meal at 4pm before seeing Sting with the SF Symphony. Nothing came on. Time or in the proper order. The food & beverage manager did not help or make it right, but we were impressed by the assistant Food & Beverage Manager Carlos Gomez who saw what happened and how his boss did not handle things well. He sent a box of chocolates along with a hand written note apologizing for the bad experience. He represented the Ritz Carlton in the way we expect and respect. Kiddos to him. He did a much better job than the food & beverage manager. And the waiter was terrible. I’ve had him before and he’s been ok. We were not in during any Valentine’s rush and the place was empty.
The rooms, amenities and staff at front desk are lovely.
Stayed in February 2024
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Reviewed: February 10, 2024
Nancy
United States of America2 Reviews1 helpful vote10“Better than expected!”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The only thing I could offer suggestion about maybe it would be better to store the extra towels away from the toilet. That’s because I heard that every flush can aerosolize waste. Wherever we didn’t need to use any extras this visit.
The service was top-notch. The bed was so comfortable that I slept 7-1/2 - 8 hours, and that usually doesn’t happen in a hotel the first night. The breakfast may have been the best I ever had. The room itself was beautiful with lovely white marble bathroom.
Stayed in February 2024
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Reviewed: January 30, 2024
Daniela
United States of America93 Reviews5 helpful votes8.0“Great location and wine bar”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
The 37 parallel restaurant was only open for breakfast. We would have preferred to eat dinner there instead of the bar.
The bar was great, the small wine tasting experience was great, Diva is very knowledgeable and a great host. The location is great just a few blocks from Market street, and the ferry building and right around the corner from China town. There is even a cable car stop.
Stayed in January 2024
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Reviewed: January 26, 2024
Yvetta
United States of America1 review10Exceptional- • Solo traveler
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
One of the front desk lady is being overly enthusiastic to a fake extent that makes me feel uncomfortable…It is not her fault that she is trying her best to do her job. I am just not feeling comfortable.
Stayed in January 2024
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Reviewed: January 21, 2024
Andy
United Kingdom14 Reviews8 helpful votes10“Perfection in the city”- • Leisure trip
- • Couple
- • King Room - Club Level
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing to fault
Awesome - one of the best customer service teams. Club level concierge were exceptional and the attention to detail superb.
Stayed in January 2024
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Reviewed: January 15, 2024
Jamie
United States of America3 Reviews10“I absolutely loved it”- • Leisure trip
- • Couple
- • King Room - Club Level
- • Stayed 1 night
- • Submitted from a mobile device
Luxe and in a less busy street
Fabulous place in a great location
Stayed in January 2024
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Reviewed: January 15, 2024
Heidi
Australia5 Reviews10“Amazing staff and service , faualtless”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The room we were upgraded to was wonderful however a very long walk to get to
Service and quality offering
Stayed in January 2024
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Reviewed: December 26, 2023
Alejandro
United States of America1 review8.0“It was a great stay a little expensive but desist.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
NA
everything was clean and service was excellent
Stayed in November 2023
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Reviewed: December 22, 2023
Ciprian
Romania28 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Guest room, 1 King, City view
- • Stayed 5 nights
wifi in 2023 should be free, or just put it in the room rate.. really annoying to have to pay 20$ a night for wifi, everything else was great
pretty great overall, staff is amazing
Stayed in December 2023
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Reviewed: December 21, 2023
Isabella
Australia18 Reviews2 helpful votes9.0“Perfect place to stay!”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
NA
Great location. The staff were amazing in all areas. Haley at the front desk was extremely helpful and wonderful for us during our stay! Would recommend here to anyone visiting San Francisco
Stayed in December 2023
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Reviewed: November 23, 2023
Diana
United States of America2 Reviews9.0“Excellent service”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
The bathroom was super dated and didn’t feel luxurious at all
Service and staff was top notch
Stayed in November 2023
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Reviewed: November 18, 2023
David
United States of America1 review10Exceptional- • Leisure trip
- • Couple
- • One-Bedroom Suite with City View
- • Stayed 5 nights
- • Submitted from a mobile device
I can't say enough about the friendliness of the staff at the Club Level.
Everything was perfect!
Stayed in November 2023
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Reviewed: November 2, 2023
Olivia
Ireland19 Reviews2 helpful votes9.0“Really nice, relaxing stay - homely feeling because of the excellent staff”- • Leisure trip
- • Solo traveler
- • Junior King Suite
- • Stayed 4 nights
There is no pool but there is a good gym! No business centre but staff at reception very helpful in terms of printing etc.
The Hotel is beautiful, staff are incredible - so helpful & friendly and the location is safe and central.
Stayed in September 2023
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Reviewed: October 25, 2023
Reem
Kuwait7 Reviews4 helpful votes10“Top quality classic five star hotel. Excellent service throughout my stay.”- • Business trip
- • Solo traveler
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Top quality classic five star hotel. Excellent service throughout my stay.
Stayed in October 2023
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Reviewed: October 24, 2023
Hesham
Saudi Arabia32 Reviews2 helpful votes8.0“Profesional staff”- • Business trip
- • Group
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
No WIFI thé restrictions about using the fridge
The professional staff, and the location
Stayed in October 2023
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