Rooms are very old and outdated with a weird damp smell

The hotel was beautiful and had a great aesthetic very clean

Stayed in April 2024

The first valet person I spoke to was rude and refused to answer any of my questions. Their system was also under a cyberattack which prevented us from acessing our room by ourselves. We needed a staff member to escort us up the elevator and unlock our room.

The staff was great and very friendly. The room itself was in great condition.

Stayed in April 2024

Paying for wifi and only parking option is valet at $50+per day.

The location and staff were great!

Stayed in February 2024

The systems to make key cards were down therefore we didn’t get key cards. So we had to be escorted up the elevator and into our room. But the staff was really good about doing so quickly.

The hospitality was immaculate and the atmosphere was lovely. Over all it was a very relaxing experience.

Stayed in March 2024

Housekeeping was not good (did not change our towels, remove the trash, fill up the coffee pods and cups). - There was not enough light in the room, especially by the closet and in front of the mirror. It was not possible to check my outfit in the mirror before going to a business meeting. - The restaurant was too slow. We waited 15 min. to give our orders and 40 min. to get our food, although there were only 6 other guests there. - Also, the Cappuccino at the lobby bar was extremely overpriced.

Nice big room, good food at the hotel restaurant, nice and convenient neighborhood, fresh drinking water in the lobby, nice staff.

Stayed in March 2024

People and staff were very friendly

Stayed in February 2024

The hotel doesn't provide water bottles in the room except for the first night (you get 2). I arrived late at night, so i'd to handle my luggage by myself.

Overall the room size was ok, clean, and the view was excellent (facing the convention center blvd.). The bathroom has almost everything you might need except for shaving and dental toolkit. There is a coffee machine - but no water to use it. Also it's very close to the outlet mall.

Stayed in March 2024

Had a HS band in for a Mardi Gras parade. They were up late and noisy but it was for just one night

Location, convenient to everything. Pretty and clean. Helpful staff.

Stayed in February 2024

No complimentary breakfast options

N/a

Stayed in February 2024

I liked everything for the most part.

Great location. It is convenient to the Convention Center and Cruise port. The restaurant was better than most hotel restaurants but there is a mall across the street with a nice food court if you want other food options.

Stayed in February 2024

Breakfast could have been better and they could explain charges ahead of time

Location was good, view was good

Stayed in February 2024

Staff were friendly but a little pressed--busy--and a dinner recommendation was just so-so.

Stayed in January 2024

Not much to not like we only stayed one night so maybe we missed something??

Very friendly and helpful staff. It was a short walk from the French quarter nice and quiet affordable accommodation. I would recommend and stay again.

Stayed in January 2024

Needed to shorten the stay, they didn't refund me the 1-night cost.

Friendly staff, needed to change the room , they did it immediately

Stayed in January 2024

Elevator wasn’t working. Heater/ fan noise in room rattled all night.

Location

Stayed in January 2024

Restaurant closed early, understaffed to handle volume . No snack bar or concessions for late night arrivals/guests

Location, nice quiet room

Stayed in January 2024

Rooms are a little old but renovations are underway from what I understand. Rooms are quiet.

Location

Stayed in December 2023

Walls are not soundproof - next door guest had the TV on all night long, and it was driving me crazy - after 15 hour travel it was too much. My room was not vacuumed a single time during my stay.. No view from the window. Bed was tired. Free water bottels (2 pcs) was given only once (I stayed 5 nights). Luckily you can fill your own bottle at the fitness room. I saw small ants running in the bathroom and on the desk.

Convenient location when visiting the cenvention center. The warehouse district is becoming more interesting every time I visit Nola. Easy walk to the French quarters. Outlet mall close by. Ambience was good, most of the staff super friendly. There is a restaurant in the hotel, so you can have dinner there, that was good.

Stayed in November 2023

No water for the coffee.

The morning staff set this hotel apart. The valet was so genuinely friendly and helpful. They had a lot of nice little things like yummy corn bread and juice upon arrival. I really liked reading the local paper in the very comfortable lobby and loved the pumpkin decorating contest they had going on. It’s also a 5 minute walk to mother’s restaurant which was worth the wait. There’s a lot of restaurants and Cafes in the area, felt a lot less touristy than in the French quarter. It’s also extremely close to the river.

Stayed in October 2023

WiFi and parking cost extra, no breakfast included

Great location, beautiful building, nice room

Stayed in October 2023

The workers were very sweet and welcoming except the valet manager decided to get in an argument with my friend over what his worker didn’t do correct with his job. Instead of him correcting his worker he decided to argue and make a scene with a female that is staying at the hotel. Stated he was going to call his girlfriend to come beat my friend up… very unprofessional

I love that it is in the middle of everything, very clean and welcoming

Stayed in September 2023

My only problem was with our room bathroom. It is in desperate need of being redone.

It was very good the service was excellent

Stayed in September 2023

The rooms need to have microwaves available.

Beautiful and clean

Stayed in September 2023

My booking reservation has to be pulled in the back office by the manager. Front desk could not find it.

Stayed in September 2023