130 Roosevelt Way, Downtown New Orleans, New Orleans, LA 70112, United States of America
#28 of 170 hotels in New Orleans
Guests' ChoiceBased on 332 hotel reviews
8.6Cleanliness
9.0
Comfort
9.2
Location
9.1
Facilities
8.8
Staff
8.8
Value for money
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 9, 2024
Richard
United States of AmericaN/A
The service from the entire staff ( doorman/ waitress, waiter/cleaning crew and front desk) was EXCELLENT. Their attention to customer service was impeccable. Both my wife and I felt very comfortable and secure at this hotel.
Stayed in April 2024
Reviewed: April 5, 2024
Melanie
JamaicaFront desk clerk needs better hospitality training
The front desk clerk was not accommodating or warm at all. She lowered the standard of the total experience for the Roosevelt caliber of hotel
Stayed in April 2024
Reviewed: April 1, 2024
Patty
United States of AmericaThe staff was very helpful
Stayed in March 2024
Reviewed: March 7, 2024
Rebecca
United States of Americathere wasnt anything i didnt like about the hotel
everything was exceptional
Stayed in March 2024
Reviewed: February 20, 2024
Teena
United States of AmericaOnly complaint- the bed pillows. They completely flatten out and I would wake up and have to try to fluff them back up. Over and over again.
Close to venue, pretty, clean.
Stayed in February 2024
Reviewed: February 4, 2024
Michelle
United States of AmericaBest in room coffee service we’ve ever had.
Stayed in February 2024
Reviewed: January 22, 2024
Rhonda
United States of AmericaOnly thing was when I was watching tv it kept going to no signal and then come back on throughout the night.
Everyone was so nice, the room was amazing, clean and comfortable..
Stayed in January 2024
Reviewed: January 18, 2024
Richard
United States of AmericaSomewhat expensive
Room was nice and comfortable
Stayed in January 2024
Reviewed: January 15, 2024
Tracey
United States of AmericaI liked the beauty and cleanliness of the property along with the location. Ashley my concierge ensured everything I wanted was taken cared of.
Stayed in January 2024
Reviewed: January 6, 2024
Zevada
Mexicolocation great room great
Stayed in November 2023
Reviewed: December 27, 2023
Joelle
United States of AmericaI wish the room was tiled floors instead of carpet for allergies.
bed linens, comfy mattress and pillows...and the BATHTUB!
Stayed in December 2023
Reviewed: December 25, 2023
Michael
United States of AmericaValet parking was very busy when we arrived so we self parked in the lot across the street. The employees of that lot are corrupt and were running a scam that required us to pay cash upon entering. We then also had to pay as we left. They are stealing from both their patrons as well as their employer.
Great options. Whole family enjoyed.
Stayed in December 2023
Reviewed: December 25, 2023
Elgin
United States of AmericaThere was food stuck to the bottom of the couch bed when we popped it out. My 11 month old grabbed a piece and ate it. The check in process took 45 minutes. The air conditioner in the bedroom portion of the luxury king suite did not work. The living room was 68 degrees all night, but the bedroom wouldn't cool below 74 degrees.
The place was beautiful. The decorations were awesome, and the staff was excellent.
Stayed in December 2023
Reviewed: December 21, 2023
Mark
United States of AmericaLoved the mini bar. Loved the Holiday decorations in the lobby. The staff at every level exceeded expectations in every way. We’ve stayed at The Roosevelt many times, and this brief one-day stay was our all time favorite.
Stayed in December 2023
Reviewed: December 1, 2023
Pratt
United States of AmericaI have no complaints.
The hotel was decorated beautifully, the room was comfortable with quality sheets and products and mini bar stocked with top shelf drinks. Nespresso machine was lovely. :)
Stayed in November 2023
Reviewed: November 22, 2023
Evan
United States of AmericaI don't feel there was anything I didn't like.
This hotel was amazing! Staff gave my kids snacks and teddy bears with roosevelt vests on wich made a huge impression! Food from the hotel resteraunt was the best I've ever had.
Stayed in November 2023
Reviewed: November 14, 2023
Con
United States of AmericaWe tend to leave late in the am. The maid service would say they would come back later, but didn't. We had to requested the room be cleaned most days.
Top flight service from the time we registered to the time we left. Personnel are very high quality, service oriented people.
Stayed in November 2023
Reviewed: November 5, 2023
Rip
United States of AmericaThe only thing that i really didn't like was the long walk from room to elevator and ice machine. Not much you can do about that.
The help from the staff arranging transportation from airport to hotel was seamless. Also arranged transportation for Halloween trip that was seamless also. We only come to NOLA for the week of Halloween but i always buy some Szarach for home and wife always gets a trinket or so from the in store shop.
Stayed in November 2023
Reviewed: October 23, 2023
Candice
United States of AmericaVery small room.
It was beautiful
Stayed in September 2023
Reviewed: October 20, 2023
Shatonja
United States of AmericaEverything was great
That is was so nice and clean make you feel at home
Stayed in July 2023
Reviewed: October 4, 2023
Dennis
United States of AmericaIf I had to complain about anything it would be rooms were a little smaller than normal but was fine
Loved the Sazarac Bar, beds were very comfortable. Walking distance to everything
Stayed in October 2023
Reviewed: September 24, 2023
Terry
United States of AmericaWe waited 20 minutes to order at the bar by the pool. We left without getting a drink as it was very hot outside.
The staff was outstanding very friendly and helpful. Loved the Sazerac Bar and the Fountain Lounge had a pianist we enjoyed. Our room was clean and comfortable.
Stayed in August 2023
Reviewed: September 17, 2023
Joanna
United KingdomPillow protectors surprisingly missing which I didn’t like
Great food and selection and helpful friendly staff
Stayed in September 2023
Reviewed: August 19, 2023
Loretta
United States of AmericaService is amazing! Everyone is so friendly and helpful. Room was comfy and clean! Great location!
Stayed in August 2023
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